> For the complete documentation index, see [llms.txt](https://support.ellipal.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ellipal.com/docs/troubleshooting-and-support/loss-security-and-support/what-should-i-do-if-my-ellipal-device-is-lost-or-stolen.md).

# What should I do if my ELLIPAL device is lost or stolen?

### How It Works (Important Principle)

* Your assets are stored on the blockchain, not inside the device
* The ELLIPAL device only stores your private keys
* Your private keys are generated from your seed phrase

**As long as you have your seed phrase, you can always recover your wallet and access your assets.**

* The seed phrase follows the BIP39 standard
* You can recover your wallet on any compatible wallet
* After recovery, you regain full control of your funds

***

### What You Should Do

1\. Check your seed phrase → ensure it is safe and not exposed

2\. Recover your wallet → on a trusted device or wallet

3\. Move your assets → to a new wallet with a new seed phrase (recommended)

***

{% hint style="info" %}

### Notes

* If your seed phrase is safe, your assets are not at risk—even if the device is lost.
* If your seed phrase is exposed, your assets may be compromised. Transfer funds immediately.
* Never store your seed phrase digitally (photos, cloud, email, notes).
* If both your device and seed phrase are lost, your assets cannot be recovered.
* If you import your seed phrase into a third-party wallet, the security of that environment cannot be guaranteed. It is strongly recommended to transfer your assets out and stop using that seed phrase afterward.
* If you are using ELLIPAL Titan, it is recommended to enable the lock screen feature. If someone gets your device, they will not be able to access it. After 10 incorrect password attempts, the device will automatically wipe all data and reset the wallet.
  {% endhint %}

***

### FAQ

<details>

<summary><strong>Can someone access my funds if they find my device?</strong></summary>

No. Without your password/Card-PIN, they cannot transfer your assets.\
However, they may still be able to view your wallet addresses and transaction history.

</details>

<details>

<summary><strong>Can I recover my wallet without an ELLIPAL device?</strong></summary>

Yes. Any wallet that supports the BIP39 standard can be used to recover your wallet.

</details>

<details>

<summary><strong>What should I do if I think my seed phrase is compromised?</strong></summary>

You should immediately transfer your assets to a new wallet with a new seed phrase.

</details>

<details>

<summary><strong>Can ELLIPAL recover my wallet for me?</strong></summary>

No. ELLIPAL is a self-custody solution. Only your seed phrase can restore access.

</details>


---

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