Why are my addresses different after recovering with a seed phrase?

If the wallet address shown after restoring your wallet is different from the address you used before, it usually means that one of the recovery details is different.

Quick check before you start

First, compare the receiving address shown in your restored wallet with the original address you used to receive crypto.

• If the address is the same, the issue may be related to balance display, network sync, token display, or transaction confirmation. Please check: Why is my balance not showing?

• If the address is different, continue checking the possible reasons below.

Common reasons：

1. The seed phrase is different or entered incorrectly

Check that all words are correct, in the correct order, and from the same wallet account.

2. The wrong address type was selected

This can happen during recovery, especially if your device firmware version is lower than 4.0.0.

3. The derivation path is different

ELLIPAL uses the standard deviation path:

m/44'/coin_type'/0'/0/0

If your previous wallet used a different derivation path, the recovered address may be different.

4. The passphrase is missing or different

If you created the original account with a passphrase, you must enter the exact same passphrase during recovery.

Passphrases are case-sensitive. Spaces, symbols, and capital letters all matter.

How to check if the issue is related to the Passphrase

• What is a passphrase? What is a passphrase and how does it affect wallet recovery?

• You can compare the XRP non-BIP44 address and the ETH address on both the ELLIPAL App and the ELLIPAL device.

• If the XRP non-BIP44 address matches, but the ETH address is different, the issue is likely related to the Passphrase.

• In this case, please try restoring the wallet again with the exact same Passphrase used when the original account was created.