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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Parcels Lost and Damaged

Parcels Damaged In Transit

If you find that a parcel is damaged upon receiving it, please contact our customer service at support@ellipal.com and provide photos for further assistance.

Parcels Lost In-Transit

We will process a refund or replacement once the courier has completed an investigation and confirmed the parcel as lost.

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