# Basics
Learn the core concepts of ELLIPAL before setting up your wallet. This guide explains what an ELLIPAL cold wallet is, how it works with the ELLIPAL App, and which product may be right for you.
### What Is a Cold Wallet?
A cold wallet is a hardware device used to store cryptocurrency private keys securely. It operates offline, which helps protect your crypto assets from online attacks.
### Why Do I Need a Cold Wallet?
Using a cold wallet provides the highest level of security since it is not connected to the internet eliminating the risk of online attacks. lt is ideal for those who want to store large amounts of cryptocurrency for the long term.
### What Makes ELLIPAL Different from Other Cold Wallets?
ELLIPAL cold wallet stands out with its 100% offline air-gapped nature while supporting convenient transactions, swapping, and staking.
It uses anti-tamper technology and advanced physical security measures to ensure your assets are safely protected.
### What If I Lose My ELLIPAL Cold Wallet?
If you can no longer access your ELLIPAL cold wallet, you can recover your crypto at any time using your seed phrase on another ELLIPAL device or any other crypto wallet. All your accounts, balances, and transaction details will be restored.
{% hint style="warning" %}
**Important:** Keep your seed phrase offline and never share it with anyone.
{% endhint %}
### How ELLIPAL and the ELLIPAL App Work Together
Your ELLIPAL device and the ELLIPAL App work together as one wallet.
You do not need to transfer assets between the device and the app.
Your crypto assets are stored on the blockchain. The ELLIPAL App lets you view balances and manage transactions, while the cold wallet securely stores your private keys offline.
In simple terms:
* the App is used to view and manage your assets
* the cold wallet is used to protect your private keys and sign transactions securely
### What Does the ELLIPAL Cold Wallet Do?
* **Seed Phrase Creation:** Generates seed phrases in a secure, offline environment.
* **Private Key Management:** Creates and securely stores private keys within the device, inaccessible to hackers.
* **Transaction Signing:** Used to securely sign transactions offline.
### What Does the ELLIPAL App Do?
* **Asset Management:** Allows viewing of asset balances and tracking of coin prices.
* **Blockchain Sync:** Syncs wallet balances with blockchain data and enables the addition of custom tokens.
* **Transaction Initiation:** Facilitates buying, staking, and swapping cryptocurrencies.
### Quick Product Comparison
{% tabs %}
{% tab title="ELLIPAL X Card" %}
The ELLIPAL X Card is credit card-sized and highly portable. It uses NFC signing for fast and convenient transactions.
**Best for users who want:**
* a slim and portable cold wallet
* quick everyday use
* easy mobile interaction
{% endtab %}
{% tab title="ELLIPAL Titan 2.0" %}
The ELLIPAL Titan 2.0 features a large touchscreen for clear transaction review and signing. It is ideal for users who want stronger visibility during signing and secure storage for high-value assets.
**Best for users who want:**
* a larger screen
* easier transaction verification
* secure long-term storage
{% endtab %}
{% tab title="ELLIPAL Titan Mini" %}
The ELLIPAL Titan Mini offers the same core security features as the Titan 2.0 in a smaller and lighter design.
**Best for users who want:**
* strong security
* better portability
* a balance between size and usability
{% endtab %}
{% endtabs %}
### Download the ELLIPAL App
Before using your ELLIPAL device, download the official ELLIPAL App on your phone.
#### iOS
Search for ELLIPAL in the App Store.
#### Android
Search for ELLIPAL in Google Play.
{% hint style="warning" %}
**Important:** Only download the ELLIPAL App from official app stores.
{% endhint %}
### No Desktop or PC Version
ELLIPAL does not provide a desktop or PC version of the app.
There is currently no official version for:
* Windows
* macOS
* desktop browsers
* PC software
### Supported Languages
The current ELLIPAL device and app support these languages:
* English
* Chinese
* Italian
* Spanish
* Russian
* German
### How to Change Language
#### On the ELLIPAL App
`Profile > Settings > Language`
#### On Titan Series Devices
`Settings > Language`
### Before You Start
Before creating or importing a wallet, remember to:
* back up your seed phrase correctly
* never share your seed phrase with anyone
* use only the official ELLIPAL App
* confirm wallet addresses carefully before sending crypto
### FAQ
Is the wallet on my device different from the wallet in the app?
No. They work together as the same wallet.
Are my assets stored inside the ELLIPAL App?
No. Your assets are stored on the blockchain.
Can I recover my wallet if I lose my device?
Yes. You can recover your wallet with your seed phrase.
Does ELLIPAL have a desktop version?
No. ELLIPAL does not offer any official desktop or PC version.
# Create a New Wallet
Learn how to create a new wallet on your ELLIPAL Titan 2.0 hardware wallet, back up your seed phrase, and connect your cold wallet to the ELLIPAL App — fully offline, in under 10 minutes.
## How to Create a New Wallet on ELLIPAL Titan 2.0
This guide walks you through two steps: creating a new wallet on your ELLIPAL Titan 2.0, then connecting it to the ELLIPAL App. The entire process happens offline — your private keys never touch the internet.
***
### Before You Start
Make sure you have the following ready:
* ELLIPAL Titan 2.0, powered on
* ELLIPAL App installed on your iOS or Android phone
* A pen and paper (or the backup card included in the box) to write down your seed phrase
* 10 minutes in a private space where no one can see your screen
***
### Step 1: Create a new account on Titan 2.0
Your Titan 2.0 generates a seed phrase — 12 or 24 words that serve as the only backup for your wallet. Write every word down in the correct order before moving on. The device will ask you to verify them before completing setup.
1. Tap **Create account**
2. Enter an account name and password
3. Tap **Back up seed phrase**
4. Read the on-screen warnings, then tap **Back up now**
5. Write down each word of your seed phrase in order, then tap **Next**
6. Tap the words in the correct order to verify your backup
7. Tap **Verify seed phrase** — the device confirms your backup is complete
8. Select the coins and networks you want to add
9. Tap **Next** — Titan 2.0 displays a QR code ready for the app to scan
{% hint style="warning" %}
**Important:** Never take a screenshot of your seed phrase. Never store it on your phone, computer, or cloud storage. Anyone who has it can access your assets.
{% endhint %}
***
### Step 2: Connect Titan 2.0 to the ELLIPAL App
The app and your Titan 2.0 communicate through QR codes only — no USB data, Bluetooth, or Wi-Fi is involved at any point.
1. Open the ELLIPAL App and tap **Cold Wallet**
2. Tap **Titan 2.0/Mini**
3. Tap **Connect Titan**
4. Scan the QR code shown on your Titan 2.0
5. Wait for the connection to complete — your wallet and balance will appear in the app
{% hint style="info" %}
The QR code on Titan 2.0 rotates through multiple codes automatically. If the app has trouble scanning, tap the **Pause** button at the bottom of the device screen to hold the current code still, then scan again.
{% endhint %}
***
### How to Confirm It Worked
Once connected, the ELLIPAL App displays your wallet name, supported networks, and current balance. If your wallet address appears under the correct network, setup is complete and your Titan 2.0 is ready to use. Store your paper seed phrase backup in a secure offline location before making any transactions.
***
### FAQ
Why do I need to back up the seed phrase?
Your seed phrase is the only way to recover your wallet if your Titan 2.0 is lost, damaged, or reset. ELLIPAL does not store your keys — without the seed phrase, there is no way for anyone to recover your assets.
Is the wallet in the app the same as the wallet on Titan 2.0?
Yes — they are the same wallet. Titan 2.0 stores your private keys offline and signs every transaction. The app displays your balance and prepares transactions to be signed. Neither works alone.
What should I do if the app cannot scan the QR code?
Tap the **Pause** button at the bottom of the Titan 2.0 screen to stop the QR code from rotating, then scan again. If the problem continues, make sure you are scanning the correct QR code for the account you want to connect, then restart the app and try again.
How do I add more networks on my Titan 2.0 after setup?
On your Titan 2.0, go to the account you want to manage and tap **Add Networks**. Select the networks you want to add and confirm. The new networks will appear in the ELLIPAL App after you reconnect.
What should I do if I lose my seed phrase?
If your Titan 2.0 is still accessible, open the app, go to your account settings, and transfer your assets to a new wallet immediately. If you no longer have access to the device, the assets cannot be recovered without the seed phrase. ELLIPAL does not store your keys and has no way to retrieve them on your behalf.
***
### Related Guides
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/2w35zT0s8ooMS9tztjeq" %}
[How to Verify Your Seed Phrase on ELLIPAL Titan 2.0?](/docs/features-and-advanced-usage/security-and-backup/how-to-verify-your-seed-phrase-on-ellipal-titan-2.0)
{% endcontent-ref %}
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/3fau59qUSfJ5k6MlnZI2" %}
[How to Activate HBAR Account on Titan?](/docs/features-and-advanced-usage/how-to-activate-hbar-account-on-titan)
{% endcontent-ref %}
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/8FlQcLKMsFkfWPCeqGNd" %}
[How to Add Networks to Your ELLIPAL Titan 2.0 and X Card?](/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-add-networks-to-your-ellipal-titan-2.0-and-x-card)
{% endcontent-ref %}
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/ETA5L4U9YZtM3YZqskVz" %}
[Sign function & QR Codes](/docs/features-and-advanced-usage/device-usage-and-maintenance/sign-function-and-qr-codes)
{% endcontent-ref %}
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/lu80fcLd0V8cN9sQ2J1t" %}
[Service Features](/docs/features-and-advanced-usage/service-features/how-to-buy-crypto-with-ellipal)
{% endcontent-ref %}
# Recover an Existing Wallet
Learn how to recover an existing wallet on your ELLIPAL Titan 2.0 using a seed phrase, connect it to the ELLIPAL App, and confirm your balance—fully offline.
## How to Recover an Existing Wallet on ELLIPAL Titan 2.0
This guide walks you through recovering a wallet on your ELLIPAL Titan 2.0 using your seed phrase — the 12 or 24 words you wrote down when the wallet was first created. The entire process happens offline; your private keys never touch the internet.
***
### Before You Start
Make sure you have the following ready:
* ELLIPAL Titan 2.0, powered on
* ELLIPAL App installed on your iOS or Android phone
* Your seed phrase (12 or 24 words), written down in the correct order
* Your passphrase, if you set one when creating the original wallet
***
### Step 1: Recover your wallet on Titan 2.0
Your Titan 2.0 uses your seed phrase to reconstruct your wallet entirely on the device — nothing is sent over a network.
1. Tap **Recover via seed phrase**
2. Enter your seed phrase word by word in the exact original order
3. Enter an account name and password
4. Tap **Recover account**
5. Select the networks you want to restore, then tap **Next**
6. Titan 2.0 generates a QR code — leave this screen open for Step 2
{% hint style="info" %}
**Note:** If the wallet you are recovering already exists on your ELLIPAL Titan, the device will display: "Address already existed in 'account name'. Do you want to overwrite?" If you are recovering the account to reset its password, tap **OK** to continue.
{% endhint %}
> **Enter your seed phrase only on the Titan 2.0 device.** Never type it into a phone, computer, or any online field. Anyone who has your seed phrase can access your assets.
***
### Step 2: Connect Titan 2.0 to the ELLIPAL App
The app and your Titan 2.0 communicate through QR codes only — no USB data, Bluetooth, or Wi-Fi is involved at any point.
1. Open the ELLIPAL App and tap **Cold Wallet**
2. Tap **Titan 2.0/Mini**
3. Tap **Connect Titan**
4. Scan the QR code shown on your Titan 2.0
5. Wait for the connection to complete — your wallet and balance will appear in the app
{% hint style="info" %}
If the app has trouble scanning, tap the **Pause** button at the bottom of the Titan 2.0 screen to hold the QR code still, then scan again.
{% endhint %}
***
### What Can Go Wrong
#### Why is my balance zero or my address wrong after recovery?
Check three things in order. First, confirm every seed phrase word is in the exact original sequence. Second, if you set a passphrase when originally creating the wallet, confirm it is entered with the same capitalisation and spacing — even one character difference produces a completely different wallet address. Third, if you did not use a passphrase, leave the field blank. Once you identify the mismatch, repeat Step 1 from the beginning. To avoid this issue in future, note at wallet creation whether you used a passphrase and store that information alongside your seed phrase backup.
#### Why won't the ELLIPAL App scan the QR code?
The QR code on Titan 2.0 rotates through multiple codes automatically. Tap the **Pause** button at the bottom of the device screen to hold the current code still, then scan again. If the problem continues, restart the app and repeat from Step 2. To prevent scan issues, make sure the device screen is clean and at full brightness before scanning.
***
### How to Confirm It Worked
Once connected, the ELLIPAL App displays your wallet name, supported networks, and current balance. Open the app and tap **Receive** on any coin — if the address shown matches your original wallet address, recovery is complete and your Titan 2.0 is ready to use.
***
### FAQ
Do I need to enter a passphrase to recover my wallet?
Only if you set one when the wallet was originally created. A passphrase is an optional extra layer of security — it is not the same as your device password. If you did not set one, leave the passphrase field blank during recovery.
What should I do if I cannot recover my wallet because I lost my seed phrase?
Without your seed phrase, there is no way to recover your wallet. ELLIPAL does not store your keys and has no way to retrieve them on your behalf. If you still have access to another device holding the same wallet, transfer your assets to a new wallet immediately and back up the new seed phrase securely.
***
### Related Guides
{% content-ref url="/spaces/mEC6cK465Vpdm1PdRmFl/pages/OwlX7CqeGew8K9mj1j4B" %}
[Why Is My Seed Phrase Invalid When I Import It?](/docs/troubleshooting-and-support/loss-security-and-support/why-is-my-seed-phrase-invalid-when-i-import-it)
{% endcontent-ref %}
# View Receiving Addresses
Learn how to view and verify your receiving address on ELLIPAL Titan 2.0, switch BTC address types, and confirm the address before receiving crypto.
