How to fix NFC connection issues with the ELLIPAL X Card?

This guide helps resolve NFC connection issues when using the ELLIPAL X Card with the ELLIPAL App. Most NFC issues are caused by phone cases, incorrect card placement, or movement during scanning.

Troubleshooting Steps

Follow the steps below:

1. Remove your phone case, then try scanning again.

2. Place the X Card on your phone’s NFC area and hold it steady for 5–10 seconds.

3. Do not move the card while your phone is reading it.

4. If it still fails, set up the X Card again using Starter, then reconnect it in the ELLIPAL App.

5. Before resetting the X Card, make sure your seed phrase is backed up first.

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Locate the NFC Position

iPhone

• The NFC area is usually at the top back of the phone, near the camera

• Place the X Card against the top back of the phone

Android

Common NFC locations may include:

• back center

• upper-middle back

• near the camera area

Official references:

• Samsung: NFC detection area

• Google Pixel: Pixel phone hardware diagram

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Notes

• Hold the card flat against the phone with no gap

• Do not tap the card quickly — place and hold it

• Thick, metal, or magnetic phone cases may block NFC reading

• Small position changes can affect detection

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If the Issue Continues

If the issue persists, please send a short video of the NFC reading process to [e-mail], so our support team can check further.

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FAQ

Why is my X Card not detected?

This is usually caused by a phone case, incorrect NFC placement, or movement during scanning.

How long should I hold the card?

Hold it steady for 5–10 seconds.

Should I tap or hold the card?

Please place and hold the card. Do not tap it quickly.

Do I need to back up my seed phrase before resetting the X Card?

Yes. Please make sure your seed phrase is backed up before resetting the card.