> For the complete documentation index, see [llms.txt](https://support.ellipal.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ellipal.com/readme.md).

# Help Center

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**ELLIPAL never asks for your seed phrase.** If someone claims to be support and asks, it's a scam. [Read more →](/features-and-advanced-usage/security-and-backup/common-crypto-scams-targeting-hardware-wallet-users.md)
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<h2 align="center">How can we help you?</h2>

<p align="center"><button type="button" class="button primary" data-action="search" data-icon="magnifying-glass">e.g. seed phrase, firmware, NFC</button></p>

<p align="center"><a href="https://www.ellipal.com/pages/ellipal-firmware-update" class="button primary">How do I update my ELLIPAL device firmware?</a><a href="/spaces/rfIWENBmR9S66qnWd68o/pages/Tlt0sP9r93EpdeXjFhQi" class="button primary">How do I transfer assets from an exchange to my ELLIPAL wallet?</a><a href="/spaces/rfIWENBmR9S66qnWd68o/pages/rd034sS5dDtcE77KU4tC" class="button primary">How do I swap crypto in the ELLIPAL App?</a><a href="/spaces/rfIWENBmR9S66qnWd68o/pages/0slUUzYeH9uULU8R9TRD" class="button primary">How do I buy crypto with fiat currency?</a></p>

### Find help by your product

Choose the product you're using

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h3>X Card</h3></td><td>Tap-to-sign card. Fits in your wallet, signs by NFC.</td><td><a href="/files/GU0w0cb01DJinN1nfLgd">/files/GU0w0cb01DJinN1nfLgd</a></td><td><a href="/spaces/gvuKn3cqyEbasFpMIrmp/pages/HSnSeb2kwspI41dyxIOu">/spaces/gvuKn3cqyEbasFpMIrmp/pages/HSnSeb2kwspI41dyxIOu</a></td></tr><tr><td><h3>Titan 2.0 (Titan series)</h3></td><td>Air-gapped vault with 4-inch screen. Built forlong-term holding.</td><td><a href="/files/bwZ2fngv3SS5GJEqHQkU">/files/bwZ2fngv3SS5GJEqHQkU</a></td><td><a href="/spaces/gvuKn3cqyEbasFpMIrmp/pages/1LHsoqL5hMeLNOPqi5Cz">/spaces/gvuKn3cqyEbasFpMIrmp/pages/1LHsoqL5hMeLNOPqi5Cz</a></td></tr></tbody></table>