## How to View Receiving Addresses on ELLIPAL Titan 2.0
This guide shows you how to find your receiving address in the ELLIPAL App, verify it on your Titan 2.0 device, and switch address types when needed. The whole process takes under two minutes.
***
### Before You Start
Make sure you have the following ready:
* ELLIPAL Titan 2.0, set up and connected to the ELLIPAL App
* The coin or token you want to receive already added to your wallet
* The network confirmed with whoever is sending funds to you
***
### Step 1: View your receiving address in the app
The ELLIPAL App generates your receiving address from your Titan 2.0 — the same address appears on both the app and the device.
1. Open the ELLIPAL App and tap **Receive**
2. Select the token you want to receive
3. Your receiving address and QR code appear on screen — share either one with the sender
***
### Step 2: Verify the address on your Titan 2.0
Always verify your receiving address on the Titan 2.0 screen before sharing it. This confirms the address has not been altered by malware on your phone.
1. On your Titan 2.0, select the network you want to receive on
2. Tap **Receive**
3. Compare the address shown on the device with the one in the app — they must match exactly before you share it with anyone
***
### Switch address type (BTC)
Some coins support multiple address formats. For example, BTC supports Native SegWit, Nested SegWit, Legacy, and Taproot. If the sender requires a specific format, switch before sharing.
1. On the receive screen, tap the address type icon in the **top-right corner**
2. Select the address type you need
3. The address updates immediately — share the new address or QR code
> **Always select the correct network before sharing your address.** Sending assets to the wrong network may result in permanent loss. When in doubt, send a small test transaction first before transferring a large amount.
***
### What Can Go Wrong
#### Why doesn't my address match what the sender expects?
The sender may be using a different network or address type. Confirm which network they are sending from — for example, USDT exists on multiple networks (Ethereum, TRON, BNB Chain) and each has a different address. Select the matching network in the ELLIPAL App before sharing your address.
#### Do I need a Memo or Tag when receiving from an exchange?
No. When transferring from an exchange to your personal ELLIPAL wallet, you do not need to add a Memo or Tag. Memos and Tags are only required when sending to certain exchanges or custodial wallets that use them to identify deposits.
***
### FAQ
How do I receive crypto on ELLIPAL Titan 2.0 from an exchange?
Find your receiving address in the ELLIPAL App (Step 1), verify it on the device (Step 2), then paste or scan the address in the exchange's withdrawal screen. Select the same network on both sides. Send a small test amount first if it is your first transfer from that exchange.
What should I do if my receiving address is not showing in the app?
The token or network may not have been added to your wallet. On your Titan 2.0, go to your account and tap **Add Networks**, select the network you need, then reconnect to the app. The address should appear after reconnecting.
***
### Related Guides
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/Tlt0sP9r93EpdeXjFhQi" %}
[Common Receiving Issues and Solutions](/docs/features-and-advanced-usage/common-receiving-issues-and-solutions)
{% endcontent-ref %}
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/8FlQcLKMsFkfWPCeqGNd" %}
[How to Add Networks to Your ELLIPAL Titan 2.0 and X Card?](/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-add-networks-to-your-ellipal-titan-2.0-and-x-card)
{% endcontent-ref %}
# Send Crypto with Titan
Learn how to send cryptocurrency with ELLIPAL Titan 2.0 using the ELLIPAL App and offline QR Code Signing and transaction verification before broadcast.
## How to Send Crypto with ELLIPAL Titan 2.0
This guide walks you through sending crypto with your ELLIPAL Titan 2.0 — from entering the recipient address to signing the transaction offline via QR code and broadcasting it to the network. Your private keys never leave the device at any point.
***
### Before You Start
Make sure you have the following ready:
* ELLIPAL Titan 2.0, set up and connected to the ELLIPAL App
* Sufficient balance to cover the transfer amount and network fee
* The recipient address and, if sending to an exchange, the correct Memo or Destination Tag
***
### How to Send Crypto with ELLIPAL Titan 2.0
The ELLIPAL App prepares the transaction and broadcasts it — signing happens exclusively on your Titan 2.0 via QR code, with no USB, Bluetooth, or Wi-Fi involved at any point.
1. Tap **Send**
2. Select the token you want to send
3. Enter the recipient address and amount, then tap **Submit**
4. Review the transaction details, then tap **I Understand** — the app displays an unsigned QR code
5. Use your Titan 2.0 to scan the unsigned QR code
6. Tap the top-right details icon on the device to compare the transaction details shown on Titan 2.0 with what you entered in the app — confirm the recipient address and amount match exactly before signing
7. Sign the transaction on the device — Titan 2.0 displays a signed QR code
8. Use the ELLIPAL App to scan the signed QR code from your Titan 2.0, then tap **Complete**
> **Verify the recipient address and amount on your Titan 2.0 screen before signing.** Transactions are irreversible once broadcast to the blockchain. If any detail looks different from what you entered, reject the transaction and start again.
***
### What Can Go Wrong
#### Why is my transaction pending for a long time?
A pending transaction usually means network congestion or a low fee. Check the transaction status in the app or paste the transaction ID into a block explorer for that network. If the fee was too low, you may need to wait — most networks process low-fee transactions eventually, though it can take hours. To avoid this, select a standard or higher fee setting when the network is busy.
#### Why is my transaction failing?
The most common causes are an incorrect network selection, insufficient balance to cover the network fee, or a missing Memo or Tag when sending to an exchange that requires one. Check each of these before retrying. To prevent failures, double-check the network and available balance before tapping Submit.
#### What should I do if I sent to the wrong address?
Blockchain transactions cannot be reversed. If you sent to the wrong address, contact the owner of that address directly if you know them. If the address belongs to an exchange, contact their support team immediately — recovery is not guaranteed but some exchanges can assist. To avoid this, always verify the full recipient address on your Titan 2.0 screen before signing.
***
### FAQ
How do I sign a transaction on ELLIPAL Titan 2.0?
Scan the unsigned QR code shown in the ELLIPAL App with your Titan 2.0. The device displays the full transaction details for you to verify. Once you sign on the device, it generates a signed QR code — scan that with the app to broadcast the transaction.
Do I need to enter a Memo or Tag when sending crypto with ELLIPAL?
Only when sending to an exchange or custodial platform that requires one. When sending to another personal wallet, no Memo or Tag is needed. If you are unsure, check the deposit instructions on the receiving platform before sending.
What is a Memo or Tag?
Destination Tag is an identifier used by some exchanges and custodial platforms to assign an incoming deposit to a specific user account. If the receiving platform requires one and you omit it, your funds may not be credited automatically — contact that platform's support team if this happens.
How do I send Bitcoin with ELLIPAL Titan 2.0?
Select BTC in the ELLIPAL App, tap **Send**, and follow the same steps as any other coin on this cold wallet. Make sure the recipient address format matches the address type you have selected (Native SegWit, Nested SegWit, Legacy, or Taproot). Send a small test transaction first if you are sending to a new address.
Can I send crypto to the same address I'm sending from?
No — you cannot send cryptocurrency to the same wallet address you are sending from. If you need to consolidate funds or test a transaction, send to a different address you control. Double-check the destination address in the ELLIPAL App before signing the transaction on your Titan 2.0.
***
### Related Guides
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/5qRmFznNvULVw9agl0e9" %}
[Common Sending Issues and Solutions](/docs/features-and-advanced-usage/common-sending-issues-and-solutions)
{% endcontent-ref %}
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/ETA5L4U9YZtM3YZqskVz" %}
[Sign function & QR Codes](/docs/features-and-advanced-usage/device-usage-and-maintenance/sign-function-and-qr-codes)
{% endcontent-ref %}
# Create a New Wallet
This guide shows you how to create a new wallet on your ELLIPAL X Card and connect it to the ELLIPAL App.
## How to Create a New Wallet on ELLIPAL X Card
This guide walks you through two steps: creating a new wallet on your ELLIPAL X Card, then connecting it to the ELLIPAL App. Your X Card stores your private keys offline and communicates with the app via NFC — no internet connection is required at any point.
***
### Before You Start
Make sure you have the following ready:
* ELLIPAL X Card (blank, uninitialized)
* ELLIPAL X Card Starter, powered on
* ELLIPAL App installed on your iOS or Android phone
* NFC enabled on your phone
* A pen and paper to write down your seed phrase
* 10 minutes in a private space where no one can see your screen
***
{% embed url="" %}
### Step 1: Create a new wallet on X Card
Your X Card generates a seed phrase — 12, 18, or 24 words that serve as the only backup for your wallet. Write every word down in the correct order before moving on.
1. Tap **Create Wallet**
2. Use the up and down arrows on the left side to select your **Seed Phrase Option** (12, 18, or 24 words), then tap **OK**
3. Use the arrows to set each digit of your **Card-PIN**, then confirm it and tap **OK** — this PIN protects your X Card when connecting to the app and signing transactions
4. Wait until the screen shows **Wallet Created**
5. Choose whether you need a duplicate card:
* If you do not need one, tap **No**
* If you need a duplicate, tap **Yes**, insert another blank X Card, and follow the on-screen instructions
6. Tap **Next**
7. Write down every word of your **seed phrase** in the correct order, then tap **Next**
8. Use the arrows to select the correct words and **confirm your seed phrase**, then tap **Next**
9. When the screen prompts you to remove the card, remove your X Card from the X Card Starter
> **Never store your seed phrase on your phone, computer, or cloud storage.** Anyone who has it can access your assets. Write it down on paper and keep it in a secure offline location.
***
### Step 2: Connect X Card to the ELLIPAL App
The app and your X Card communicate via NFC — hold your card near your phone's NFC area to complete the connection.
1. Open the ELLIPAL App and tap **Cold Wallet**
2. Tap **X Card**
3. Tap **Connect X Card**
4. Enter your **Card-PIN**, then tap **Submit**
5. Hold your X Card near your phone's NFC area
6. Wait for the connection to complete — your wallet name and address will appear in the app
{% hint style="info" %}
If NFC scanning fails, move the card slowly around the back of your phone until it detects. The NFC chip location varies by phone model.
{% endhint %}
***
### What Can Go Wrong
#### Why can't my phone detect the X Card?
First, confirm NFC is enabled in your phone's settings. Then hold the X Card flat and still against the back of your phone — the NFC chip on both the card and phone need to be aligned. If detection still fails, move the card slowly around the back of your phone in small steps until it connects. To avoid this issue, check your phone's NFC chip location in its manual before connecting.
#### Why is my Card-PIN not working?
The Card-PIN is set during wallet creation using the arrows on the X Card Starter. If your PIN is not accepted, confirm you are entering the same sequence of digits in the same order. If you have forgotten your PIN, you will need to reset the X Card and recover using your seed phrase.
***
### How to Confirm It Worked
Once connected, the ELLIPAL App displays your wallet name, supported networks, and wallet address. If your wallet address appears under the correct network, setup is complete and your X Card is ready to use. Store your paper seed phrase backup in a secure offline location before making any transactions.
***
### FAQ
Why do I need to back up the seed phrase on ELLIPAL X Card?
Your seed phrase is the only way to recover your wallet if your X Card is lost, damaged, or reset. ELLIPAL does not store your keys — without the seed phrase, there is no way for anyone to recover your assets.
What is a Card-PIN on ELLIPAL X Card?
Your Card-PIN is a security code you set during wallet creation. It is required every time you connect your X Card to the ELLIPAL App or sign a transaction. Keep it separate from your seed phrase backup.
How do I set up a duplicate X Card?
During wallet creation (Step 5), tap **Yes** when prompted about a duplicate card. Insert a second blank X Card into the X Card Starter and follow the on-screen instructions. The duplicate card holds the same wallet and can be used as a backup if your primary card is lost.
What should I do if NFC connection keeps failing on ELLIPAL X Card?
Make sure NFC is enabled in your phone settings. Hold the X Card flat and still against the back of your phone, then move it slowly in small steps to find the NFC sweet spot. If the issue continues, see the full troubleshooting guide linked below.
***
### Related Guides
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/8FlQcLKMsFkfWPCeqGNd" %}
[How to Add Networks to Your ELLIPAL Titan 2.0 and X Card?](/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-add-networks-to-your-ellipal-titan-2.0-and-x-card)
{% endcontent-ref %}
{% content-ref url="/spaces/mEC6cK465Vpdm1PdRmFl/pages/YFkmBcxR3fCyzR6rxabU" %}
[How to Fix NFC Connection Issues with the ELLIPAL X Card?](/docs/troubleshooting-and-support)
{% endcontent-ref %}
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/lu80fcLd0V8cN9sQ2J1t" %}
[Service Features](/docs/features-and-advanced-usage/service-features/how-to-buy-crypto-with-ellipal)
{% endcontent-ref %}
# Recover an Existing Wallet
Learn how to recover a wallet on your ELLIPAL X Card using a seed phrase, connect it to the ELLIPAL App via NFC, and verify your wallet address—fully offline.
## How to Recover an Existing Wallet on ELLIPAL X Card
This guide walks you through recovering a wallet on your ELLIPAL X Card using your seed phrase — the 12 to 24 words you wrote down when the wallet was first created. The entire process happens offline; your private keys never leave the card.
***
### Before You Start
Make sure you have the following ready:
* ELLIPAL X Card (the card you want to recover onto)
* ELLIPAL X Card Starter, powered on
* ELLIPAL App installed on your iOS or Android phone
* NFC enabled on your phone
* Your seed phrase (12, 15, 18, 21, or 24 words), written down in the correct order
* A private space where no camera or other person can see your seed phrase
***
### Step 1: Recover your wallet on X Card
Your X Card uses your seed phrase to reconstruct your wallet entirely on the device — nothing is sent over a network.
