Can I Recover My Assets Without an ELLIPAL Device?

Yes, you can recover your crypto without an ELLIPAL device. Your seed phrase restores the wallet on any BIP39-compatible hardware wallet or app.

Yes. Your crypto is stored on the blockchain, not inside the device, and your seed phrase (the 12 or 24 recovery words you wrote down at setup) can restore full access on any wallet that follows the BIP39 standard. You do not need the original ELLIPAL device, or any ELLIPAL device at all, to recover your assets.

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Why Recovery Works Without the Device

Your ELLIPAL hardware wallet stores the private keys that control your assets, and those private keys are generated from your seed phrase. Any BIP39-compatible wallet given the same seed phrase (and the same passphrase, if you set one) regenerates the same keys and addresses. Once restored, you regain access to all of your accounts, balances, and transaction history.

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How to Recover Your Wallet

1. Choose a trusted wallet that supports BIP39 recovery. This can be a new ELLIPAL device or another reputable hardware or software wallet

2. Select the recover or import option and enter your seed phrase word by word, in the exact original order

3. If you created the original account with a passphrase, enter the exact same passphrase. It is case-sensitive

4. Compare the restored receiving address with the address you used before. A matching address confirms you recovered the correct wallet

For step-by-step recovery on an ELLIPAL device, follow the guide for your model:

• Recover an Existing Wallet on Titan 2.0

• Recover an Existing Wallet on X Card

Important: Only enter your seed phrase into a trusted device or app, never into a website or a link someone sent you. If you recover into a third-party software wallet, treat it as a temporary measure: transfer your assets to a new wallet with a freshly generated seed phrase as soon as possible.

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How to Confirm It Worked

After recovery, the restored wallet shows the same receiving addresses you used before, and your balances appear once the correct networks and tokens are added. If an address looks different from your original one, stop and re-check your seed phrase order and passphrase before sending any funds.

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FAQ

Can ELLIPAL recover my wallet for me?

No. ELLIPAL is a self-custody wallet and does not store your seed phrase or private keys. Only your seed phrase can restore access. No one, including ELLIPAL, can recover it on your behalf.

Do I have to recover into another ELLIPAL device?

No. Any wallet that supports the BIP39 standard can restore your accounts from the same seed phrase. An ELLIPAL device keeps your keys offline, which is why we recommend recovering into a hardware wallet rather than a software wallet.

What if I lost the device and the seed phrase?

Without the seed phrase, the wallet cannot be restored and the assets cannot be recovered. If either the device or the seed phrase is still available, recover the wallet and move the assets to a new wallet with a fresh backup as soon as possible.

Why are my addresses different after recovery?

A different address usually means one recovery detail is different, most often a missing or mismatched passphrase, a wrong word order, or a different address type. See the guide below for how to narrow it down.