Common Sending Issues and Solutions

Troubleshoot the most common sending issues with ELLIPAL — invalid address, insufficient funds, missing memo, wrong network, signing failed, and more. Includes solutions for each problem.

To send crypto with ELLIPAL, create the transaction in the ELLIPAL App and complete the signing on your device. Titan 2.0 signs via QR codes; X Card signs via NFC by entering the Card-PIN and tapping the card to your phone. Once signed, the app broadcasts the transaction to the blockchain.

Issue 1: Address is invalid or not accepted

The recipient address does not match the selected coin or network, or the pasted address is incomplete.

What to do:

• Double-check the coin name and network on both the sending and receiving side

• Copy and paste the address again to rule out manual input errors

• Use the Scan function in the ELLIPAL App if possible — scanning avoids typos entirely

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Issue 2: Insufficient funds

Your balance is not enough to complete the transaction — either the token balance is too low, or there is not enough native coin to cover the network fee.

What to do:

• Reduce the send amount, or top up the native coin balance needed for gas

• Common examples: ETH for Ethereum transactions, BNB for BNB Smart Chain transactions

• Avoid sending your full balance — always leave a small amount to cover the fee

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Issue 3: Network fee is too high or transaction is stuck

Network congestion can cause fees to spike or pending transactions to be delayed.

What to do:

• If the fee looks unusually high, wait and try again when the network is less busy

• If the transaction has already been sent, look up the TXID on a block explorer to check its confirmation status

• Do not send a second transaction to the same address while the first is still pending

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Issue 4: Missing Memo or Destination Tag

Some exchanges require a Memo, Destination Tag, or similar field to credit your account. If this field was left blank, the transaction may confirm on-chain but not be credited by the exchange automatically.

What to do:

1. Stop sending further transactions to the same deposit address

2. Contact the receiving exchange's support team with the following:

   • Transaction hash (TXID)

   • Your sending wallet address

   • Blockchain name and network

   • Transaction time and amount

ELLIPAL cannot reverse a transaction after it has been signed and broadcast. Recovery depends entirely on the receiving platform.

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Issue 5: Wrong network was used

Sending on the wrong network is one of the most common and serious sending mistakes. The recipient may not receive the funds, and recovery is not guaranteed.

What to do immediately:

1. Stop sending any further transactions to the same address

2. Save the TXID from the ELLIPAL App or block explorer

3. Confirm which network was actually used

4. Contact the receiving platform or recipient first — if they control the destination address, they may be able to recover the funds

5. Contact ELLIPAL Support with the TXID if you are unsure how to proceed

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Issue 6: Signing failed

If a transaction fails during the signing process, the most common causes are: the app and device are not fully synced, the wrong QR code was scanned or scanned in the wrong direction, NFC signing did not complete because the card was moved away too early, or a temporary app or device issue.

What to do:

• Restart the signing process from the beginning

• Make sure you are scanning the correct QR code in the correct direction — the Titan scans the Unsigned Data QR Code from the app, and the app scans the Signed Data QR Code from the Titan

• Reconnect or re-sync the device with the ELLIPAL App if needed

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Issue 7: Transaction submitted but recipient has not received it

This does not always mean the transaction failed — it may still be confirming on the blockchain.

What to do:

• Look up the TXID on a block explorer to check the confirmation status

• Confirm that the recipient is checking the correct network and wallet address

• Wait for additional confirmations — some networks take longer during high-traffic periods

• Ask the receiving platform to check the deposit status if the TXID shows as confirmed but funds have not appeared

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FAQ

Can I cancel or reverse a transaction after it is sent?

No. Once a transaction is signed and broadcast to the blockchain, it cannot be canceled or reversed by ELLIPAL. Always double-check the recipient address and network before signing.

How do I find my TXID?

Open the ELLIPAL App, select the network, select the token, and tap the transaction record. The Transaction Number shown there is your TXID (transaction hash). Copy it and paste it into a block explorer to check the status.

Why does my transaction show as confirmed but the recipient hasn't received it?

A confirmed transaction means it has been recorded on the blockchain. If the recipient has not received it, the most likely causes are a wrong network, a wrong address, or a delay on the receiving platform's side. Check the TXID on a block explorer and confirm the network matches what the recipient expects.

What is the difference between QR-code signing and NFC signing?

Titan 2.0 uses QR-code signing — the app and device exchange transaction data through QR codes with no cable or wireless connection. X Card uses NFC signing — you enter the Card-PIN in the app and tap the card to your phone to sign. Both methods keep your private keys offline at all times.

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Titan 2.0

Send Crypto with Titan

X Card

Send Crypto with X Card

What should I do if I sent assets to the wrong network?Sign function & QR Codes