1. Tap **Recover Wallet**
2. Use the up and down arrows on the left side to select your **Seed Phrase Option** (12, 15, 18, 21, or 24 words), then tap **OK**
3. Use the arrows to enter each word of your **seed phrase** in the exact original order, then tap **Next**
4. Select the correct words in the correct order to **confirm your seed phrase**, then tap **Next**
5. Use the arrows to set each digit of your **Card-PIN**, then tap **Next**
6. Wait while the X Card recovers your wallet — do not remove the card during this process
7. When the screen shows **Wallet Recovered**, tap **OK**
8. Choose whether you need a duplicate card:
* If you do not need one, tap **No**
* If you need a duplicate, tap **Yes**, insert another blank X Card, and follow the on-screen instructions
9. When the screen prompts you to remove the card, remove your X Card from the X Card Starter
> **Enter your seed phrase only on the ELLIPAL X Card Starter.** Never type it into any online device, app, or form. Anyone who has your seed phrase can access your assets.
***
### Step 2: Connect the recovered X Card to the ELLIPAL App
The app and your X Card communicate via NFC — hold your card near your phone's NFC area to complete the connection.
1. Open the ELLIPAL App and tap **Cold Wallet**
2. Tap **X Card**
3. Tap **Connect X Card**
4. Enter your **Card-PIN**, then tap **Submit**
5. Hold your X Card near your phone's NFC area
6. Wait for the connection to complete — your wallet name and address will appear in the app
{% hint style="info" %}
If NFC scanning fails, move the card slowly around the back of your phone until it detects. The NFC chip location varies by phone model.
{% endhint %}
***
### What Can Go Wrong
#### Why is my wallet address wrong or balance missing after recovery?
Both issues point to the same root cause: a mismatch in what you entered during recovery. Check three things in order. First, confirm every seed phrase word is in the exact original sequence. Second, confirm the seed phrase length (12, 15, 18, 21, or 24 words) matches what you originally selected. Third, if you used a passphrase, confirm it is enabled on the X Card Starter before recovery — go to **Options > Passphrase** on the X Card Starter to turn it on, then repeat Step 1. If you did not use a passphrase, this setting should remain off.
#### Why won't my phone detect the X Card after recovery?
Confirm NFC is enabled in your phone's settings. Hold the X Card flat and still against the back of your phone — the NFC chips on both need to be aligned. If detection still fails, move the card slowly in small steps around the back of your phone until it connects. To avoid this issue, check your phone's NFC chip location before connecting.
***
### How to Confirm It Worked
Once connected, open the ELLIPAL App and check the wallet address shown under your account. If it matches your original wallet address, recovery is complete and your X Card is ready to use. If the address does not match, your seed phrase was entered incorrectly or the passphrase setting is wrong — repeat Step 1 from the beginning.
***
### FAQ
Why is my balance not showing after recovering my ELLIPAL X Card wallet?
First confirm your wallet address matches the original. If the address is correct but balance is missing, the funds may still be syncing — wait a moment and refresh the app. If the address does not match, the seed phrase was entered incorrectly or the passphrase setting is wrong; repeat Step 1 from the beginning.
What should I do if I cannot recover my X Card wallet because I lost my seed phrase?
Without your seed phrase, there is no way to recover your wallet. ELLIPAL does not store your keys and has no way to retrieve them on your behalf. If you still have access to another device or card holding the same wallet, transfer your assets to a new wallet immediately and back up the new seed phrase securely.
Do I need a passphrase to recover my ELLIPAL X Card wallet?
Only if you used one when the wallet was originally created. Unlike a standard password, a passphrase on the X Card must be enabled on the ELLIPAL X Card Starter before recovery — go to **Options > Passphrase** on the X Card Starter to turn it on. Once enabled, you will be prompted to enter it during the recovery process. If you did not use a passphrase, leave this setting off — enabling it without the correct passphrase will produce a different wallet address.
What should I do if NFC connection fails after wallet recovery?
Make sure NFC is enabled in your phone settings. Hold the X Card flat against the back of your phone and move it slowly in small steps to find the NFC sweet spot. If the issue continues, see the full NFC troubleshooting guide linked below.
***
### Related Guides
{% content-ref url="/spaces/mEC6cK465Vpdm1PdRmFl/pages/YFkmBcxR3fCyzR6rxabU" %}
[How to Fix NFC Connection Issues with the ELLIPAL X Card?](/docs/troubleshooting-and-support)
{% endcontent-ref %}
# View Receiving Addresses
Learn how to view your receiving address on ELLIPAL X Card in the ELLIPAL App, switch BTC address types, and confirm the correct network before receiving crypto.
## How to View Receiving Addresses on ELLIPAL X Card
This guide shows you how to find your receiving address in the ELLIPAL App when using an X Card. Because the X Card has no display screen, all address viewing happens in the app — your address is derived from the private keys stored securely on the card.
***
### Before You Start
Make sure you have the following ready:
* ELLIPAL X Card, connected to the ELLIPAL App
* The coin or token you want to receive already added to your wallet
* The network confirmed with whoever is sending funds to you
***
### View your receiving address in the app
The ELLIPAL App displays your receiving address derived from the X Card — no screen on the card is needed.
1. Open the ELLIPAL App and tap **Receive**
2. Select the token you want to receive
3. Your receiving address and QR code appear on screen — share either one with the sender
> **Always select the correct network before sharing your address.** Sending assets to the wrong network may result in permanent loss. When in doubt, send a small test transaction first before transferring a large amount.
***
### Switch address type (BTC)
Some coins support multiple address formats. For example, BTC supports Native SegWit, Nested SegWit, Legacy, and Taproot. If the sender requires a specific format, switch before sharing.
1. On the receive screen, tap the address type icon in the top-right corner
2. Select the address type you need
3. The address updates immediately — share the new address or QR code
***
### What Can Go Wrong
#### Why doesn't my address match what the sender expects?
The sender may be using a different network or address type. Confirm which network they are sending from — for example, USDT exists on multiple networks (Ethereum, TRON, BNB Chain) and each has a different address. Select the matching network in the ELLIPAL App before sharing your address.
#### Why is my receiving address not showing in the app?
The token or network may not have been added to your wallet. In the ELLIPAL App, tap the **Manage Network** button in the top-right corner, search for the network you want to add, and tap it to enable it. The address will appear once the network is added.
***
### FAQ
How do I find my wallet address on ELLIPAL X Card?
Open the ELLIPAL App, tap **Receive**, and select the token you want to receive. Your receiving address and QR code appear immediately. Because the X Card has no screen, the app is the only place to view your address — it is derived directly from the private keys stored on the card.
How do I receive crypto on ELLIPAL X Card from an exchange?
Find your receiving address in the ELLIPAL App (Step 1), then paste or scan the address in the exchange's withdrawal screen. Select the same network on both sides. Send a small test amount first if it is your first transfer from that exchange.
Do I need to verify the receiving address on the X Card device?
The X Card has no display screen, so address verification happens in the ELLIPAL App. The address shown in the app is derived from the private keys stored on your X Card — as long as your X Card is the one connected to the app, the address is correct.
***
### Related Guides
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/Tlt0sP9r93EpdeXjFhQi" %}
[Common Receiving Issues and Solutions](/docs/features-and-advanced-usage/common-receiving-issues-and-solutions)
{% endcontent-ref %}
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/8FlQcLKMsFkfWPCeqGNd" %}
[How to Add Networks to Your ELLIPAL Titan 2.0 and X Card?](/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-add-networks-to-your-ellipal-titan-2.0-and-x-card)
{% endcontent-ref %}
# Send Crypto with X Card
Learn how to send cryptocurrency with ELLIPAL X Card using the ELLIPAL App and NFC signing — with transaction verification before broadcast.
## How to Send Crypto with ELLIPAL X Card
This guide walks you through sending crypto with your ELLIPAL X Card — from entering the recipient address to signing the transaction via NFC and broadcasting it to the network. Your private keys never leave the card at any point.
***
### Before You Start
Make sure you have the following ready:
* ELLIPAL X Card, connected to the ELLIPAL App
* Sufficient balance to cover the transfer amount and network fee
* The recipient address and, if sending to an exchange, the correct Memo or Tag
* Your Card-PIN
***
### How to Send Crypto with ELLIPAL X Card
The ELLIPAL App prepares the transaction and broadcasts it — signing happens on your X Card via NFC, with no internet connection involved at any point.
1. Open the ELLIPAL App and tap **Send**
2. Select the token you want to send
3. Enter the recipient address and amount, then tap **Submit**
4. Review the transaction details, then tap **I Understand**
5. Enter your **Card-PIN**, then tap **Submit**
6. Hold your X Card to the phone's NFC area to sign the transaction — keep the card still until signing is complete
7. Tap **Complete** — the transaction is broadcast to the blockchain
> **Verify the recipient address and amount before tapping I Understand.** Transactions are irreversible once broadcast to the blockchain. If anything looks wrong, go back and correct it before proceeding.
***
### What Can Go Wrong
#### Why is my transaction pending for a long time?
A pending transaction usually means network congestion or a low fee. Check the transaction status in the app or paste the transaction ID into a blockchain explorer for that network. If the fee was too low, you may need to wait — most networks process low-fee transactions eventually, though it can take hours. To avoid this, select a standard or higher fee setting when the network is busy.
#### Why is my transaction failing?
The most common causes are an incorrect network selection, insufficient balance to cover the network fee, or a missing Memo or Tag when sending to an exchange that requires one. Check each of these before retrying. To prevent failures, double-check the network and available balance before tapping Submit.
#### What should I do if I sent to the wrong address?
Blockchain transactions cannot be reversed. If you sent to the wrong address, contact the owner of that address directly if you know them. If the address belongs to an exchange, contact their support team immediately — recovery is not guaranteed but some exchanges can assist. To avoid this, always verify the full recipient address before tapping I Understand.
#### Why won't the X Card sign the transaction via NFC?
Make sure NFC is enabled in your phone's settings. Hold the X Card flat and still against the back of your phone — move it slowly in small steps if it does not detect immediately. Also confirm your Card-PIN was entered correctly before holding the card to the phone.
***
### FAQ
How do I sign a transaction with ELLIPAL X Card?
After reviewing the transaction details and tapping **I Understand**, enter your Card-PIN and hold your X Card to your phone's NFC area. The card signs the transaction offline and the app broadcasts it automatically once signing is complete.
Do I need to enter a Memo or Tag when sending crypto with ELLIPAL X Card?
Only when sending to an exchange or custodial platform that requires one. When sending to another personal wallet, no Memo or Tag is needed. If you are unsure, check the deposit instructions on the receiving platform before sending.
What is a Memo or Tag?
A Memo or destination Tag is an identifier used by some exchanges and custodial platforms to assign an incoming deposit to a specific user account. If the receiving platform requires one and you omit it, your funds may not be credited automatically — contact that platform's support team if this happens.
How do I send Bitcoin with ELLIPAL X Card?
Select BTC in the ELLIPAL App, tap **Send**, and follow the same steps as any other coin. Make sure the recipient address format matches the address type you have selected (Native SegWit, Nested SegWit, Legacy, or Taproot). Send a small test transaction first if you are sending to a new address.
***
### Related Guides
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/5qRmFznNvULVw9agl0e9" %}
[Common Sending Issues and Solutions](/docs/features-and-advanced-usage/common-sending-issues-and-solutions)
{% endcontent-ref %}
{% content-ref url="/spaces/mEC6cK465Vpdm1PdRmFl/pages/YFkmBcxR3fCyzR6rxabU" %}
[How to Fix NFC Connection Issues with the ELLIPAL X Card?](/docs/troubleshooting-and-support)
{% endcontent-ref %}
# Create a New Wallet
This guide shows you how to create a new wallet on your ELLIPAL Titan Mini and connect it to the ELLIPAL App.
### Before You Start
Before creating a new account, make sure that:
* Your Titan Mini is powered on
* You have installed the official ELLIPAL App on your phone
* You are ready to write down and store your seed phrase offline
***
### Part 1: Create a New Wallet on Titan Mini
Follow the steps below to create a new wallet:
1. Tap **Create account**
2. Set your **account name**
3. Set your **password**
4. Tap **Backup**
5. Confirm the reminder and tap **Back up now**
6. Write down your **seed phrase**, then tap **Next**
7. Tap the seed words in the correct order to **verify the seed phrase**
8. Select the networks you want to add, then tap **OK**
9. The QR code will be displayed on the screen
### Part 2: Connect Titan Mini to the ELLIPAL App
Follow the steps below to connect your Titan Mini to the app:
1. Tap **Cold Wallet** in the ELLIPAL App
2. Tap **Titan 2.0 / Mini**
3. Tap **Connect Titan**
4. Scan the QR code displayed on your Titan Mini
5. Wait until the connection is completed successfully
{% hint style="info" %}
### Notes
* Write down your seed phrase clearly and keep it in a safe offline place
* Never store your seed phrase on your phone, computer, or cloud storage
* Make sure the QR code is fully visible when scanning
* After connection, you can manage your assets directly in the app
{% endhint %}
***
### FAQ
Why do I need to back up the seed phrase?
The seed phrase is the only backup of your wallet. If your X Card is lost or reset, you need the seed phrase to recover your assets.
Is the wallet in the app different from the wallet on Titan Mini?
No. They work together as one wallet. The Titan Mini stores your private keys offline, and the app is used to view and manage your assets.
What should I do if the app cannot scan the QR code?
Make sure the QR code is clearly displayed on Titan Mini, increase screen brightness if needed, and try scanning again in a well-lit environment.
### Related Guides
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/2w35zT0s8ooMS9tztjeq" %}
[How to Verify Your Seed Phrase on ELLIPAL Titan 2.0?](/docs/features-and-advanced-usage/security-and-backup/how-to-verify-your-seed-phrase-on-ellipal-titan-2.0)
{% endcontent-ref %}
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/3fau59qUSfJ5k6MlnZI2" %}
[How to Activate HBAR Account on Titan?](/docs/features-and-advanced-usage/how-to-activate-hbar-account-on-titan)
{% endcontent-ref %}
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/8FlQcLKMsFkfWPCeqGNd" %}
[How to Add Networks to Your ELLIPAL Titan 2.0 and X Card?](/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-add-networks-to-your-ellipal-titan-2.0-and-x-card)
{% endcontent-ref %}
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/ETA5L4U9YZtM3YZqskVz" %}
[Sign function & QR Codes](/docs/features-and-advanced-usage/device-usage-and-maintenance/sign-function-and-qr-codes)
{% endcontent-ref %}
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/lu80fcLd0V8cN9sQ2J1t" %}
[Service Features](/docs/features-and-advanced-usage/service-features/how-to-buy-crypto-with-ellipal)
{% endcontent-ref %}
# Recover an Existing Wallet
This guide shows you how to recover an existing wallet on your ELLIPAL Titan Mini using a seed phrase and connect it to the ELLIPAL App.
