What should I do if my ELLIPAL device won’t turn on?

If your ELLIPAL Titan device won’t turn on or appears not to be charging, follow this guide to troubleshoot and restore normal operation.

What You Should Do

1. Clean the charging contacts Wipe the metal contact points on the bottom of the device.

2. Use a proper adapter Use a 5V power adapter only.

3. Charge continuously Keep the device charging for at least 24 hours.

4. Check the indicator light The adapter should show a green light. When an SD card is inserted, the indicator light should turn blue.

5. Power on the device Press and hold the power button for 5 seconds.

---

Notes

• Use a stable 5V adapter. Fast chargers may cause charging issues.

• Make sure the charging cable and adapter are working properly.

• If the device has not been used for a long time, longer charging may be required.

• If the device still does not turn on, please record a video showing the charging process and contact [e-mail].

---

FAQ

Why is my device still not turning on after charging?

This is usually caused by poor contact, insufficient charging time, or an unstable power source. Please recheck each step carefully.

Does this issue affect my assets?

No. Your assets are stored on the blockchain, not inside the device. As long as you have your seed phrase, your assets remain safe.

What if my device cannot be turned on at all?

You can recover your wallet using your seed phrase on another compatible wallet.

Can ELLIPAL recover my device or funds for me?

No. ELLIPAL is a self-custody solution. Only your seed phrase can restore access to your assets.