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For the complete documentation index, see llms.txt. This page is also available as Markdown.

What should I do if the firmware update fails?

If this is your first time updating your device, please follow the full firmware update guide first:

LogoFirmware Update Guide | Keep Your Cold Wallet SecureELLIPAL

1. Please confirm that you have the following items and that they are working properly:

a) A Titan adapte

b) An original charging cable

c) A card reader (prepared by yourself）

d) A Micro SD card (≤32GB) formatted to FAT32

*How to format your SD card to FAT32:

LogoFAT32 Format Guide | How to Format SD Cards on Windows and MacELLIPAL

2. Please check your account's model and version.

Confirm your device model and download the installation package from the corresponding page. Make sure the installation version is newer than your current version.

The latest installation package can be downloaded from the links below:

  • Titan:

LogoTitan Update Guide | Enhance Your Titan Cold WalletELLIPAL

  • Titan 2.0:

LogoTitan 2.0 Update Guide | Latest Firmware and FixesELLIPAL

  • Titan Mini:

LogoTitan Mini Firmware Update | Enhance Security and FeaturesELLIPAL

3. SD Card Check

a) SD card only contains one installation package file.

b) The installation package must be in ZIP format. *If you are using a Mac OS computer, it's recommended to use Chrome to download to prevent the file from unzipping automatically.

c) The installation package name does not contain suffixes like (1). d) After downloading the package, safely eject the SD card from your computer.

4. Adapter Check：

a) The SD card is inserted into the adapter before plugging in the original power cable.

b) The adapter is connected to a power socket, NOT a computer USB port.

c) The indicator light is blue after plugging the original power cable into the adapter.

5. If the power was disconnected or the adapter was disconnected from the Titan during the file copying process:

a) Repeat the upgrade attempt on the Titan Series.

b) If the upgrade fails but the device shows the latest version, increase the last digit of the installation package file name by 1 (4.9.0.zip 4.9.1.zip).

6. If your issue is still not resolved, please contact cs@ellipal.com for prompt assistance. We strive to reply within 48 hours.

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