### Before You Start
Before recovering your wallet, make sure that:
* your Titan Mini is powered on
* you have installed the official **ELLIPAL App** on your phone
* you have your **seed phrase and passphrase (if used)** ready
***
### Part 1: Recover an Existing Wallet on Titan Mini
Follow the steps below to recover your wallet:
1. Tap **Recover via Seed Phrase**
2. Select the number of seed words
3. Enter your seed phrase
4. Leave the **passphrase** blank if you did not use one before
5. Enter an account name
6. Set a password
7. Select the networks you want, then tap **OK**
8. Display the QR code to connect to the app
{% hint style="info" %}
**Note:** If the wallet you are recovering already exists on your ELLIPAL Titan, the device will display: "Address already existed in 'account name'. Do you want to overwrite?" If you are recovering the account to reset its password, tap **OK** to continue.
{% endhint %}
### Part 2: Connect Titan Mini to the ELLIPAL App
Follow the steps below to connect your Titan Mini:
1. Open the ELLIPAL App and tap **Cold Wallet**
2. Tap **Titan 2.0 / Mini**
3. Tap **Connect Titan**
4. Scan the QR code shown on your Titan Mini
5. Wait until the connection is completed
{% hint style="info" %}
### Notes
* Enter seed phrase in the exact correct order
* Only input your seed phrase on the Titan Mini (never online)
* If balance shows 0, check if a Passphrase was used
{% endhint %}
### FAQ
Do I need to enter the passphrase?
Only if you used one when creating the wallet. Otherwise, leave it blank.
Why is my balance not showing after recovery?
Please confirm whether the current wallet address matches your original wallet address. If the addresses do not match, it means this is not the same wallet account, so the balance will not appear.
Why does my recovered address not match my old wallet?
This usually happens because:
* The passphrase is missing or incorrect
* The seed phrase is incorrect
# View Receiving Addresses
This guide shows you how to view, verify, and switch receiving addresses in the ELLIPAL App when using Titan Mini. You can use the address or QR code to receive crypto.
### View Receiving Address in the App
Follow the steps below to view your receiving address in the ELLIPAL App:
1. Tap **Receive**
2. Select the token you want to receive
3. Check the receiving address and QR code
***
### Verify Receiving Address on Titan Mini
For better security, you can also verify the receiving address on your Titan Mini:
1. Select the network you want to receive
2. Tap **Receive**
3. Check the receiving address and QR code on Titan Mini
***
### Switch Wallet Address
Some coins support multiple address types. For example, **BTC** and **XRP** support address switching in the app.
Follow the steps below to switch wallet address:
1. Tap the **top-right address type icon**
2. Select the address type you want to use
3. The address will switch successfully
{% hint style="info" %}
### Notes
* Always make sure the **correct network** is selected before receiving funds
* Sending assets to the wrong network may result in **permanent loss**
* For coins with multiple address formats, make sure the **sending platform supports the selected address type**
* It is recommended to send a **small test transaction first** before making a large transfer
* For better security, verify the receiving address on your **Titan Mini** before sharing it
{% endhint %}
### Related Guides
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/Tlt0sP9r93EpdeXjFhQi" %}
[Common Receiving Issues and Solutions](/docs/features-and-advanced-usage/common-receiving-issues-and-solutions)
{% endcontent-ref %}
# Send Cryptocurrency
This guide shows you how to send cryptocurrency with ELLIPAL Titan Mini using the ELLIPAL App and QR Code Signing.
Follow the steps below to send cryptocurrency with ELLIPAL Titan Mini:
1. Tap **Send**
2. Select the token you want to send
3. Enter the **recipient address** and **amount**, then tap **Submit**
4. Review the transaction details, then tap **I Understand**
5. Use your **ELLIPAL Titan Mini** to scan the QR code and sign the transaction
6. Use the **ELLIPAL App** to scan the signed QR code from your Titan Mini
7. After the transaction is submitted, tap **Complete**
{% hint style="info" %}
### Notes
* Always verify the **recipient address** and **amount** on the cold wallet screen before confirming
* Transactions are **irreversible** once broadcast to the blockchain
* Make sure the selected **network** matches the recipient address
* Ensure you have enough balance to cover the **network fee**
* It is recommended to send a **small test transaction** first if you are sending to a new address
{% endhint %}
### FAQ
What happens if I enter the wrong address?
Transactions cannot be reversed once sent. Always double-check the address before confirming.
Why is my transaction pending?
This may be caused by network congestion or low network fees. You can check the transaction status in the App or on a blockchain explorer.
Do I need to enter a memo or tag when sending from an exchange to my wallet?
No. Personal wallets like ELLIPAL usually do not require a memo or tag.\
If the sending platform requires it, follow that platform’s instructions first. If you are not sure, send a small test transaction before sending a larger amount.
What is a memo or tag?
A memo or destination tag is an identifier used by some platforms, usually exchanges, to assign funds to a specific user account.
### Related Guides
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/5qRmFznNvULVw9agl0e9" %}
[Common Sending Issues and Solutions](/docs/features-and-advanced-usage/common-sending-issues-and-solutions)
{% endcontent-ref %}
# What are Seed Phrase, Passphrase, Password, and Card-PIN?
Seed Phrase, Passphrase, Password, and Card-PIN are common security terms in ELLIPAL wallets, but they have different meanings and uses.
### Seed Phrase
Your **seed phrase** is the most important part of your wallet.
> ⚠️ Whoever has your seed phrase can control your assets.\
> Never share your seed phrase with anyone.
A **Seed Phrase** is a group of words used to recover your wallet.
ELLIPAL wallets:
* generate seed phrases **offline** inside the hardware wallet
* follow the **BIP39 standard**
* support importing **12 / 15 / 18 / 21 / 24-word** seed phrases
The seed phrase length supported for wallet creation may vary depending on the device model.
Anyone who has your seed phrase can recover your wallet and access your funds, even without your device.
{% hint style="warning" %}
#### Notes
* Never store your seed phrase digitally
* Never take a photo or screenshot of it
* Never share it with anyone
{% endhint %}
#### Verify Seed Phrase
Newer versions of the ELLIPAL Titan support **Verify Seed Phrase**.
This feature helps you confirm that your backed-up seed phrase is correct.
Go to: **My Accounts → Select Account → Three-dot Menu → Verify Seed Phrase**
***
### Passphrase
A **passphrase** is an optional feature that adds another layer to your seed phrase.
It creates a **separate wallet** based on the same seed phrase.
#### Passphrase format
* **1–32 characters**
* can include **letters, numbers, and symbols**
* **case-sensitive**
{% hint style="info" %}
#### Notes
* A different passphrase creates a different wallet
* Using no passphrase and using a passphrase will lead to different wallets
* If you forget the passphrase, the wallet created with it cannot be recovered
This means your seed phrase alone is not enough to recover a passphrase wallet. You must also enter the correct passphrase.
{% endhint %}
***
### Device Password
The **Device Password** on an **ELLIPAL Titan device** is used to verify your identity when performing certain actions on the device.
#### Device Password format
* **8–32 characters**
* must include **letters and numbers**
* **case-sensitive**
{% hint style="info" %}
#### Notes
* This device password is used for device operation
* It does not change wallet ownership
* It is different from the seed phrase and passphrase
If you still have your seed phrase, you can recover the wallet even if you forget the device password.
{% endhint %}
***
### Card-PIN
The **Card-PIN** is used with the **ELLIPAL X Card**.
It is required when performing important actions such as:
* connecting the cold wallet to the ELLIPAL App
* signing transactions
#### Card-PIN format
* **6–16 digits**
{% hint style="info" %}
#### Notes
* The Card-PIN is used for X Card authorization
* It is different from the **App-PIN**
* The **App-PIN** only locks the mobile app interface
In simple terms:
* **App-PIN** = unlocks the app
* **Card-PIN** = authorizes actions with the X Card
{% endhint %}
***
### What is the difference between them?
These terms do not serve the same purpose.
#### Related to wallet ownership
* **Seed Phrase**
* **Passphrase** (if enabled)
These are related to wallet recovery and asset access.
#### Related to device or card actions
* **Device Password (Titan)**
* **Card-PIN**
These are mainly used to verify actions on the device or card.
> ⚠️ In most cases, the **Seed Phrase** is the most important item because it controls wallet recovery.\
> If a passphrase is enabled, the correct passphrase is also required to access that wallet.
***
{% hint style="success" %}
### Summary
* Back up your seed phrase and store it in a safe offline place
* Do not confuse the **seed phrase**, **passphrase**, **device password**, and **Card-PIN**
* Use a passphrase only if you fully understand how it works
* Never enter your seed phrase into a phone, computer, or unknown website
{% endhint %}
***
### FAQ
Can I change my seed phrase?
No.\
If you want a different seed phrase, you need to create a new wallet and transfer your assets.
Can I change my passphrase?
You can use a different passphrase to create a different wallet.\
However, assets stored under the original passphrase will remain linked to that original passphrase.
What happens if I forget my passphrase?
The wallet created with that passphrase cannot be recovered.
What happens if I forget my device password or Card-PIN?
You may need to reset the device or card, then recover your wallet using your seed phrase.
# How to Verify Your Seed Phrase on ELLIPAL Titan 2.0?
Learn how to verify your seed phrase on ELLIPAL Titan 2.0 to confirm your backup is correct — without changing your wallet or exposing your keys.
This guide shows you how to use the Verify Seed Phrase feature on your ELLIPAL Titan 2.0 to confirm that your written backup matches the wallet on your device. The check happens entirely on the device — nothing is sent online.
***
### Before You Start
* ELLIPAL Titan 2.0, powered on and unlocked
* Your physical seed phrase backup (the paper or card you wrote on during setup)
* 5 minutes in a private space where no one can see your screen
***
### How to Verify Your Seed Phrase
1. Tap your **account name** at the top of the home screen to open the account list
2. Tap the **three-dot menu** (⋯) next to the account you want to verify to open its settings
3. Tap **Verify Seed Phrase**
4. Enter each word of your seed phrase in the correct order, then tap **Verify**
5. The device displays **Verification successful** — tap **Close** to finish
If verification fails, check the word order and spelling on your backup card, then try again. Do not reset your device until you have confirmed the correct seed phrase.
> **Important:** Only enter your seed phrase directly on your Titan 2.0. Never type it into the ELLIPAL App, any website, or any other device. This feature does not change or reset your wallet.
***
### How to Confirm It Worked
After tapping Verify, the Titan 2.0 displays a green checkmark and the message **Verification successful**. This confirms your written backup is accurate and matches your wallet. Store your backup card in a secure offline location — you will need it if your device is ever lost or reset.
***
### FAQ
What is Verify Seed Phrase used for?
Verify Seed Phrase confirms that the words you wrote down during setup match the wallet stored on your Titan 2.0. Use it any time you want to make sure your backup is accurate — especially before storing the backup card long-term.
Does verifying my seed phrase change or reset my wallet?
No. The feature only checks whether the seed phrase you enter matches the wallet on the device. Nothing is created, changed, or deleted.
What should I do if the seed phrase verification fails?
Check each word carefully — word order and spelling both matter. If one word looks right but verification still fails, compare your backup against the BIP39 word list to catch any handwriting errors. Do not reset your device until you have confirmed the correct seed phrase.
Can I verify my seed phrase using the ELLIPAL App?
No. Your seed phrase is stored offline on your Titan 2.0 and never leaves the device. The ELLIPAL App has no field to enter a seed phrase, and verification can only be performed on the device itself. Never enter your seed phrase on any phone, computer, website, or app — doing so puts your entire wallet at risk.
Can I verify my Passphrase?
No. Passphrase verification isn't currently supported. Only your Seed Phrase can be verified on the device.
# How to Enable Passphrase on ELLIPAL Titan and X Card?
This guide shows you how to enable Passphrase on your ELLIPAL device. Passphrase adds an extra layer of security to your wallet. After enabling it, you must enter both your seed phrase and passphrase
This guide walks you through enabling the passphrase feature on your ELLIPAL device. A passphrase works alongside your seed phrase to generate a separate wallet. If you lose the passphrase, access to that wallet cannot be recovered, so read through this guide before enabling it.
***
### Before You Start
#### What is a passphrase?
A passphrase is an additional security layer on top of your seed phrase. When you create a new account with passphrase enabled, the device combines your seed phrase and passphrase to generate a completely separate wallet.
* **Standard wallet** → seed phrase only
* **Wallet with passphrase** → seed phrase + passphrase
**Format:** 1–32 characters (letters, numbers, or symbols; case-sensitive)
Every different passphrase generates a completely different wallet. A single character difference — including capitalisation — creates an entirely separate set of addresses. ELLIPAL does not store your passphrase anywhere on the device; if it is lost, access to that wallet cannot be recovered.
***
### How to Enable Passphrase
{% tabs %}
{% tab title="Titan 2.0" %}
1. Open **Settings** on your Titan 2.0
2. Tap **Passphrase**
3. Read the on-screen warning, then tap **Open**
4. When the toggle shows **Passphrase ON**, the feature is enabled
{% endtab %}
{% tab title="X Card" %}
1. Press **↓** (left button) to select **Options**, then press **▢** (right button) to confirm
2. Select **Passphrase**, then press **▢** to open
3. Press **▢** to advance through the reminder pages
4. Select **Yes**, then press **▢** to confirm
5. When the screen shows **Passphrase ON**, the feature is enabled
{% endtab %}
{% endtabs %}
***
### How to Confirm It Worked
After completing the steps above, the device displays **Passphrase ON**. The feature is now active — when you create a new account, the device will ask you to enter a passphrase, which it uses together with your seed phrase to generate that wallet. Accounts you already have are not affected by this toggle. Make a note of the passphrase you plan to use and store it somewhere safe and offline.
