What should I do if my seed phrase is compromised?

If your seed phrase is exposed, leaked, or accessed by someone else, your assets are at serious risk. This article explains what it means and what actions you must take immediately.

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How It Works (Important Principle)

• Your seed phrase controls your private keys

• Anyone with your seed phrase can: ○ Fully access your wallet ○ Transfer all your assets

ELLIPAL is a decentralized, self-custody wallet. Whoever holds the seed phrase controls the assets.

Once exposed, the seed phrase is permanently unsafe and cannot be trusted again.

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What You Should Do

1. Transfer assets immediately → move all funds to a new, secure wallet

2. Report to local authorities → file a police report if assets are stolen

3. Stop using the compromised seed phrase → permanently

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Notes

• If your seed phrase is exposed, your assets can be stolen at any time—even within seconds.

• Even if no unauthorized transactions have occurred yet, you must act immediately.

• Seed phrases cannot be changed. The only solution is to create a new wallet.

• Never enter your seed phrase into unknown websites, apps, or devices.

• ELLIPAL will never ask for your seed phrase under any circumstances.

• Phishing attacks are the most common cause of seed phrase leaks. Always verify before entering your seed phrase.

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FAQ

Can ELLIPAL help me recover my assets?

No. ELLIPAL is a decentralized self-custody wallet. Once assets are transferred out, they cannot be reversed or recovered.

Can ELLIPAL freeze my assets?

No. Blockchain transactions are decentralized and irreversible. ELLIPAL has no control over your assets and cannot freeze or block transactions.

How were my assets transferred without my cold wallet?

If your assets were moved without your device, it means your seed phrase was exposed. Anyone with your seed phrase can import your wallet into another device or software wallet and transfer your assets without needing your ELLIPAL device.