> For the complete documentation index, see [llms.txt](https://support.ellipal.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ellipal.com/docs/troubleshooting-and-support/loss-security-and-support/how-do-i-contact-ellipal-support.md).

# How Do I Contact ELLIPAL Support?

If you need help, please contact the correct ELLIPAL support team based on your issue.

### Product Usage Issues

For ELLIPAL device, ELLIPAL App, wallet connection, transaction, or technical questions, contact:

[**cs@ellipal.com**](mailto:cs@ellipal.com)

### Order & Shipping Issues

For order, shipping, payment, refund, or delivery questions, contact:

[**support@ellipal.com**](mailto:support@ellipal.com)