***
### What Can Go Wrong
#### Why is my balance zero after entering my passphrase?
If your balance shows zero after recovery, the most common cause is an incorrect passphrase. The passphrase is case-sensitive — **"Ellipal"** and **"ellipal"** produce different wallets. Check the exact capitalisation, spacing, and symbols you used when first setting it up.
#### Passphrase shows OFF after a firmware update — did I lose my wallet?
No. After a firmware update, the passphrase toggle resets to OFF by default. Existing accounts created with a passphrase are not affected. Turn the toggle back ON to re-enable the feature for any new accounts you create.
***
### FAQ
What is a passphrase and how is it different from a seed phrase?
Your seed phrase (12 or 24 words) is the master backup for your wallet. A passphrase is an additional word or phrase — up to 32 characters — that you choose yourself. Together, the seed phrase and passphrase generate a completely separate wallet. Without both, that wallet cannot be accessed.
I forgot my passphrase. Can I reset or recover it?
No. The passphrase cannot be reset or recovered. If you no longer have access to it and still have access to your device, transfer your assets from the affected wallet to a new wallet immediately using a passphrase you can securely store.
Do I need a passphrase to keep my wallet secure?
Not necessarily. Your seed phrase alone is already a strong form of protection for most users. A passphrase adds an extra layer useful for advanced security setups, but it also adds complexity and risk if mismanaged. Only enable it if you are confident you can store it safely.
***
### Related Guides
{% content-ref url="/spaces/mEC6cK465Vpdm1PdRmFl/pages/vabaov83FFkK8OomrI08" %}
[Broken mention](broken://spaces/mEC6cK465Vpdm1PdRmFl/pages/vabaov83FFkK8OomrI08)
{% endcontent-ref %}
# How to Set a Secondary Wallet on ELLIPAL Titan 2.0?
Learn how to set a secondary wallet on ELLIPAL Titan 2.0 using an alternate screen lock pattern. Selected accounts stay visible; others stay hidden. Your keys and assets are never affected.
This guide shows you how to set up a secondary wallet on your ELLIPAL Titan 2.0 using an alternate screen lock pattern. When someone unlocks the device with the alternate pattern, they only see the accounts you selected — your other accounts stay hidden. No new seed phrase is created.
***
### How to Set a Secondary Wallet
1. Tap **Settings**
2. Tap **Screenlock**
3. Tap **Pattern setting**
4. Turn on **Pattern** and set your main unlock pattern
5. Tap **Add alternate pattern** and set your alternate pattern
6. Select the accounts to show when the alternate pattern is used, then tap **Save**
7. When the screen displays **Pattern set successfully**, your secondary wallet is ready
***
### How to Confirm It Worked
Lock your Titan 2.0 and unlock it using the alternate pattern. Only the accounts you selected should appear. Unlock again with your main pattern to confirm your full account list is still intact.
***
### FAQ
Does the secondary wallet create a new wallet or seed phrase?
No. The secondary wallet does not create a new wallet or a new seed phrase. It only controls which accounts are visible when the device is unlocked with the alternate pattern. Your existing accounts, addresses, and assets are not changed.
Will setting a secondary wallet affect my assets?
No. Setting a secondary wallet does not affect your assets, wallet addresses, or transaction history in any way.
What is the difference between the main pattern and the alternate pattern?
The main pattern unlocks your full wallet view with all accounts visible. The alternate pattern unlocks the secondary wallet view, where only the accounts you selected during setup are shown.
Can I change which accounts appear in the secondary wallet?
Yes. Go to **Settings → Screenlock → Pattern setting → Add alternate pattern → Select account(s) you want to unlock**, update your account selection, then tap **Save**.
# Common Crypto Scams Targeting Hardware Wallet Users
Learn how to identify and avoid common crypto scams targeting ELLIPAL users, including fake support, phishing emails, fake apps, and seed phrase scams.
ELLIPAL is a self-custody cold wallet — only you control your wallet, seed phrase, and private keys. ELLIPAL cannot access, freeze, cancel, or reverse blockchain transactions. The most common scams targeting ELLIPAL users all share one goal: tricking you into sharing your seed phrase, private key, PIN, or passphrase. Once shared, your funds cannot be recovered.
***
### Common Scams Targeting ELLIPAL Users
#### Fake Customer Support Scams
{% columns %}
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{% endcolumns %}
**How It Works:**\
Scammers pretend to be ELLIPAL support staff on Telegram, Discord, X, Facebook, email, or other platforms. They may claim your wallet has a problem and ask for your seed phrase, private key, PIN, or Passphrase.
**How to Stay Safe:**\
ELLIPAL will never ask for your seed phrase, private key, PIN, or Passphrase. Do not share them with anyone.
***
#### Fake ELLIPAL Phishing Email Scams
{% columns %}
{% column width="58.333333333333336%" %}
{% endcolumn %}
{% column width="41.666666666666664%" %}
{% endcolumn %}
{% endcolumns %}
**How It Works:**\
Scammers may send emails pretending to be ELLIPAL. Some emails use fake or misspelled domains. More advanced emails may look like they come from a real ELLIPAL domain, but are sent through a third-party email platform.
These emails may ask you to verify, sync, secure, restore, or upgrade your wallet. They may include fake links, buttons, attachments, or QR codes.
**How to Stay Safe:**\
Do not trust an email only because it looks like it comes from ELLIPAL. Check the real sender address, domain, reply-to address, and links carefully.
Do not click suspicious links, download attachments, or scan QR codes from emails. ELLIPAL will never ask for your seed phrase, private key, PIN, or Passphrase by email.
***
#### Fake ELLIPAL App Scams
{% columns %}
{% column width="33.33333333333333%" %}
{% endcolumn %}
{% column width="33.33333333333333%" %}
{% endcolumn %}
{% column width="33.33333333333333%" %}
{% endcolumn %}
{% endcolumns %}
**How It Works:**\
Scammers create fake ELLIPAL apps or APK files and share them through search ads, social media, or unofficial websites. These fake apps may ask users to enter their seed phrase.
**How to Stay Safe:**\
Only download the ELLIPAL App from the official ELLIPAL website, Apple App Store, or Google Play Store. Do not install apps from unknown links or third-party APK websites.
***
#### Fake Website / Phishing Website Scams
{% columns %}
{% column %}
{% endcolumn %}
{% column %}
{% endcolumn %}
{% column %}
{% endcolumn %}
{% endcolumns %}
**How It Works:**\
Scammers create websites that look like the official ELLIPAL website. These sites may ask users to “verify,” “sync,” “restore,” “secure,” or “fix” their wallet.
Fake website domains may look related to ELLIPAL, but they are not official. They may include extra words such as “resolver,” “fix,” “dapps,” “desktop,” “support,” “secure,” “sync,” or “restore.”
The only official ELLIPAL website is:
```
https://www.ellipal.com/
```
**How to Stay Safe:**\
Always check the website domain carefully before clicking links, downloading apps, or following any wallet instructions.
Do not trust websites just because the domain contains “ELLIPAL.” Scammers may add ELLIPAL-related words to make fake websites look official.
Never enter your seed phrase, private key, PIN, or Passphrase into any website. Any website asking for this information is a scam.
***
#### Seed Phrase Verification Scams
{% columns %}
{% column width="66.66666666666666%" %}
{% endcolumn %}
{% column width="33.33333333333334%" %}
{% endcolumn %}
{% endcolumns %}
**How It Works:**\
Scammers claim your wallet is at risk, your account is frozen, or your device needs verification. They then ask you to provide your seed phrase.
**How to Stay Safe:**\
Your seed phrase is the key to your assets. Anyone who has it can move your funds. Never type it into any website, app, form, or chat.
***
#### Fake Airdrop / NFT / Reward Scams
{% columns %}
{% column %}
{% endcolumn %}
{% column width="33.33333333333333%" %}
{% endcolumn %}
{% column width="33.33333333333333%" %}
{% endcolumn %}
{% endcolumns %}
**How It Works:**\
Scammers send links claiming that you can receive free tokens, NFTs, rewards, or special ELLIPAL benefits. These links may ask you to connect your wallet or sign a transaction.
**How to Stay Safe:**\
Do not connect your wallet to unknown websites. Do not sign transactions you do not fully understand.
***
#### Malicious dApp / Wallet Drainer Scams
{% columns %}
{% column width="50%" %}
{% endcolumn %}
{% column width="50%" %}
{% endcolumn %}
{% endcolumns %}
**How It Works:**\
Fake websites may look like real DeFi platforms, staking websites, swap services, or airdrop pages. Once users connect their wallet or approve a transaction, the scammer may gain permission to move assets.
**How to Stay Safe:**\
Be careful with token approvals. Avoid unknown dApps and suspicious links. Do not approve transactions unless you fully understand them.
***
#### Zero Transfer Attack / Address Poisoning / Dusting Attack
**How It Works:**\
Scammers send a zero-value transaction or a very small amount of crypto to your wallet. This may make a scam address appear in your transaction history. The scam address may look similar to one of your real addresses. If you copy the wrong address, you may send funds to the scammer.
**How to Stay Safe:**\
Do not copy addresses from transaction history without checking them. Titan users should verify the full receiving address on the device screen before signing. X Card users should review the transaction details in the ELLIPAL App before tapping your X Card.
Do not interact with unknown small tokens, suspicious NFTs, or strange transactions. Do not visit websites shown in token names, NFT descriptions, or transaction notes.
To better manage these transactions visually in the ELLIPAL App, you can use the **Hide small amount** feature. This helps hide dust-like deposits from your view.
***
#### Fake Investment / High-Yield Scams
**How It Works:**\
Scammers promise guaranteed profits, daily income, mining rewards, trading bots, or “risk-free” investment opportunities. They may ask users to send crypto to a platform or wallet controlled by the scammer.
**How to Stay Safe:**\
Be careful with anyone promising guaranteed returns. ELLIPAL protects your private keys, but it cannot recover funds that you willingly send to a scam address.
***
#### QR Code Wallet Creation Scam
**How It Works:**\
Scammers may pretend to be an exchange, customer support, or a wallet service provider. They may ask users to install the ELLIPAL App and scan QR codes they provide to “create,” “connect,” “activate,” or “receive funds.”
In reality, these QR codes may import wallets that were already created by the scammer. This means the scammer may already have the seed phrase or private keys for those wallets.
If the user transfers funds to the wallet address shown after scanning the QR code, the funds are sent to a wallet controlled by the scammer. The user may see the wallet in the app, but they do not truly control it.
**How to Stay Safe:**\
Never scan QR codes from another person to create or import a wallet.
A real ELLIPAL wallet must be created directly by you on your own ELLIPAL hardware wallet. You should only recover a wallet using your own seed phrase.
ELLIPAL will never ask you to scan QR codes from another person, exchange, or support agent to create, import, activate, or receive funds.
If someone asks you to scan their QR code and then transfer crypto to the wallet address shown in the app, it is a scam.
***
### What to Do If You Encounter a Scam
1. Stop communicating with the scammer immediately.
2. Do not scan any more QR codes or click any links.
3. Do not enter your seed phrase, private key, PIN, or Passphrase anywhere.
4. Save all evidence, including:
* Transaction ID
* Wallet address
* Screenshots
* QR code image
* Website link
* Email address
* Chat history
5. Report the case to your local police or cybercrime department.
6. If your seed phrase, private key, or Passphrase was exposed, create a new wallet immediately and transfer any remaining assets to the new wallet.
***
### FAQ
Can ELLIPAL recover my stolen funds?
No. ELLIPAL cannot recover stolen funds.
Blockchain transactions are irreversible once confirmed. Since ELLIPAL is a self-custody wallet, ELLIPAL does not have access to your wallet, private keys, or seed phrase. This means ELLIPAL cannot move, freeze, cancel, or reverse any transaction.
If your funds were sent to a scammer, please report the case to your local police or cybercrime department and provide the transaction ID.
Can ELLIPAL freeze the scammer’s wallet?
No. ELLIPAL cannot freeze any wallet address.
Blockchain addresses are controlled by private keys. ELLIPAL does not control user wallets, third-party wallets, or scammer wallets.
Can ELLIPAL cancel or reverse a transaction?
No. Once a transaction is confirmed on the blockchain, it cannot be canceled or reversed.
Before signing any transaction, Titan users should check the receiving address, amount, network, and transaction details carefully on the device screen. X Card users should review the transaction details in the ELLIPAL App before tapping your X Card.
Can ELLIPAL track the scammer?
ELLIPAL cannot directly identify the owner of a blockchain address.
However, blockchain transactions are public. You can save the transaction ID and wallet address, then provide them to local police, cybercrime authorities, or the exchange involved if the funds were sent to an exchange address.
What should I do if I shared my seed phrase?
If you shared your seed phrase, private key, or Passphrase, your wallet is no longer safe.
You should:
1. Create a new wallet on your own ELLIPAL hardware wallet.
2. Back up the new seed phrase securely.
3. Transfer any remaining assets from the old wallet to the new wallet as soon as possible.
4. Stop using the exposed wallet permanently.
Do not reuse a leaked seed phrase.
What is the most important safety rule?
Never share your seed phrase, private key, PIN, or Passphrase with anyone.
Never enter them into any website, app, online form, social media message, or customer support chat.
# How to Add Networks to Your ELLIPAL Titan 2.0 and X Card?
Learn how to add networks and coins to your ELLIPAL Titan 2.0 or X Card and sync them to the ELLIPAL App. Supports all major blockchains including Bitcoin, Ethereum, and more.
This guide shows you how to add blockchain networks to your ELLIPAL device and sync them to the ELLIPAL App. The process differs slightly between Titan 2.0 and X Card — choose your device below.
