> For the complete documentation index, see [llms.txt](https://support.ellipal.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ellipal.com/docs/ellipal-pay/how-to-freeze-and-unfreeze-your-ellipal-pay-card.md).

# How to Freeze and Unfreeze Your ELLIPAL Pay Card

***

### When Should You Freeze Your Card?

You may want to freeze your card if:

* You notice an unknown or suspicious transaction
* You have not been using your card for a while
* You think your card details may have been exposed
* You want to stop payments temporarily while checking your account

***

### How to Freeze Your Card？

1. Open the ELLIPAL App.
2. Go to **Assets > Pay > ELLIPAL Pay**.
3. Open **Cards**.
4. Tap **Freeze**.
5. Confirm the action if prompted.

Once frozen, your card will become inactive. Any payment attempt will be declined until you unfreeze it.

***

### How to Unfreeze Your Card？

1. Open the ELLIPAL App.
2. Go to **Assets > Pay > ELLIPAL Pay**.
3. Open **Cards**.
4. Tap **Unfreeze**.
5. Confirm the action if prompted.

Your card will become active again after it is unfrozen.

***

{% hint style="warning" %}

### Notes

* Freezing your card is temporary and can be reversed.
* You can still view your card details while the card is frozen.
* There is no limit to how many times you can freeze or unfreeze your card.
* If you see an unauthorized transaction, freeze your card first and contact support for help.
  {% endhint %}


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