# My delivered package was open! It may happen sometimes during the customs procedure and unfortunately, we cannot do anything to prevent customs from doing so as it is within their legal powers. If your package was opened by the customs, they usually leave a tape informing the customer that it was caused by them, but it is not guaranteed in every case. Titan is completely anti-disassembly design, there are no need any safety tape on box.Please feel free to use it. One thing for sure that I can tell is that you are not using a tampered product. Our wallet is anti-tamper, meaning if someone tampered with the device, you will 100% know it. For example, it is impossible to disassemble the ELLIPAL Titan and put it back together without leaving obvious damage. The system can also detect breach and shut down the system making it unusable. Only thing an attacker can do is to create an account before you receive it and you accidentally use that account without knowing. However, it is common knowledge that you shouldn't use an account you didn't create yourself. If you understand this, the ELLIPAL is completely secure. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.ellipal.com/docs/order-and-shipping/order/my-delivered-package-was-open.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.