# Common Receiving Issues and Solutions

### Basic Receiving Flow

1. Open the ELLIPAL App and tap **Receive**.
2. Select the coin or token you want to receive.
3. Check the displayed address and QR code.
4. Copy the address or share the QR code with the sender.
5. Wait for blockchain confirmation, then pull down to refresh the app balance.

{% hint style="info" %}
**Note:** On Titan / Titan 2.0 / Titan Mini, you can verify the address on the cold wallet screen for extra security. X Card displays the address in the app.
{% endhint %}

### View Receiving Address

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**Titan 2.0**

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[View Receiving Addresses](/titan-2.0/view-receiving-addresses.md)
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**X Card**

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[View Receiving Addresses](/x-card/view-receiving-addresses.md)
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**Titan Mini**

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[View Receiving Addresses](/titan-mini/view-receiving-addresses.md)
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### Common Issues & Solutions

#### 1. The sending platform rejects the address

<details>

<summary><strong>Wrong network or coin selected</strong></summary>

**Solution:**\
Make sure you generated the address for the exact coin and network you want to receive.

</details>

<details>

<summary><strong>XRP Memo / Destination Tag required</strong></summary>

**Solution:**\
ELLIPAL personal wallets usually do not require a Tag. If the platform insists, try a simple numeric value such as `0`, `1`, or `12345`. Test with a small amount first.

</details>

<details>

<summary><strong>Address not activated, such as XRP</strong></summary>

**Solution:**\
Some networks require a minimum balance to activate the address. XRP needs approximately `1 XRP`. Deposit a small amount first if needed.

</details>

<details>

<summary><strong>XDC address format not accepted</strong></summary>

**Solution:**\
Try changing the prefix from `xdc...` to `0x...`.

</details>

<details>

<summary><strong>Exchange blocks the address</strong></summary>

**Solution:**\
This is usually due to the exchange’s internal risk rules. Try again later or contact the exchange support.

</details>

***

#### 2. Funds were sent but not showing in the ELLIPAL App

Follow these steps in order:

1. **Check if the transaction is still pending on the sending platform.**\
   Check the withdrawal status on the sending platform.
2. **Check if blockchain confirmation is still pending.**\
   Search the TXID on a blockchain explorer and wait for confirmations.
3. **Check if the token has been added in the app.**\
   Manually add the token if needed. This is common for ERC-20, BEP-20, Polygon, Arbitrum, and similar tokens.
4. **Refresh the app display.**\
   Pull down to refresh, or close and reopen the app.

***

#### 3. Funds sent on the wrong network

{% hint style="danger" %}
Note: Sending to the wrong network is one of the most common and serious issues. Recovery is not always possible, and ELLIPAL cannot retrieve the funds for you.
{% endhint %}

**What to do immediately**

1. Save the TXID, also called the transaction hash.
2. Confirm the exact network used by the sender.
3. Contact ELLIPAL Support as soon as possible with the TXID for further assistance.

### FAQ

<details>

<summary><strong>Do I need to sign anything when receiving?</strong></summary>

No. Receiving does not require any signature or approval from your side.

</details>

<details>

<summary><strong>Do I need a Memo / Tag?</strong></summary>

For personal ELLIPAL wallets, usually not. Only provide it if the sending platform, especially an exchange, explicitly requires one.

</details>

<details>

<summary><strong>Why does the token value show as 0?</strong></summary>

The app may not have real-time price data for that token. The actual token amount should still display correctly.

</details>

<details>

<summary><strong>How long does it take for funds to appear?</strong></summary>

It depends on the blockchain confirmation time. Some networks are fast and may take seconds. Others may take minutes to hours.

</details>


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