# Basics

### What Is a Cold Wallet?

A cold wallet is a hardware device used to store cryptocurrency private keys securely. It operates offline, which helps protect your crypto assets from online attacks.

### Why Do I Need a Cold Wallet?

Using a cold wallet provides the highest level of security since it is not connected to the internet eliminating the risk of online attacks. lt is ideal for those who want to store large amounts of cryptocurrency for the long term.

### What Makes ELLIPAL Different from Other Cold Wallets?

ELLIPAL cold wallet stands out with its 100% offline air-gapped nature while supporting convenient transactions, swapping, and staking.

It uses anti-tamper technology and advanced physical security measures to ensure your assets are safely protected.

### What If I Lose My ELLIPAL Cold Wallet?

If you can no longer access your ELLIPAL cold wallet, you can recover your crypto at any time using your seed phrase on another ELLIPAL device or any other crypto wallet. All your accounts, balances, and transaction details will be restored.

{% hint style="warning" %}
**Important:** Keep your seed phrase offline and never share it with anyone.
{% endhint %}

### How ELLIPAL and the ELLIPAL App Work Together

Your ELLIPAL device and the ELLIPAL App work together as one wallet.

You do not need to transfer assets between the device and the app.

Your crypto assets are stored on the blockchain. The ELLIPAL App lets you view balances and manage transactions, while the cold wallet securely stores your private keys offline.

In simple terms:

* the App is used to view and manage your assets
* the cold wallet is used to protect your private keys and sign transactions securely

### What Does the ELLIPAL Cold Wallet Do?

* **Seed Phrase Creation:** Generates seed phrases in a secure, offline environment.
* **Private Key Management:** Creates and securely stores private keys within the device, inaccessible to hackers.
* **Transaction Signing:** Used to securely sign transactions offline.

### What Does the ELLIPAL App Do?

* **Asset Management:** Allows viewing of asset balances and tracking of coin prices.
* **Blockchain Sync:** Syncs wallet balances with blockchain data and enables the addition of custom tokens.
* **Transaction Initiation:** Facilitates buying, staking, and swapping cryptocurrencies.

### Quick Product Comparison

{% tabs %}
{% tab title="ELLIPAL X Card" %}
The ELLIPAL X Card is credit card-sized and highly portable. It uses NFC signing for fast and convenient transactions.

**Best for users who want:**

* a slim and portable cold wallet
* quick everyday use
* easy mobile interaction
  {% endtab %}

{% tab title="ELLIPAL Titan 2.0" %}
The ELLIPAL Titan 2.0 features a large touchscreen for clear transaction review and signing. It is ideal for users who want stronger visibility during signing and secure storage for high-value assets.

**Best for users who want:**

* a larger screen
* easier transaction verification
* secure long-term storage
  {% endtab %}

{% tab title="ELLIPAL Titan Mini" %}
The ELLIPAL Titan Mini offers the same core security features as the Titan 2.0 in a smaller and lighter design.

**Best for users who want:**

* strong security
* better portability
* a balance between size and usability
  {% endtab %}
  {% endtabs %}

### Download the ELLIPAL App

Before using your ELLIPAL device, download the official ELLIPAL App on your phone.

#### iOS

Search for ELLIPAL in the App Store.

#### Android

Search for ELLIPAL in Google Play.

{% hint style="warning" %}
**Important:** Only download the ELLIPAL App from official app stores.
{% endhint %}

### No Desktop or PC Version

ELLIPAL does not provide a desktop or PC version of the app.

There is currently no official version for:

* Windows
* macOS
* desktop browsers
* PC software

### Supported Languages

The current ELLIPAL device and app support these languages:

* English
* Chinese
* Italian
* Spanish
* Russian
* German

### How to Change Language

#### On the ELLIPAL App

`Profile > Settings > Language`

#### On Titan Series Devices

`Settings > Language`

### Before You Start

Before creating or importing a wallet, remember to:

* back up your seed phrase correctly
* never share your seed phrase with anyone
* use only the official ELLIPAL App
* confirm wallet addresses carefully before sending crypto

### FAQ

<details>

<summary><strong>Is the wallet on my device different from the wallet in the app?</strong></summary>

No. They work together as the same wallet.

</details>

<details>

<summary><strong>Are my assets stored inside the ELLIPAL App?</strong></summary>

No. Your assets are stored on the blockchain.

</details>

<details>

<summary><strong>Can I recover my wallet if I lose my device?</strong></summary>

Yes. You can recover your wallet with your seed phrase.

</details>

<details>

<summary><strong>Does ELLIPAL have a desktop version?</strong></summary>

No. ELLIPAL does not offer any official desktop or PC version.

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.ellipal.com/basics.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
