> For the complete documentation index, see [llms.txt](https://support.ellipal.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ellipal.com/docs/troubleshooting-and-support/loss-security-and-support/why-are-my-addresses-different-after-recovering-with-a-seed-phrase.md).

# Why are my addresses different after recovering with a seed phrase?

{% hint style="info" %}

### Quick check before you start

First, compare the receiving address shown in your restored wallet with the original address you used to receive crypto.

* If the address is the **same**, the issue may be related to balance display, network sync, token display, or transaction confirmation.\
  Please check: [Why is my balance not showing?](https://app.gitbook.com/o/HOfCpU5S5n4J7xenzBhq/s/mEC6cK465Vpdm1PdRmFl/~/edit/~/changes/47/why-is-my-balance-not-showing)
* If the address is **different**, continue checking the possible reasons below.
  {% endhint %}

### Common reasons：

#### 1. The seed phrase is different or entered incorrectly

Check that all words are correct, in the correct order, and from the same wallet account.

#### 2. The wrong address type was selected

This can happen during recovery, especially if your device firmware version is lower than 4.0.0.

#### 3. The derivation path is different

ELLIPAL uses the standard deviation path:

`m/44'/coin_type'/0'/0/0`

If your previous wallet used a different derivation path, the recovered address may be different.

#### 4. The passphrase is missing or different

If you created the original account with a passphrase, you must enter the exact same passphrase during recovery.

Passphrases are case-sensitive. Spaces, symbols, and capital letters all matter.<br>

{% hint style="info" %}

### How to check if the issue is related to the Passphrase

* What is a passphrase?  [What is a passphrase and how does it affect wallet recovery?](https://app.gitbook.com/o/HOfCpU5S5n4J7xenzBhq/s/mEC6cK465Vpdm1PdRmFl/~/edit/~/changes/50/loss-security-and-support/what-is-a-passphrase-and-how-does-it-affect-wallet-recovery)
* You can compare the XRP non-BIP44 address and the ETH address on both the ELLIPAL App and the ELLIPAL device.
* If the XRP non-BIP44 address **matches**, but the ETH address is **different**, the issue is likely related to the Passphrase.
* In this case, please try restoring the wallet again with the exact same Passphrase used when the original account was created.
  {% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.ellipal.com/docs/troubleshooting-and-support/loss-security-and-support/why-are-my-addresses-different-after-recovering-with-a-seed-phrase.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.