# Recover an Existing Wallet

### Before You Start

Before recovering your wallet, make sure that:

* Your ELLIPAL X Card is ready
* Your ELLIPAL Starter is powered on
* You have the correct seed phrase
* You are in a private and safe place
* No camera or other person can see your seed phrase

***

{% embed url="<https://www.youtube.com/watch?v=r8Zcjn-RM7k>" %}

***

### Part 1: Recover Wallet on X Card

<figure><img src="/files/z7pXQKS1x5zn9xZkr16U" alt=""><figcaption></figcaption></figure>

Follow the steps below to recover your wallet with your X Card:

1. Tap **Recover Wallet**.
2. Select your **Seed Phrase Option**, then tap **OK**.\
   Use the **up and down arrows on the left side** to select the correct seed phrase length.
3. Enter your **seed phrase**, then tap **Next**.\
   Use the **up and down arrows on the left side** to select each letter or word.
4. Confirm your **seed phrase**, then tap **Next**.\
   Select the correct words in the correct order.
5. Set your **Card-PIN**, then tap **Next**.\
   Use the **up and down arrows on the left side** to select each number.
6. Wait while the X Card recovers your wallet.\
   Do not remove the X Card during this process.
7. When the screen shows **Wallet Recovered**, tap **OK**.
8. Choose whether you need a duplicate card.
   * If you do not need one, tap **No**.
   * If you need a duplicate card, tap **Yes**, then insert another blank X Card and follow the on-screen instructions.
9. When the screen says you can remove the card, remove the **X Card**.

### Part 2: Connect the Recovered X Card to the ELLIPAL App

<figure><img src="/files/NJ7k13TDnxhaadjqlKdT" alt=""><figcaption></figcaption></figure>

Follow the steps below to connect your recovered X Card to the ELLIPAL App:

1. Open the **ELLIPAL App** and tap **Cold Wallet**.
2. Tap **X Card**.
3. Tap **Connect X Card**.
4. Enter your **Card-PIN**, then tap **Submit**.
5. Hold your X Card near your phone’s **NFC area**.
6. Wait until the connection is completed successfully.

{% hint style="info" %}

### Notes

* Make sure the seed phrase is entered in the correct order
* The recovered wallet address should match your original wallet address
* Never enter your seed phrase in the ELLIPAL App, on a website, or in any online form
* If the wallet address is different after recovery, check whether the seed phrase, word order, seed phrase length, or passphrase is correct
  {% endhint %}

***

### FAQ

<details>

<summary><strong>Why is my balance not showing after recovery?</strong></summary>

Please confirm whether the current wallet address matches your original wallet address. If the addresses do not match, it means this is not the same wallet account, so the balance will not appear.

</details>

<details>

<summary><strong>Why does my recovered address not match my old wallet?</strong></summary>

This usually happens because:

* The passphrase is missing or incorrect
* The seed phrase is incorrect

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.ellipal.com/docs/getting-started/x-card/recover-an-existing-wallet.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.