> For the complete documentation index, see [llms.txt](https://support.ellipal.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ellipal.com/docs/troubleshooting-and-support/what-should-i-do-if-i-sent-assets-to-the-wrong-network.md).

# What should I do if I sent assets to the wrong network?

<figure><img src="/files/KZTiGgg3tbiebWIi6MqW" alt=""><figcaption></figcaption></figure>

***

### Check ELLIPAL Supported Networks

Before recovering or sending assets, check whether ELLIPAL supports the target network.

You can view the latest supported assets and networks here:

{% embed url="<https://www.ellipal.com/pages/coin-list>" %}

To avoid sending assets to the wrong network, always confirm the following before each transfer:

* The sending network matches the receiving network.
* The receiving address is correct.
* The asset is supported on the selected network.
* ELLIPAL supports the network you are using.

***

### Why Private Key Export May Be Needed

A wallet address is controlled by a private key.

For similar 0x address cases, the asset may exist on another network under the same-looking address. To access the asset, you need a wallet that supports that network and can use the private key for that address.

This is why private key export may be required.

***

{% hint style="warning" %}

### Notes

Importing your seed phrase i

nto another wallet or using third-party tools may expose your private keys.

Only proceed if necessary.

Please remember:

* Only use trusted wallets or tools.
* Never share your seed phrase or private key with anyone.
* ELLIPAL Support will never ask for your seed phrase or private key.
* After recovery, move your assets to a new secure wallet immediately.
* Do not continue using a wallet if its seed phrase or private key has been exposed.
  {% endhint %}

***

### FAQ

<details>

<summary><strong>Can ELLIPAL recover the assets for me?</strong></summary>

No. ELLIPAL cannot move, freeze, or recover assets for users.

ELLIPAL is a self-custody wallet. Only you control your seed phrase and private keys.

</details>

<details>

<summary><strong>Why can wrong EVM network cases often be recovered?</strong></summary>

Many EVM-compatible networks use the same 0x address format.

If the receiving address belongs to your wallet, the assets may still be controlled by the same wallet on another EVM network.

</details>

<details>

<summary><strong>What should I do if the token does not appear after adding the network?</strong></summary>

Manually add the token contract in the ELLIPAL App.
\
Make sure you use the token contract from the correct network.

</details>

<details>

<summary><strong>Is it safe to import my seed phrase into another wallet?</strong></summary>

It has a risk.
\
Importing your seed phrase into another wallet may expose your private keys. Only do this if necessary.
\
After recovery, move the assets to a new wallet created on your ELLIPAL device.

</details>


---

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