### Find help by what you need to do

Browse common scenarios

<table data-view="cards"><thead><tr><th></th><th data-type="content-ref"></th><th data-type="content-ref"></th><th data-type="content-ref"></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><i class="fa-earth-europe">:earth-europe:</i> <strong>Orders, Shipping &#x26; Payment</strong></td><td><a href="/spaces/N2sgBURxwLIMOGdT5da8/pages/hUMXAouFljjcGiZT2xmQ">/spaces/N2sgBURxwLIMOGdT5da8/pages/hUMXAouFljjcGiZT2xmQ</a></td><td><a href="/spaces/N2sgBURxwLIMOGdT5da8/pages/74889MRWayrPLDsAM4WK">/spaces/N2sgBURxwLIMOGdT5da8/pages/74889MRWayrPLDsAM4WK</a></td><td><a href="/spaces/N2sgBURxwLIMOGdT5da8/pages/T6zChIQiQa5m2OtK56yu">/spaces/N2sgBURxwLIMOGdT5da8/pages/T6zChIQiQa5m2OtK56yu</a></td><td><a href="/files/1ocUULrDiY8GQQ5X8FXU">/files/1ocUULrDiY8GQQ5X8FXU</a></td></tr><tr><td><i class="fa-wallet">:wallet:</i> <strong>Setup my device</strong></td><td><a href="/spaces/gvuKn3cqyEbasFpMIrmp/pages/HSnSeb2kwspI41dyxIOu">/spaces/gvuKn3cqyEbasFpMIrmp/pages/HSnSeb2kwspI41dyxIOu</a></td><td><a href="/spaces/gvuKn3cqyEbasFpMIrmp/pages/1LHsoqL5hMeLNOPqi5Cz">/spaces/gvuKn3cqyEbasFpMIrmp/pages/1LHsoqL5hMeLNOPqi5Cz</a></td><td></td><td><a href="/files/4514Eg1vTq5muiot0QPx">/files/4514Eg1vTq5muiot0QPx</a></td></tr><tr><td><i class="fa-rotate">:rotate:</i> <strong>Send &#x26; Receive</strong></td><td><a href="/spaces/rfIWENBmR9S66qnWd68o/pages/5qRmFznNvULVw9agl0e9">/spaces/rfIWENBmR9S66qnWd68o/pages/5qRmFznNvULVw9agl0e9</a></td><td><a href="/spaces/rfIWENBmR9S66qnWd68o/pages/Tlt0sP9r93EpdeXjFhQi">/spaces/rfIWENBmR9S66qnWd68o/pages/Tlt0sP9r93EpdeXjFhQi</a></td><td></td><td><a href="/files/DAiCEtg7HXRDee9HASwK">/files/DAiCEtg7HXRDee9HASwK</a></td></tr><tr><td><i class="fa-arrow-trend-up">:arrow-trend-up:</i> <strong>Trade &#x26; Earn</strong></td><td><a href="/spaces/rfIWENBmR9S66qnWd68o/pages/0slUUzYeH9uULU8R9TRD">/spaces/rfIWENBmR9S66qnWd68o/pages/0slUUzYeH9uULU8R9TRD</a></td><td><a href="/spaces/rfIWENBmR9S66qnWd68o/pages/rd034sS5dDtcE77KU4tC">/spaces/rfIWENBmR9S66qnWd68o/pages/rd034sS5dDtcE77KU4tC</a></td><td><a href="/spaces/rfIWENBmR9S66qnWd68o/pages/7UKC2pGxloZdEPXEp7m6">/spaces/rfIWENBmR9S66qnWd68o/pages/7UKC2pGxloZdEPXEp7m6</a></td><td><a href="/files/UgX2ylbUICRx7rAgeBng">/files/UgX2ylbUICRx7rAgeBng</a></td></tr><tr><td><i class="fa-bitcoin">:bitcoin:</i> <strong>Manage tokens &#x26; networks</strong></td><td><a href="/spaces/rfIWENBmR9S66qnWd68o/pages/xivxPSZOHphahzCCMC64">/spaces/rfIWENBmR9S66qnWd68o/pages/xivxPSZOHphahzCCMC64</a></td><td><a href="/spaces/rfIWENBmR9S66qnWd68o/pages/8FlQcLKMsFkfWPCeqGNd">/spaces/rfIWENBmR9S66qnWd68o/pages/8FlQcLKMsFkfWPCeqGNd</a></td><td><a href="/spaces/rfIWENBmR9S66qnWd68o/pages/od2V1RgMvPvimN01BOiA">/spaces/rfIWENBmR9S66qnWd68o/pages/od2V1RgMvPvimN01BOiA</a></td><td><a href="/files/iFEFjIaRAkso6YrPCUUR">/files/iFEFjIaRAkso6YrPCUUR</a></td></tr><tr><td><i class="fa-shield">:shield:</i> <strong>Security</strong></td><td><a href="/spaces/rfIWENBmR9S66qnWd68o/pages/i4geyr5DMJgIcgV0hCBk">/spaces/rfIWENBmR9S66qnWd68o/pages/i4geyr5DMJgIcgV0hCBk</a></td><td><a href="/spaces/rfIWENBmR9S66qnWd68o/pages/2w35zT0s8ooMS9tztjeq">/spaces/rfIWENBmR9S66qnWd68o/pages/2w35zT0s8ooMS9tztjeq</a></td><td><a href="/spaces/rfIWENBmR9S66qnWd68o/pages/uxq64Vp30pyYmabU9l2d">/spaces/rfIWENBmR9S66qnWd68o/pages/uxq64Vp30pyYmabU9l2d</a></td><td><a href="/files/P1E2YDfQzPEAf4UWihPj">/files/P1E2YDfQzPEAf4UWihPj</a></td></tr><tr><td><i class="fa-up-to-line">:up-to-line:</i> <strong>Update firmware</strong></td><td><a href="/spaces/rfIWENBmR9S66qnWd68o/pages/V97Ah8KxYj9VWynJPVTk">/spaces/rfIWENBmR9S66qnWd68o/pages/V97Ah8KxYj9VWynJPVTk</a></td><td><a href="/spaces/rfIWENBmR9S66qnWd68o/pages/9i4Ck7xtyodW0W87MWnU">/spaces/rfIWENBmR9S66qnWd68o/pages/9i4Ck7xtyodW0W87MWnU</a></td><td></td><td><a href="/files/GKP0BLqwUgoXsnywIKP2">/files/GKP0BLqwUgoXsnywIKP2</a></td></tr><tr><td><i class="fa-crutches">:crutches:</i> <strong>Lost device &#x26; Recovery</strong></td><td><a href="/spaces/mEC6cK465Vpdm1PdRmFl/pages/e8AcK3HmXRAcNbn5XA5T">/spaces/mEC6cK465Vpdm1PdRmFl/pages/e8AcK3HmXRAcNbn5XA5T</a></td><td><a href="/spaces/mEC6cK465Vpdm1PdRmFl/pages/AGGDT7z7NZB5TQvH0sIU">/spaces/mEC6cK465Vpdm1PdRmFl/pages/AGGDT7z7NZB5TQvH0sIU</a></td><td></td><td><a href="/files/KL7Rhl5PFZVUdB8VXT4n">/files/KL7Rhl5PFZVUdB8VXT4n</a></td></tr><tr><td><i class="fa-handshake">:handshake:</i> <strong>Warranty, Returns &#x26; Refunds</strong></td><td><a href="/spaces/mEC6cK465Vpdm1PdRmFl/pages/VPiCMTTfx5E1n6EpcXAt">/spaces/mEC6cK465Vpdm1PdRmFl/pages/VPiCMTTfx5E1n6EpcXAt</a></td><td></td><td></td><td><a href="/files/wmCK09bmM6z3M4DNR9ty">/files/wmCK09bmM6z3M4DNR9ty</a></td></tr></tbody></table>

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