> For the complete documentation index, see [llms.txt](https://support.ellipal.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ellipal.com/docs/troubleshooting-and-support/device-and-connection-issues/what-should-i-do-if-my-ellipal-device-wont-turn-on.md).

# What should I do if my ELLIPAL device won’t turn on?

### What You Should Do

1. **Clean the charging contacts**\
   Wipe the metal contact points on the bottom of the device.
2. **Use a proper adapter**\
   Use a **5V power adapter only**.
3. **Charge continuously**\
   Keep the device charging for at least **24 hours**.
4. **Check the indicator light**\
   The adapter should show a **green light**.\
   When an SD card is inserted, the indicator light should turn **blue**.
5. **Power on the device**\
   Press and hold the power button for **5 seconds**.

***

{% hint style="info" %}

### Notes

* Use a stable **5V adapter**. Fast chargers may cause charging issues.
* Make sure the charging cable and adapter are working properly.
* If the device has not been used for a long time, longer charging may be required.
* If the device still does not turn on, please record a video showing the charging process and contact **<cs@ellipal.com>**.
  {% endhint %}

***

### FAQ

<details>

<summary><strong>Why is my device still not turning on after charging?</strong></summary>

This is usually caused by poor contact, insufficient charging time, or an unstable power source. Please recheck each step carefully.

</details>

<details>

<summary><strong>Does this issue affect my assets?</strong></summary>

No. Your assets are stored on the blockchain, not inside the device. As long as you have your seed phrase, your assets remain safe.

</details>

<details>

<summary><strong>What if my device cannot be turned on at all?</strong></summary>

You can recover your wallet using your seed phrase on another compatible wallet.

</details>

<details>

<summary><strong>Can ELLIPAL recover my device or funds for me?</strong></summary>

No. ELLIPAL is a self-custody solution. Only your seed phrase can restore access to your assets.

</details>


---

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