> For the complete documentation index, see [llms.txt](https://support.ellipal.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ellipal.com/docs/ellipal-pay/why-was-my-transaction-declined-common-reasons.md). # Why Was My Transaction Declined? Common Reasons ### 1. Insufficient Funds ✅ What it means: Your Card does not have enough EURe, GBPe, or USDCe to complete the payment #### **What to do:** Open the ELLIPAL App Go to Assets > Pay > ELLIPAL Pay Check your balance on the Home page Add funds if needed *** ### 2. Incorrect Card Details ✅ What it means: Card number, expiry, or CVC was entered incorrectly #### **What to do:** Re-enter your card details carefully Go to Cards > Show details to check your virtual card information Make sure your billing address matches your profile *** ### 3. Daily Spending Limit Exceeded ✅ What it means: The transaction amount is higher than your card’s daily or per-transaction limit #### **What to do:** Open ELLIPAL Pay Go to Account > Limits Check your available card limits before trying again *** ### 4. Security Flag Triggered ✅ What it means: Our fraud prevention system blocked a transaction due to unusual behaviour (e.g. location, frequency, merchant type) #### **What to do:** Check your ELLIPAL Pay account for any alerts If you suspect fraud, go to Cards and freeze your card immediately Contact support if you need help *** ### 5. Restricted Merchant or Country ✅ What it means: Some merchant categories (e.g. gambling, automated fuel) or certain countries are blocked for compliance #### **What to do:** Check if the merchant or location is restricted Card Limitations and Restrictions Eligible Countries for Gnosis Pay Services *** ### 6. Merchant Payment Processor Error ✅ What it means: The issue may be on the merchant’s side (e.g. processing issue) #### **What to do:** Ask the merchant to try again *** ### Still Having Trouble? Please contact support and include: * Your wallet address * A short description of the issue * Time and location of the declined transaction --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.ellipal.com/docs/ellipal-pay/why-was-my-transaction-declined-common-reasons.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.