# Buy

Before you start, please update your **ELLIPAL App** to the latest version.

***

<figure><img src="/files/NDrv3YX7ngP8kvCIRP59" alt=""><figcaption></figcaption></figure>

Follow the steps below to buy cryptocurrency in the ELLIPAL App:

1. Tap **Buy**
2. Enter the amount you want to pay
3. Tap **Provider** and choose a provider
4. Tap **Buy Now**
5. Read the disclaimer, check the agreement box, then tap **Next**
6. You will be redirected to the selected provider’s page. Follow the provider’s instructions to complete the payment.

### Detailed provider guides

Detailed guides are also available on the providers’ websites:

* **MoonPay:** [How do I buy cryptocurrency with MoonPay](https://support.moonpay.com/en/articles/380500-how-do-i-buy-cryptocurrency-with-moonpay)
* **Simplex:** [Buying cryptocurrency through Simplex](https://www.simplex.com/kb/buying-cryptocurrency-through-simplex)

{% hint style="info" %}

### Notes

* ELLIPAL does not process bank card payments directly. The payment is completed by a third-party provider.
* Available providers may vary depending on your country, payment currency, selected cryptocurrency, and order amount.
* Fees, exchange rates, limits, and verification requirements are set by the provider.
* The final amount of crypto received may change because crypto prices are dynamic.
* Always check the receiving account before confirming the order.
* After payment is completed, it may take some time for the crypto to arrive in your wallet.
  {% endhint %}

### FAQ

<details>

<summary><strong>How long does it take to receive my crypto?</strong></summary>

It depends on the provider and the blockchain network. Some orders may arrive quickly, while others may take longer due to payment review or network confirmation.

</details>

<details>

<summary><strong>What should I do if my buy order fails or is delayed?</strong></summary>

Please contact the selected third-party provider first, because they process the payment.

* If you used **MoonPay**, message the online chat in the lower right corner of the MoonPay website or email **<support@moonpay.com>**.
* If you used **Simplex**, use the online chat in the lower right corner of the Simplex website or email **<support@simplex.com>**.

</details>


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