What should I do if I sent assets to the wrong network?

This guide helps you understand what to do if you sent assets to the wrong network. Use the flowchart below to identify your situation and choose the correct recovery method.

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Check ELLIPAL Supported Networks

Before recovering or sending assets, check whether ELLIPAL supports the target network.

You can view the latest supported assets and networks here:

Supported Coins 2025 | Manage 10,000+ Cryptocurrencies SecurelyELLIPAL

To avoid sending assets to the wrong network, always confirm the following before each transfer:

• The sending network matches the receiving network.

• The receiving address is correct.

• The asset is supported on the selected network.

• ELLIPAL supports the network you are using.

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Why Private Key Export May Be Needed

A wallet address is controlled by a private key.

For similar 0x address cases, the asset may exist on another network under the same-looking address. To access the asset, you need a wallet that supports that network and can use the private key for that address.

This is why private key export may be required.

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Notes

Importing your seed phrase i

nto another wallet or using third-party tools may expose your private keys.

Only proceed if necessary.

Please remember:

• Only use trusted wallets or tools.

• Never share your seed phrase or private key with anyone.

• ELLIPAL Support will never ask for your seed phrase or private key.

• After recovery, move your assets to a new secure wallet immediately.

• Do not continue using a wallet if its seed phrase or private key has been exposed.

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FAQ

Can ELLIPAL recover the assets for me?

No. ELLIPAL cannot move, freeze, or recover assets for users.

ELLIPAL is a self-custody wallet. Only you control your seed phrase and private keys.

Why can wrong EVM network cases often be recovered?

Many EVM-compatible networks use the same 0x address format.

If the receiving address belongs to your wallet, the assets may still be controlled by the same wallet on another EVM network.

What should I do if the token does not appear after adding the network?

Manually add the token contract in the ELLIPAL App. Make sure you use the token contract from the correct network.

Is it safe to import my seed phrase into another wallet?

It has a risk. Importing your seed phrase into another wallet may expose your private keys. Only do this if necessary. After recovery, move the assets to a new wallet created on your ELLIPAL device.