> For the complete documentation index, see [llms.txt](https://support.ellipal.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ellipal.com/titan-2.0/recover-an-existing-wallet.md).

# Recover an Existing Wallet

## How to Recover an Existing Wallet on ELLIPAL Titan 2.0

This guide walks you through recovering a wallet on your ELLIPAL Titan 2.0 using your seed phrase — the 12 or 24 words you wrote down when the wallet was first created. The entire process happens offline; your private keys never touch the internet.

***

### Before You Start

Make sure you have the following ready:

* ELLIPAL Titan 2.0, powered on
* ELLIPAL App installed on your iOS or Android phone
* Your seed phrase (12 or 24 words), written down in the correct order
* Your passphrase, if you set one when creating the original wallet

***

### Step 1: Recover your wallet on Titan 2.0

Your Titan 2.0 uses your seed phrase to reconstruct your wallet entirely on the device — nothing is sent over a network.

<figure><img src="/files/jU426iRCpOIaFCrwTJb4" alt=""><figcaption></figcaption></figure>

1. Tap **Recover via seed phrase**
2. Enter your seed phrase word by word in the exact original order
3. Enter an account name and password
4. Tap **Recover account**
5. Select the networks you want to restore, then tap **Next**
6. Titan 2.0 generates a QR code — leave this screen open for Step 2

> **Enter your seed phrase only on the Titan 2.0 device.** Never type it into a phone, computer, or any online field. Anyone who has your seed phrase can access your assets.

***

### Step 2: Connect Titan 2.0 to the ELLIPAL App

The app and your Titan 2.0 communicate through QR codes only — no USB data, Bluetooth, or Wi-Fi is involved at any point.

<figure><img src="/files/8w7rIivwGzAeohUucb8Z" alt=""><figcaption></figcaption></figure>

1. Open the ELLIPAL App and tap **Cold Wallet**
2. Tap **Titan 2.0/Mini**
3. Tap **Connect Titan**
4. Scan the QR code shown on your Titan 2.0
5. Wait for the connection to complete — your wallet and balance will appear in the app

{% hint style="info" %}
If the app has trouble scanning, tap the **Pause** button at the bottom of the Titan 2.0 screen to hold the QR code still, then scan again.
{% endhint %}

***

### What Can Go Wrong

#### Why is my balance zero or my address wrong after recovery?

Check three things in order. First, confirm every seed phrase word is in the exact original sequence. Second, if you set a passphrase when originally creating the wallet, confirm it is entered with the same capitalisation and spacing — even one character difference produces a completely different wallet address. Third, if you did not use a passphrase, leave the field blank. Once you identify the mismatch, repeat Step 1 from the beginning. To avoid this issue in future, note at wallet creation whether you used a passphrase and store that information alongside your seed phrase backup.

#### Why won't the ELLIPAL App scan the QR code?

The QR code on Titan 2.0 rotates through multiple codes automatically. Tap the **Pause** button at the bottom of the device screen to hold the current code still, then scan again. If the problem continues, restart the app and repeat from Step 2. To prevent scan issues, make sure the device screen is clean and at full brightness before scanning.

***

### How to Confirm It Worked

Once connected, the ELLIPAL App displays your wallet name, supported networks, and current balance. Open the app and tap **Receive** on any coin — if the address shown matches your original wallet address, recovery is complete and your Titan 2.0 is ready to use.

***

### FAQ

<details>

<summary><strong>Do I need to enter a passphrase to recover my wallet?</strong></summary>

Only if you set one when the wallet was originally created. A passphrase (sometimes called the "25th word") is an optional extra layer of security — it is not the same as your device password. If you did not set one, leave the passphrase field blank during recovery.

</details>

<details>

<summary><strong>What should I do if I cannot recover my wallet because I lost my seed phrase?</strong></summary>

Without your seed phrase, there is no way to recover your wallet. ELLIPAL does not store your keys and has no way to retrieve them on your behalf. If you still have access to another device holding the same wallet, transfer your assets to a new wallet immediately and back up the new seed phrase securely.

</details>

***

### Related Guides

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