***
### How to Add Networks
{% tabs %}
{% tab title="Titan 2.0" %}
On Titan 2.0, adding a network requires a QR code sync with the ELLIPAL App to take effect.
1. On your Titan 2.0, tap **Add Networks**
2. Enable the network you want to add
3. Enter your device password and tap **Confirm** — the network is added on the device
4. Tap **Connect to App**
5. The connection QR code appears on the Titan 2.0 screen
6. Open the **ELLIPAL App** and tap **Scan**
7. Scan the QR code shown on the device
8. The network is now added and visible in the app
{% endtab %}
{% tab title="X Card" %}
On X Card, networks are managed entirely in the ELLIPAL App and update immediately — no sync required.
1. Open the **ELLIPAL App**
2. Tap the **Manage Network** icon in the top right corner
3. Find the network you want to add
4. Tap the **+** icon to enable it — the network is added immediately
{% endtab %}
{% endtabs %}
***
### What Can Go Wrong
#### What if the network I want is not available?
First, check whether the network is supported on [ELLIPAL's coin list](https://www.ellipal.com/pages/coin-list). If it is listed but not showing on your device, update your firmware and ELLIPAL App to the latest version, then check again.
***
### How to Confirm It Worked
After completing the steps above, the network you added should appear in your account view in the ELLIPAL App. Always verify the network name matches your intended destination before signing any transaction.
***
### FAQ
How do I add networks to my ELLIPAL Titan 2.0?
On your Titan 2.0, tap **Add Networks**, enable the network, enter your device password to confirm, then tap **Connect to App** and scan the QR code with the ELLIPAL App. The network will appear in the app once the scan is complete.
Do I need to reconnect my X Card after adding a network?
No. On X Card, networks are managed in the ELLIPAL App directly. Tap the **Manage Network** icon, find the network, and tap **+** to enable it. No QR code sync is needed.
Do I need to re-sync with the app every time I add a network on Titan 2.0?
Yes. On Titan 2.0, every time you add or change networks on the device, you need to tap **Connect to App** and scan the QR code to sync the changes to the ELLIPAL App.
***
### Related Guides
{% content-ref url="/pages/xivxPSZOHphahzCCMC64" %}
[Token & Network Basics](/docs/features-and-advanced-usage/token-and-network-basics)
{% endcontent-ref %}
{% content-ref url="/pages/hpRnwWwrFAr1GOkFwOU9" %}
[How to Manage Networks and Privacy Settings in the ELLIPAL App?](/docs/features-and-advanced-usage/how-to-manage-networks-and-privacy-settings-in-the-ellipal-app)
{% endcontent-ref %}
# How to Add or Remove Tokens in the ELLIPAL App?
Learn how to add and remove tokens in the ELLIPAL App. Tokens are managed in the app by network — add by name or contract address, remove anytime without affecting your assets.
Tokens in ELLIPAL are managed in the ELLIPAL App, not on the device. You can add any supported token by searching its name, or add a custom token using its contract address. Removing a token only hides it from your view — your assets on the blockchain are not affected.
***
### How to Add Tokens
{% tabs %}
{% tab title="Add by Contract Address" %}
1. Tap a **network**
2. Tap the **+** icon
3. Tap **Add Unlisted Token**
4. Paste the **contract address**, then tap **Submit** — the token appears in your wallet view if the address is valid
{% endtab %}
{% tab title="Add by Name" %}
1. Tap a **network** (e.g., ETH)
2. Tap the **+** icon in the top right corner
3. Search for the token by name
4. Tap the **+** button next to the token — it is added to your wallet view immediately
{% endtab %}
{% endtabs %}
***
### How to Remove Tokens
1. Tap a **network**
2. Tap the **+** icon
3. Tap the **–** button next to the token you want to remove
> Removing a token only hides it from your wallet view. Your assets always remain on the blockchain and are not affected.
***
### FAQ
Why are there multiple tokens with the same name?
Anyone can create a token on a blockchain using any name. Always verify the token by checking its official contract address against the project's official website before adding it.
Why is my balance 0 after adding a token?
The most common causes are an incorrect contract address or the wrong network selected. Check that the contract address matches the official one and that the network matches where your tokens are held.
Does removing a token affect my assets?
No. Removing a token only hides it from your wallet view in the ELLIPAL App. Your assets remain on the blockchain and are not changed.
Why does adding an XRP token require a transaction?
Adding certain tokens on the XRP network requires creating a Trustline — a small on-chain transaction that incurs a network fee. This is a requirement of the XRP network, not specific to ELLIPAL.
Can I add tokens on the device itself?
No. Token management is done in the ELLIPAL App only. The device handles transaction signing; the app handles which tokens and networks are displayed.
***
### Related Guides
{% content-ref url="/pages/xivxPSZOHphahzCCMC64" %}
[Token & Network Basics](/docs/features-and-advanced-usage/token-and-network-basics)
{% endcontent-ref %}
# How to Change Your Account Name on ELLIPAL Titan 2.0 and X Card?
Learn how to change your account name on ELLIPAL Titan 2.0 and X Card. Renaming an account is a display change only — your assets, wallet address, and seed phrase are never affected.
An account name is a custom label for your wallet — it helps you identify and manage multiple accounts. Changing it does not affect your assets, wallet address, or transaction history, and is not required for wallet recovery.
***
### Before You Start
#### What is an account name?
An account name is a display label you assign to a wallet. It helps you:
* Identify different accounts at a glance
* Manage multiple wallets more easily
* Separate personal, trading, or long-term holding accounts
The account name has no effect on your assets, wallet address, private key, or seed phrase. It is not needed to recover your wallet.
***
### How to Change Your Account Name
{% tabs %}
{% tab title="Titan 2.0" %}
On Titan 2.0, after renaming the account on the device, you need to reconnect to the ELLIPAL App for the new name to appear.
1. Tap the **account name** at the top of the home screen to open the account list
2. Tap the **three-dot menu** (⋯) next to the account you want to rename
3. Tap **Account name**, enter the new name, then tap **Save**
4. On the Titan 2.0 home screen, tap the **Connect to App** icon in the top right corner — the QR code appears on the device screen
5. Open the **ELLIPAL App**, tap **Scan**, and scan the QR code — the new account name appears in the app
{% endtab %}
{% tab title="X Card" %}
On X Card, account names are managed directly in the ELLIPAL App — no sync required.
1. In the **ELLIPAL App**, tap the **wallet icon** in the top-left corner to open My Account
2. Select the X Card account you want to rename, then tap the **gear icon**
3. Tap **Account name**
4. Enter the new name, then tap **Submit** — the account name updates immediately
{% endtab %}
{% endtabs %}
***
### How to Confirm It Worked
After completing the steps above, the new account name appears in the account list in the ELLIPAL App. If you are using Titan 2.0 and the old name still shows, make sure you have scanned the Connect to App QR code after saving the new name on the device.
***
### FAQ
Will changing my account name affect my assets or wallet address?
No. The account name is a display label only. Changing it does not affect your assets, wallet address, private key, or seed phrase in any way.
Do I need the account name to recover my wallet?
No. Wallet recovery only requires your seed phrase. If you used a passphrase, you will also need the correct passphrase. The account name is not required.
Why does the old account name still show in the app after I renamed it on my Titan 2.0?
On Titan 2.0, you need to reconnect the device to the ELLIPAL App after changing the account name. On the device home screen, tap the Connect to App icon in the top right corner, then scan the QR code with the ELLIPAL App to sync the updated name.
Can I give two accounts the same name?
No. Each account must have a unique name. The device will not allow you to save a name that is already used by another account.
# How to Delete an Account on ELLIPAL Titan 2.0?
Learn how to delete an account on ELLIPAL Titan 2.0. Deleting an account removes it from the device only — your assets stay on the blockchain and can be recovered with your seed phrase.
This guide shows you how to delete an account on your ELLIPAL Titan 2.0. Deleting an account removes it from the device — it does not delete your assets from the blockchain. You can restore the account at any time using your seed phrase.
> **Before you proceed:** Make sure your seed phrase is securely backed up offline. If you delete an account without a backup, access to that wallet cannot be recovered.
***
### How to Delete an Account
1. Tap the **account name** at the top of the home screen to open the Account List
2. Tap the **three-dot menu** (⋯) next to the account you want to delete to open Account Settings
3. Tap **Delete Account**
4. Read the on-screen warning, then tap **OK**
5. Enter your device password and tap **Confirm**
6. The account is deleted from the device
***
### How to Confirm It Worked
After deletion, the account no longer appears in the Account List on your Titan 2.0. Note that deleting an account on the device does not remove it from the ELLIPAL App — if needed, delete it manually in the app as well. Other accounts on your device are not affected.
***
### FAQ
Does deleting an account remove my assets from the blockchain?
No. Your assets remain on the blockchain. Deleting an account only removes it from the device. You can restore the account and access your assets at any time using your seed phrase.
Can I recover a deleted account?
Yes. You can recover a deleted account at any time by importing your seed phrase on your Titan 2.0 or any compatible wallet. Your assets will be accessible once the account is restored.
What happens if I delete an account without a seed phrase backup?
If you do not have a backup of your seed phrase, the account cannot be recovered and access to the assets in that wallet will be permanently lost. Always confirm your seed phrase backup is secure before deleting any account.
Will deleting an account on the Titan 2.0 also remove it from the ELLIPAL App?
No. Deleting an account on the device does not automatically remove it from the ELLIPAL App. You need to delete it manually in the app if you want it removed there as well.
Will deleting one account affect my other accounts?
No. Each account is independent. Deleting one account does not affect any other accounts on your device.
***
### Related Guides
{% content-ref url="/spaces/gvuKn3cqyEbasFpMIrmp/pages/W92qH5U2tkiXIiWbq1WY" %}
[Recover an Existing Wallet](/titan-2.0/recover-an-existing-wallet)
{% endcontent-ref %}
# How to Delete an Account in the ELLIPAL App?
This guide shows how to remove an account from the ELLIPAL App.
This guide shows you how to remove an account from the ELLIPAL App. Deleting an account only removes it from the app — your assets remain on the blockchain and your wallet on the device is not affected. You can re-add the account at any time.
***
### How to Delete an Account
1. Tap the **wallet icon** in the top left corner to open **My Accounts**
2. Tap the **gear icon** (⚙️) on the account you want to remove
3. Tap **Delete account** at the bottom
4. Tap **Confirm** on the pop-up — the account is removed from the app
> Deleting an account from the app does not affect your assets or your wallet on the device. Your funds remain on the blockchain.
***
### How to Confirm It Worked
After deletion, the account no longer appears in the My Accounts list in the ELLIPAL App. Your Titan 2.0 or X Card is not affected — the wallet and its keys remain on the device.
***
### FAQ
Does deleting an account in the app affect my assets?
No. Deleting an account from the ELLIPAL App only removes it from the app interface. Your assets remain on the blockchain and your wallet on the device is not changed.
Can I re-add the account after deleting it?
Yes. To re-add the account, reconnect your device to the ELLIPAL App:
* **Titan 2.0:** In the ELLIPAL App, tap **Cold Wallet** → **Titan 2.0/Mini** → **Connect Titan**, then scan the QR code shown on your Titan 2.0
* **X Card:** In the ELLIPAL App, tap **Cold Wallet** → **X Card** → **Connect X Card**, enter your Card-PIN, then hold the X Card near your phone's NFC area
Will deleting an account in the app also delete it from my device?
No. Deleting an account in the ELLIPAL App only removes it from the app. The account and its keys remain on your Titan 2.0 or X Card. If you also want to remove it from the device, you need to delete it separately on the device.
# How to Update the Firmware on ELLIPAL Titan?
How to update firmware on ELLIPAL Titan series hardware wallets using a microSD card. Covers Titan 2.0, Titan, and Titan Mini, from version check to installation in under 10 minutes.
### Firmware Version & Download
Already know your model and just need the file? Grab it directly below. If you're not sure which model you have, confirm it in Step 1 first.
| Model | Latest version | What's new | Download |
| ------------ | -------------- | --------------------- | ------------------------------------------------------------------------------------------------------------ |
| Titan 2.0 | V4.14.0 | Minor UX improvements | [Download Titan 2.0 firmware V4.14.0](https://download.ellipal.com/coldwallet/Ellipal_titanplus_v4.14.0.zip) |
| Titan (EC02) | V4.14.0 | Minor UX improvements | [Download Titan firmware V4.14.0](https://download.ellipal.com/coldwallet/Ellipal_ec02_v4.14.0.zip) |
| Titan Mini | V4.14.0 | Minor UX improvements | [Download Titan Mini firmware V4.14.0](https://download.ellipal.com/coldwallet/Ellipal_mini_v4.14.0.zip) |
{% hint style="info" %}
Firmware versions are updated as ELLIPAL releases new builds. If the version above doesn't match what's shown in **Settings → About** on your device, check back here before downloading — files are not interchangeable between models.
{% endhint %}
***
### Before You Start
* ELLIPAL Titan series device (Titan 2.0, Titan, or Titan Mini)
* microSD card (8 GB, 16 GB, or 32 GB) — use the card included in the box, or any card formatted to FAT32
* A card reader and a computer
* The ELLIPAL charging dock adapter
***
### Step 1: Confirm your device model and current firmware version
The firmware file is different for each Titan model. Check your version first to confirm which file to download and whether an update is available. On your device, go to **Settings → About** — the version string at the top tells you which model you have.
1. On the home screen, tap the **gear icon (⚙)** in the top-left corner
2. Tap **About**
3. Check the version string at the top and match it to your device:
| Version starts with | Your device |
| ------------------- | ----------- |
| `Titan2.0` | Titan 2.0 |
| `EC02` | Titan |
| `MINI` | Titan Mini |
> Already confirmed your model? Jump to **Firmware Version & Download** above to grab the file.
***
### Step 2: Download the firmware file to your microSD card
Each Titan model has its own firmware file. Download the ZIP file directly to your microSD card — **do not unzip it and do not rename it**. The device reads the ZIP file directly during installation.
