# Common Sending Issues and Solutions

### Basic Sending Flow

You can send cryptocurrency in ELLIPAL by creating the transaction in the **ELLIPAL App** and completing the signing process with your cold wallet.

Here’s what you need to do:

1. Open the **ELLIPAL App**
2. Tap **Send**
3. Select the coin or token you want to send
4. Enter the **recipient address** and **amount**
5. Check the **network fee** and review the transaction details
6. Tap **Submit**
7. Complete the signing process on your device
8. Wait for the transaction to be broadcast and confirmed

{% hint style="success" %}
**Notes**

* **Titan / Titan 2.0 / Titan Mini** use **QR-code signing**
* **X Card** uses **NFC signing**
  {% endhint %}

### Send Cryptocurrency

{% columns %}
{% column %}
**Titan 2.0**

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[Send Cryptocurrency](/titan-2.0/send-cryptocurrency.md)
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{% endcolumn %}

{% column %}
**X Card**

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[Send Cryptocurrency](/x-card/send-cryptocurrency.md)
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{% endcolumn %}

{% column %}
**Titan Mini**

{% content-ref url="/spaces/gvuKn3cqyEbasFpMIrmp/pages/oMKTvHdM0HguCLo3Q97Z" %}
[Send Cryptocurrency](/titan-mini/send-cryptocurrency.md)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

### Common Issues & Solutions

#### 1. Address is invalid or not accepted

This usually happens when the address does not match the selected coin or network.

**Common reasons:**

* Wrong coin selected
* Wrong network selected
* Address format is not supported by the receiving platform
* The pasted address is incomplete or incorrect

**Solution:**

* Recheck the coin name
* Recheck the network on both sides
* Copy and paste the address again
* Use **Scan** if possible to avoid manual input errors

#### 2. Insufficient funds

This means your balance is not enough to complete the transaction.

**Common reasons:**

* Not enough token balance
* Not enough native coin for the network fee
* Trying to send the full balance without leaving enough for gas

**Solution:**

* Reduce the send amount
* Make sure you have enough native coin for the fee
  * For example, **ETH** for Ethereum
  * **BNB** for BNB Smart Chain
* Check the final spendable balance before submitting

#### 3. Network fee is too high or transaction is pending

This usually happens during network congestion.

**What it means:**

* A low fee may cause slow confirmation
* A high fee may be needed when the network is busy

**Solution:**

* Wait and try again later if the fee is unusually high
* If the transaction is already sent, check the **TXID** in a blockchain explorer
* Wait for blockchain confirmation

#### 4. Missing Memo / Tag

This usually happens when sending to an exchange.

Some exchanges require a **Memo**, **Destination Tag**, or similar field to identify your account.\
If it is missing, the transaction may be completed on-chain but may not be credited automatically by the exchange.

**Solution:**

* Stop making more transfers to the same deposit address
* Contact the receiving exchange support team
* Provide:
  * **Transaction hash (TxID)**
  * Your sending wallet address
  * Blockchain name
  * Transaction time
  * Transaction amount

**Note:**

* ELLIPAL cannot reverse the transaction after it is sent
* Recovery depends on the receiving platform

#### 5. Wrong network was used

This is one of the most common sending mistakes.

**Result:**

* Assets may be sent to the wrong blockchain
* The receiver may not receive the funds normally
* Recovery is not guaranteed

**Solution:**

* Stop making more transfers
* Save the **TXID**
* Confirm which network was used
* Contact the receiving platform or recipient first
* It is recommended to contact **ELLIPAL support** if you are not sure what to do next

#### 6. Signing failed

The transaction may fail during the signing process.

**Common reasons:**

* The App and the cold wallet are not fully synchronized
* The wrong QR code was scanned
* NFC signing did not complete normally
* Temporary App or device data issue

**Solution:**

* Restart the signing process
* Make sure you scan the correct QR code in the correct direction
* Reconnect or re-sync the cold wallet with the App if needed
* If the issue continues, follow the related troubleshooting guide for your device

#### 7. Transaction was submitted but the receiver has not received it

This does not always mean the transaction failed.

**Possible reasons:**

* The transaction is still confirming
* The receiving platform has not credited it yet
* The recipient is checking the wrong network or wallet

**Solution:**

* Check the **TXID**
* Confirm the recipient address and network
* Wait for more confirmations
* Ask the receiving platform to check the deposit status if needed


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