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For the complete documentation index, see llms.txt. This page is also available as Markdown.
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ELLIPAL never asks for your seed phrase. If someone claims to be support and asks, it's a scam. Read more →

How can we help you?

How do I update my ELLIPAL device firmware?How do I transfer assets from an exchange to my ELLIPAL wallet?How do I swap crypto in the ELLIPAL App?How do I buy crypto with fiat currency?

Find help by your product

Choose the product you're using

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X Card

Tap-to-sign card. Fits in your wallet, signs by NFC.

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Titan 2.0 (Titan series)

Air-gapped vault with 4-inch screen. Built forlong-term holding.

Find help by what you need to do

Browse common scenarios

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Orders, Shipping & Payment

Payment Methods
Status of my order
Shipping Methods & Costs
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Setup my device

X Card
Titan 2.0
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Send & Receive

Common Sending Issues and Solutions
Common Receiving Issues and Solutions
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Trade & Earn

Buy
Swap
Predict
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Manage tokens & networks

Token & Network Basics
How to Add Networks to Your ELLIPAL?
How to Add or Remove Tokens?
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Security

What are Seed Phrase, Passphrase, Password, and Card-PIN?
Verify the Seed Phrase
Common Crypto Scams
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Update firmware

Firmware Upgrade Guide (Titan Series)
How to Download the Firmware Update File to a microSD Card on Your Phone?
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Lost device & Recovery

What should I do if my ELLIPAL device is lost or stolen?
How do I factory reset my ELLIPAL Titan?
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Warranty, Returns & Refunds

How do warranty and returns work?