1. Insert your microSD card into a card reader and connect it to your computer
2. Find your model in the **Firmware Version & Download** table above and download the ZIP file directly to the SD card
3. Confirm there is **only one ZIP file** on the card — delete any older firmware files before proceeding
4. Do not rename the file and do not unzip it
{% hint style="info" %}
**Mac users:** Use Chrome to download the file. Safari may automatically unzip the archive, which prevents the device from detecting the update. If the file shows no `.zip` extension after downloading, re-download using Chrome.
{% endhint %}
***
### Step 3: Insert the SD card and connect the adapter
Insert the SD card before connecting power — this order matters. The adapter indicator light tells you whether the SD card has been read successfully.
1. Insert the microSD card into the card slot on the charging dock adapter
2. Connect the adapter to a power source — the adapter indicator should turn solid **blue** once the SD card is detected
3. Power off your Titan, then place it on the adapter — the device turns on automatically
> If the adapter indicator stays green instead of blue, try reinserting the SD card. If the issue continues, try a different microSD card or adapter.
***
### Step 4: Install the firmware update
With the device powered on and the SD card detected, run the update from Settings. The process takes about 5 minutes for Titan 2.0 and Titan Mini, and about 10 minutes for Titan (EC02). Do not disconnect the adapter while the update is running.
1. Tap the **gear icon (⚙)** to open **Settings**, then tap **Update**
2. The device detects the update file and shows the version number — tap **Start Update**
3. Wait while the device copies and installs the files — the adapter indicator light blinks blue throughout this process; the progress bar reaches 100%, then the device restarts
4. After the restart, tap **OK** on the "Updated Successfully" screen
{% hint style="warning" %}
**Do not disconnect or power off the device during the update.** The device restarts once automatically after installation — this is expected.
{% endhint %}
***
### How to Confirm It Worked
Once the update is complete, go to **Settings → About**. The version string should now match the firmware version you downloaded. If the number has changed, the update was successful and your device is ready to use.
***
### FAQ
How do I know which firmware file to download for my device?
Check your current version in **Settings → About**. If the version starts with "Titan2.0", download the Titan 2.0 file. If it starts with "EC02", download the Titan file. If it starts with "MINI", download the Titan Mini file. All firmware files are listed on the [ELLIPAL firmware update page](https://www.ellipal.com/pages/ellipal-firmware-update).
Why can't my device detect the firmware update file?
Check the following: the microSD card is formatted to FAT32, there is only one ZIP file on the card, the filename has not been changed, and the file has not been unzipped. Also confirm the adapter indicator light turned blue after inserting the SD card — a green light means the card has not been read correctly.
Can I rename or unzip the firmware file before installing?
No. The file must stay in its original ZIP format with its original filename. If your system automatically added a suffix such as "(1)" during download, remove it before proceeding.
What should I do if the firmware update fails?
Your wallet data and private keys are not affected by a failed update. Reformat the microSD card to FAT32, re-download the firmware file, and try the process again from Step 2. If the device still does not update, see the firmware update troubleshooting guide below.
Can I download the firmware file using my phone instead of a computer?
Yes. See [How to Download the Firmware Update File to a microSD Card on Your Phone](https://support.ellipal.com/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-download-the-firmware-update-file-to-a-microsd-card-on-your-phone) for step-by-step instructions.
***
### Related Guides
{% content-ref url="/pages/9i4Ck7xtyodW0W87MWnU" %}
[How to Download the Firmware Update File to a microSD Card on Your Phone?](/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-download-the-firmware-update-file-to-a-microsd-card-on-your-phone)
{% endcontent-ref %}
{% content-ref url="/spaces/mEC6cK465Vpdm1PdRmFl/pages/yIxDgms2s6ID3hVhHQ47" %}
[What Should I Do If the Firmware Update Fails?](/docs/troubleshooting-and-support/device-and-connection-issues/what-should-i-do-if-the-firmware-update-fails)
{% endcontent-ref %}
# How to Download the Firmware Update File to a microSD Card on Your Phone?
Learn how to use a Type-C adapter to save the ELLIPAL firmware update file to an SD card using an Android phone. In this guide, we use a Google Pixel 5 as an example.
### Type-C Adapter Overview
This Type-C adapter has a microSD card slot and a Type-C plug.
It can be used with:
* Android phones with a Type-C port
* Computers with a Type-C port
It cannot be used with:
* iPhones
{% hint style="warning" %}
Note: You can also use your own Type-C adapter. It does not have to be the ELLIPAL Type-C adapter. Make sure the adapter has a Type-C plug and a microSD card slot.
{% endhint %}
***
### Step 1: Connect the Type-C Adapter to Your Phone
1\. Insert the **microSD card** into the **microSD card slot** of the Type-C adapter.
2\. Plug the **Type-C plug** into your phone’s **Type-C charging port**.
3\. Check the adapter. If it is connected successfully, the **blue indicator light** will turn on.
4\. Check your phone’s **notification bar**.
5\. If a storage notification appears, the Type-C adapter is connected successfully.
***
### Step 2: Download the Firmware Update File to the SD Card
The steps below use a **Google Pixel 5** as an example. The interface may look different on other Android phones.
{% hint style="warning" %}
**Note:**
1. Do not unzip the firmware update file. Before saving the firmware file, clear the microSD card first. Delete all other ZIP files and folders from the microSD card. Then place only the ELLIPAL firmware ZIP file directly on the microSD card. Do not put it inside any folder.
2. After copying the file, wait a few seconds before removing the microSD card or card reader. Removing it too soon can leave the transfer incomplete, causing the firmware update to fail on Titan.
{% endhint %}
***
### Step 3: Safely Disconnect the Type-C Adapter
1. After the file is saved to the microSD card, tap **Eject** on your phone.
2. Wait until the microSD card is safely disconnected.
3. Unplug the Type-C adapter from your phone.
{% hint style="info" %}
Always eject the card reader manually before unplugging it. Pulling it out directly can trigger a restart prompt on some Android phones.
{% endhint %}
***
### Step 4: Use the SD Card to Update Your Titan
1\. Remove the microSD card from the card reader.
2\. Insert the microSD card into the card slot of your Titan.
3\. Follow the firmware update steps here:
{% content-ref url="/pages/V97Ah8KxYj9VWynJPVTk" %}
[How to Update the Firmware on ELLIPAL Titan?](/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-update-the-firmware-on-ellipal-titan)
{% endcontent-ref %}
***
### FAQ
What should I do if my phone does not detect the Type-C adapter?
Make sure the microSD card is inserted correctly. Unplug the Type-C adapter and plug it in again. Check if the blue indicator light turns on. If your phone still does not detect it, make sure your phone supports external storage through the Type-C port.
What if my phone automatically creates files or folders on the microSD card?
Files or folders created automatically by your phone usually do not affect the update. However, for best results, we recommend deleting them before updating your Titan. Keep only the ELLIPAL firmware ZIP file on the microSD card.
# Sign function & QR Codes
Learn how QR Code Signing works on ELLIPAL Titan 2.0, how transaction data moves between the app and device, and how to tell each QR code type apart.
### What Is QR Code Signing?
ELLIPAL Titan 2.0 uses **air-gapped QR Code Signing** to keep your private keys offline.
When you send a transaction:
* The **ELLIPAL App** creates the transaction
* The **Titan** reviews and signs it offline
* QR codes are used to transfer transaction data between the App and the Titan
* Your private key always stays on the cold wallet
### How the Signing Process Works
The signing process uses air-gapped QR codes and requires two scans — one from the app to the Titan, and one back. Your private key never leaves the device.
1. On the **ELLIPAL App**, review the transaction details and tap **I Understand** — the app generates an **Unsigned QR Code** on screen
2. On the **Titan 2.0**, select the correct network and tap **Sign**
3. On the **Titan 2.0**, enter your device password and tap **Confirm**
4. On the **Titan 2.0**, scan the **Unsigned QR Code** shown in the app — keep the code fully inside the frame
5. On the **Titan 2.0**, review the transaction details — recipient address and amount — then tap **OK**
6. The **Titan 2.0** generates a **Signed QR Code** on the device screen
7. On the **ELLIPAL App**, tap **Scan "Signed QR Code"** and scan the code shown on the Titan
8. The app reads the signed data and submits the transaction to the blockchain — a confirmation screen appears once the transaction is broadcast
### How to Identify Different QR Codes
#### 1. Connection / Sync QR Code
This QR code is used to connect the Titan to the ELLIPAL App or sync account information.
* Used during wallet connection or re-connection
* Not used for transaction signing
#### 2. Unsigned QR Code
This QR code contains the transaction data that still needs to be signed.
* Displayed in the **ELLIPAL App**
* Scanned by the **Titan**
* Appears before signing
#### 3. Signed QR Code
This QR code contains the signed transaction data.
* Displayed on the **Titan**
* Scanned by the **ELLIPAL App**
* Appears after you confirm the transaction on Titan
#### 4. Receiving Address QR Code
This QR code is used to receive funds.
* Shared with the sender
* Represents your wallet address
* Not part of the signing process
{% hint style="warning" %}
#### Notes
Quick reference:
* During sending, the **Titan scans the Unsigned QR Code**
* During sending, the **App scans the Signed QR Code**
* A **receiving QR code** is only for receiving funds
* A **connection QR code** is only for wallet connection or sync
* Always verify the transaction details on Titan before signing
{% endhint %}
### FAQ
Why do I need to scan twice when sending crypto?
Because the transaction data must go in two directions:
* From the App to the Titan for signing
* From the Titan back to the App for broadcasting
Which QR code should Titan scan?
Titan should scan the **Unsigned QR Code** shown in the App.
Which QR code should the App scan?
The App should scan the **Signed QR Code** shown on Titan.
Is the receiving QR code the same as the signing QR code?
No. A receiving QR code is only used to receive funds. It is not used for signing.
Is the connection QR code the same as the transaction QR code?
No. A connection QR code is used to connect or sync the wallet. It is different from the QR codes used during transaction signing.
# How to Connect ELLIPAL to MetaMask?
Learn how to connect an ELLIPAL Titan Series wallet to MetaMask for Web3 and dApp use. Your private keys stay offline, and all transactions must be signed on your ELLIPAL device.
{% stepper %}
{% step %}
### Open Account List
{% endstep %}
{% step %}
### Tap Add Wallet
{% endstep %}
{% step %}
### Tap Add a Hardware Wallet
{% endstep %}
{% step %}
### Tap QR-based
{% endstep %}
{% step %}
### Tap Continue
{% endstep %}
{% step %}
### Open the MetaMask Connection QR Code on Titan
{% endstep %}
{% step %}
### Place the QR Code in front of Your Camera
{% endstep %}
{% step %}
### Select the Correct Account
{% endstep %}
{% step %}
### Connect Successfully
{% endstep %}
{% endstepper %}
# How to Use ELLIPAL as a Signer in Safe Multisig?
Learn how to use ELLIPAL Titan 2.0 or X Card as a signer in a Safe multisig wallet — connect via WalletConnect, create a Safe account, and sign transactions securely with your hardware wallet.
This guide explains how to use ELLIPAL in a Safe multisig setup, including:
* Connecting ELLIPAL to Safe and creating a Safe account
* Signing a Safe multisig transaction with ELLIPAL
ELLIPAL is used as a signer. The Safe account itself is a smart contract wallet and has a different address from your ELLIPAL wallet address.
***
### When is ELLIPAL used?
ELLIPAL is mainly used in two parts of the Safe multisig process:
#### 1. Connecting to Safe Wallet
Use the ELLIPAL App to scan the WalletConnect QR code shown on Safe Wallet. After connection, your ELLIPAL wallet address can be added as one of the signers of the Safe account.
#### 2. Signing Safe transactions
When a Safe transaction requires approval from your ELLIPAL signer address, ELLIPAL helps you review and sign the transaction securely.
Depending on your device:
* ELLIPAL Titan / Titan 2.0 signs by scanning QR codes.
* ELLIPAL X Card signs by entering the Card-PIN and tapping the card with your phone.
***
### Part 1: Connect ELLIPAL to Safe and Create a Safe Account
{% stepper %}
{% step %}
### Open Safe Wallet and click Connect Wallet
Go to Safe Wallet and click **Connect Wallet**.
{% endstep %}
{% step %}
### Select WalletConnect
Choose **WalletConnect** from the wallet connection options.
{% endstep %}
{% step %}
### Scan the WalletConnect QR code with the ELLIPAL App
Open the ELLIPAL App and scan the **WalletConnect** QR code shown on Safe Wallet.
{% endstep %}
{% step %}
### Confirm the connection in the ELLIPAL App
The ELLIPAL App will show a connection request.
Tap **Confirm** or **Authorize** to approve the connection.
{% endstep %}
{% step %}
### Create a Safe account
After connecting your ELLIPAL wallet, click **Create Account** in Safe Wallet.
{% endstep %}
{% step %}
### Set the Safe account name and network
Enter a name for your Safe account.
Select the correct network, then click **Next**.
{% endstep %}
{% step %}
### Set the signers
Add the signer addresses for this Safe account.
Your connected ELLIPAL wallet address can be used as one of the signers.
Set the signing threshold, then click **Next**.
{% endstep %}
{% step %}
### Create the Safe account
Review the account information.
Click **Create Account** and **Pay Now** to create the Safe account.
{% endstep %}
{% step %}
### Safe account created
After the account is created, Safe Wallet will generate a smart contract address for your Safe account.
{% endstep %}
{% endstepper %}
***
### Part 2: Sign a Safe Multisig Transaction with ELLIPAL
{% stepper %}
{% step %}
### Create a transaction in Safe Wallet
In Safe Wallet, click **Send** to create a transfer.
Enter the recipient address and amount, then continue until Safe Wallet asks your connected ELLIPAL wallet to sign the transaction.
{% endstep %}
{% step %}
### Start the signing process
Click **Sign** in Safe Wallet.
