Lost or stolen ELLIPAL device? Your crypto stays safe on the blockchain as long as your seed phrase is secure. Follow these three steps to protect your assets.
Losing your ELLIPAL device does not mean losing your crypto. Your assets live on the blockchain, not inside the device, and your seed phrase (the 12 or 24 recovery words you backed up at setup) can restore full access on any compatible wallet. Follow the three steps below to secure your funds.
The device only stores the private keys that control your assets, and those keys are generated from your seed phrase. Whoever finds the device cannot transfer your funds without your password (Titan 2.0) or Card-PIN (X Card). On Titan 2.0, ten incorrect password or pattern attempts automatically wipe all account data from the device.
Your seed phrase is now the only path back to your wallet, so confirm it first. Locate your written backup and check that it is complete, legible, and has not been seen by anyone else. If the backup is safe, your assets remain secure and you can recover at your own pace.
Restore your wallet on a trusted device using the seed phrase. This can be a replacement ELLIPAL device or any wallet that supports the BIP39 standard. Enter the words in the exact original order, along with your passphrase if you set one. Once restored, the wallet shows your original receiving addresses and, after networks are added, your balances.
If there is any chance the lost device or your seed phrase backup was exposed, create a brand-new wallet with a freshly generated seed phrase and transfer all assets to it. You will see the outgoing transactions confirm on-chain, and the old wallet can then be retired safely. If you recovered into a third-party software wallet in Step 2, treat this transfer as required, not optional.
Notes
If your seed phrase is safe, your assets remain safe even if the device is never found.
If your seed phrase may be exposed, transfer your funds immediately.
Never store your seed phrase digitally (photos, cloud, email, notes).
If both the device and the seed phrase are lost, the assets cannot be recovered.
Enable the lock screen on your Titan 2.0 so a found device cannot be opened.
Look up your receiving address on a blockchain explorer. If the balance is unchanged and every transaction in the history is one you made, no one has accessed your wallet. After moving assets to a new wallet, confirm the full balance now sits on the new address.
No. Without your password (Titan 2.0) or Card-PIN (X Card), they cannot sign or transfer your assets. They may still be able to view wallet addresses and transaction history on an unlocked Titan screen, which is why enabling the lock screen matters.
Yes. Any wallet that supports the BIP39 standard can restore your accounts from the same seed phrase. See the dedicated guide linked below for details.
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