> For the complete documentation index, see [llms.txt](https://support.ellipal.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ellipal.com/docs/troubleshooting-and-support/device-and-connection-issues/how-to-fix-nfc-connection-issues-with-the-ellipal-x-card.md).

# How to fix NFC connection issues with the ELLIPAL X Card?

### Troubleshooting Steps

Follow the steps below:

1. **Remove your phone case**, then try scanning again.
2. Place the **X Card** on your phone’s **NFC area** and hold it steady for **5–10 seconds**.
3. **Do not move** the card while your phone is reading it.
4. If it still fails, **set up the X Card again using Starter**, then reconnect it in the **ELLIPAL App**.
5. Before resetting the X Card, make sure your **seed phrase is backed up** first.

***

### Locate the NFC Position

**iPhone**

* The NFC area is usually at the **top back** of the phone, near the camera
* Place the **X Card** against the **top back** of the phone

**Android**

Common NFC locations may include:

* **back center**
* **upper-middle back**
* **near the camera area**

Official references:

* Samsung: [NFC detection area](https://www.samsung.com/hk_en/nfc-support/#devicelist)
* Google Pixel: [Pixel phone hardware diagram](https://support.google.com/pixelphone/answer/7157629)

***

{% hint style="info" %}

#### Notes

* Hold the card flat against the phone with no gap
* Do not tap the card quickly — place and hold it
* Thick, metal, or magnetic phone cases may block NFC reading
* Small position changes can affect detection
  {% endhint %}

***

### If the Issue Continues

If the issue persists, please send a **short video** of the NFC reading process to **<cs@ellipal.com>,** so our support team can check further.

***

### FAQ

<details>

<summary><strong>Why is my X Card not detected?</strong></summary>

This is usually caused by a phone case, incorrect NFC placement, or movement during scanning.

</details>

<details>

<summary><strong>How long should I hold the card?</strong></summary>

Hold it steady for **5–10 seconds**.

</details>

<details>

<summary><strong>Should I tap or hold the card?</strong></summary>

Please **place and hold** the card. Do not tap it quickly.

</details>

<details>

<summary><strong>Do I need to back up my seed phrase before resetting the X Card?</strong></summary>

Yes. Please make sure your seed phrase is backed up before resetting the card.

</details>


---

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