{% endstep %}
{% step %}
### Confirm the signing request in the ELLIPAL App
The ELLIPAL App will show the transaction details.
Review the details carefully, including:
* Network
* Token
* Recipient address
* Amount
* Safe transaction information
If everything is correct, tap I understand.
The ELLIPAL App will then display an unsigned transaction QR code.
{% hint style="info" %}
**Note for ELLIPAL X Card users**
If you are using ELLIPAL X Card, you can complete the signing directly in the ELLIPAL App.
After reviewing the transaction details, tap **I understand**, enter your **Card-PIN**, and tap your X Card to the phone to complete the signature.
{% endhint %}
{% endstep %}
{% step %}
### Scan the unsigned transaction QR code
On your ELLIPAL Titan or Titan 2.0:
1\. Select the correct chain.
2\. Open the signing function.
3\. Use the device camera to scan the unsigned QR code shown in the ELLIPAL App.
For example, if the Safe transaction is on Polygon, select **POL** on the device.
{% endstep %}
{% step %}
### Review and confirm on the Titan device
The Titan device will show the transaction details.
Check the transaction carefully on the device screen.
If everything is correct, confirm the signing request.
The device will then generate a signed QR code.
{% endstep %}
{% step %}
### Scan the signed QR code back into the ELLIPAL App
Go back to the ELLIPAL App.
Tap **Scan “Signed QR Code”**.
Use the App to scan the signed QR code shown on the Titan device.
After the scan is completed, the signature will be submitted.
{% endstep %}
{% step %}
### Wait for enough signer approvals
After your ELLIPAL signature is submitted, return to Safe Wallet.
If the Safe account requires more than one signature, other signers must also approve the transaction.
For example, if the Safe threshold is 2/3, at least two signer signatures are needed before the transaction can be executed.
{% endstep %}
{% step %}
### Execute the transaction in Safe Wallet
Once the required number of signatures has been collected, Safe Wallet will allow the transaction to be executed.
Click **Execute** in Safe Wallet and confirm the final execution.
After the transaction is completed, you can view the result in Safe Wallet or on the block explorer.
{% endstep %}
{% endstepper %}
{% hint style="warning" %}
### Important Notes
* ELLIPAL is used as a signer for the Safe account.
* ELLIPAL is not the Safe account itself.
* The Safe account address is a smart contract address and is different from your ELLIPAL wallet address.
* Always check the network before creating or signing a Safe transaction.
* Always verify the recipient address and amount on your ELLIPAL device or in the ELLIPAL App.
* A Safe multisig transaction cannot be executed until enough signers sign it.
* Never share your Seed Phrase, private key, Card-PIN, App-PIN, or Safe signer credentials with anyone.
{% endhint %}
### FAQ
Is ELLIPAL the Safe account?
No. ELLIPAL is not the Safe account itself.
ELLIPAL is used as one of the signer wallets for your Safe account.
Why do I need to connect ELLIPAL to Safe Wallet?
You need to connect ELLIPAL so Safe Wallet can recognize your ELLIPAL wallet address as a signer.
Why can’t the transaction be executed after I sign?
Your Safe account may require more than one signature.
Please check the signing threshold in Safe Wallet.
Can I use ELLIPAL X Card for Safe multisig signing?
Yes.
X Card users can sign in the ELLIPAL App by entering the Card-PIN and tapping the card to the phone.
# Common Receiving Issues and Solutions
Troubleshoot the most common receiving issues with ELLIPAL — address rejected, funds not showing, wrong network, and more. Includes step-by-step solutions for each problem.
To receive crypto with ELLIPAL, open the ELLIPAL App, tap **Receive**, select the coin and network, then share the address or QR code with the sender. On ELLIPAL Titan 2.0, you can verify the address on the device screen before sharing. On ELLIPAL X Card, the address is displayed in the app.
***
### Issue 1: The sending platform rejects the address
Wrong network or coin selected
Make sure the address you copied was generated for the exact coin and network the sender is using. In the ELLIPAL App, tap **Receive**, select the correct coin, and confirm the network label shown below the address before sharing.
XRP Memo / Destination Tag required
Personal ELLIPAL wallets do not require a Destination Tag. If the sending platform insists on one, enter a simple numeric value such as `0`, `1`, or `12345`. Always test with a small amount first before sending the full amount.
Address not activated — for example, XRP
Some networks require a minimum balance to activate a new address. XRP requires approximately 1 XRP. If your address has never received funds, deposit a small activation amount first.
XDC address format not accepted
XDC addresses can be displayed in two formats. If the platform does not accept the `xdc...` format, change the prefix to `0x...` and try again.
Exchange blocks the address
Some exchanges block withdrawals to certain address types due to internal risk controls. Try again after some time, or contact the exchange's support team directly — ELLIPAL cannot intervene in exchange-side restrictions.
***
### Issue 2: Funds sent but not showing in the ELLIPAL App
If a deposit was sent but is not appearing in the ELLIPAL App, work through these checks in order:
1. **Check the withdrawal status on the sending platform** — confirm the transaction has actually been sent and is not still pending or queued
2. **Search the TXID on a block explorer** — look up the transaction hash to check how many confirmations it has received; some networks take longer than others
3. **Check whether the token has been added in the app** — ERC-20, BEP-20, Polygon, Arbitrum, and other custom tokens must be added manually before they appear; tap **Add Token** in the app to add it
4. **Refresh the app** — pull down to refresh, or close and reopen the ELLIPAL App
***
### Issue 3: Funds sent on the wrong network
{% hint style="warning" %}
Sending to the wrong network is one of the most serious receiving issues. Recovery is not always possible and ELLIPAL cannot retrieve the funds on your behalf.
{% endhint %}
If this happens, act immediately:
1. Save the TXID (transaction hash) from the sending platform
2. Confirm the exact network the sender used
3. Contact ELLIPAL Support as soon as possible with the TXID — include the network used and the amount sent
***
### FAQ
Do I need to sign anything when receiving?
No. Receiving crypto does not require any signature or action on your ELLIPAL device or in the app. Just share your address and wait for the transaction to confirm on the blockchain.
Do I need a Memo or Destination Tag?
For personal ELLIPAL wallets, usually not. Only provide one if the sending platform — typically an exchange — explicitly requires it. If required, a simple numeric value such as `0` or `1` is usually accepted.
Why does the token value show as 0?
The app may not have real-time price data for that token. The actual token balance should still display correctly — the zero value reflects a missing price feed, not a missing balance.
How long does it take for funds to appear?
It depends on the blockchain. Some networks confirm in seconds; others may take several minutes or longer during periods of high traffic. Check the confirmation count on a block explorer using the TXID if funds have not appeared after the expected time.
***
### View Receiving Address
{% columns %}
{% column %}
**Titan 2.0**
{% content-ref url="/spaces/gvuKn3cqyEbasFpMIrmp/pages/oxxjitJQH0ocu0sdhz30" %}
[View Receiving Addresses](/titan-2.0/view-receiving-addresses)
{% endcontent-ref %}
{% endcolumn %}
{% column %}
**X Card**
{% content-ref url="/spaces/gvuKn3cqyEbasFpMIrmp/pages/kWnQJj7tPDmMVF0gJsCk" %}
[View Receiving Addresses](/x-card/view-receiving-addresses)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}
{% content-ref url="/spaces/mEC6cK465Vpdm1PdRmFl/pages/vY1TBPgjlfWxlwJD7And" %}
[What Should I Do If I Sent Assets to the Wrong Network?](/docs/troubleshooting-and-support/what-should-i-do-if-i-sent-assets-to-the-wrong-network)
{% endcontent-ref %}
# Common Sending Issues and Solutions
Troubleshoot the most common sending issues with ELLIPAL — invalid address, insufficient funds, missing memo, wrong network, signing failed, and more. Includes solutions for each problem.
To send crypto with ELLIPAL, create the transaction in the ELLIPAL App and complete the signing on your device. ELLIPAL Titan 2.0 signs via QR codes; ELLIPAL X Card signs via NFC by entering the Card-PIN and tapping the card to your phone. Once signed, the app broadcasts the transaction to the blockchain.
### Issue 1: Address is invalid or not accepted
The recipient address does not match the selected coin or network, or the pasted address is incomplete.
**What to do:**
* Double-check the coin name and network on both the sending and receiving side
* Copy and paste the address again to rule out manual input errors
* Use the **Scan** function in the ELLIPAL App if possible — scanning avoids typos entirely
***
### Issue 2: Insufficient funds
Your balance is not enough to complete the transaction — either the token balance is too low, or there is not enough native coin to cover the network fee.
**What to do:**
* Reduce the send amount, or top up the native coin balance needed for gas
* Common examples: **ETH** for Ethereum transactions, **BNB** for BNB Smart Chain transactions
* Avoid sending your full balance — always leave a small amount to cover the fee
***
### Issue 3: Network fee is too high or transaction is stuck
Network congestion can cause fees to spike or pending transactions to be delayed.
**What to do:**
* If the fee looks unusually high, wait and try again when the network is less busy
* If the transaction has already been sent, look up the TXID on a block explorer to check its confirmation status
* Do not send a second transaction to the same address while the first is still pending
***
### Issue 4: Missing Memo or Destination Tag
Some exchanges require a **Memo**, **Destination Tag**, or similar field to credit your account. If this field was left blank, the transaction may confirm on-chain but not be credited by the exchange automatically.
**What to do:**
1. Stop sending further transactions to the same deposit address
2. Contact the receiving exchange's support team with the following:
* Transaction hash (TXID)
* Your sending wallet address
* Blockchain name and network
* Transaction time and amount
ELLIPAL cannot reverse a transaction after it has been signed and broadcast. Recovery depends entirely on the receiving platform.
***
### Issue 5: Wrong network was used
Sending on the wrong network is one of the most common and serious sending mistakes. The recipient may not receive the funds, and recovery is not guaranteed.
**What to do immediately:**
1. Stop sending any further transactions to the same address
2. Save the TXID from the ELLIPAL App or block explorer
3. Confirm which network was actually used
4. Contact the receiving platform or recipient first — if they control the destination address, they may be able to recover the funds
5. Contact ELLIPAL Support with the TXID if you are unsure how to proceed
***
### Issue 6: Signing failed
If a transaction fails during the signing process, the most common causes are: the app and device are not fully synced, the wrong QR code was scanned or scanned in the wrong direction, NFC signing did not complete because the card was moved away too early, or a temporary app or device issue.
**What to do:**
* Restart the signing process from the beginning
* Make sure you are scanning the correct QR code in the correct direction — the Titan scans the **Unsigned QR Code** from the app, and the app scans the **Signed QR Code** from the Titan
* Reconnect or re-sync the device with the ELLIPAL App if needed
***
### Issue 7: Transaction submitted but recipient has not received it
This does not always mean the transaction failed — it may still be confirming on the blockchain.
**What to do:**
* Look up the TXID on a block explorer to check the confirmation status
* Confirm that the recipient is checking the correct network and wallet address
* Wait for additional confirmations — some networks take longer during high-traffic periods
* Ask the receiving platform to check the deposit status if the TXID shows as confirmed but funds have not appeared
***
### FAQ
Can I cancel or reverse a transaction after it is sent?
No. Once a transaction is signed and broadcast to the blockchain, it cannot be canceled or reversed by ELLIPAL. Always double-check the recipient address and network before signing.
How do I find my TXID?
Open the ELLIPAL App, select the network, select the token, and tap the transaction record. The Transaction Number shown there is your TXID (transaction hash). Copy it and paste it into a block explorer to check the status.
Why does my transaction show as confirmed but the recipient hasn't received it?
A confirmed transaction means it has been recorded on the blockchain. If the recipient has not received it, the most likely causes are a wrong network, a wrong address, or a delay on the receiving platform's side. Check the TXID on a block explorer and confirm the network matches what the recipient expects.
What is the difference between QR Code Signing and NFC signing?
Titan 2.0 uses QR Code Signing — the app and device exchange transaction data through QR codes with no cable or wireless connection. X Card uses NFC signing — you enter the Card-PIN in the app and tap the card to your phone to sign. Both methods keep your private keys offline at all times.
***
{% columns %}
{% column %}
**Titan 2.0**
{% content-ref url="/spaces/gvuKn3cqyEbasFpMIrmp/pages/ZA1qQB5ut39UrrovUiF0" %}
[Send Crypto with Titan](/titan-2.0/send-crypto)
{% endcontent-ref %}
{% endcolumn %}
{% column %}
**X Card**
{% content-ref url="/spaces/gvuKn3cqyEbasFpMIrmp/pages/SSItPzEPN7DAmwAz5vgs" %}
[Send Crypto with X Card](/x-card/send-crypto)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}
{% content-ref url="/spaces/mEC6cK465Vpdm1PdRmFl/pages/vY1TBPgjlfWxlwJD7And" %}
[What Should I Do If I Sent Assets to the Wrong Network?](/docs/troubleshooting-and-support/what-should-i-do-if-i-sent-assets-to-the-wrong-network)
{% endcontent-ref %}
{% content-ref url="/pages/ETA5L4U9YZtM3YZqskVz" %}
[Sign function & QR Codes](/docs/features-and-advanced-usage/device-usage-and-maintenance/sign-function-and-qr-codes)
{% endcontent-ref %}
# Token & Network Basics
Understand the difference between tokens, native coins, and networks — and why choosing the right network matters every time you send or receive crypto on ELLIPAL.
ELLIPAL supports 45+ blockchains and 10,000+ tokens. Supported tokens include USDT, USDC, and thousands more across all major networks. Before you send or receive, it helps to understand three core concepts: native coins, tokens, and networks — and how they relate to each other.
***
### Native coin, token, and network — what is the difference?
| Term | Definition | Examples | Who pays fees |
| ----------- | ------------------------------------------------------ | ------------------------------------------ | -------------------------------------- |
| Native coin | The main cryptocurrency of a blockchain | BTC, ETH, SOL, BNB, ADA, XRP | Pays its own network fees |
| Token | A digital asset built on top of an existing blockchain | USDT, USDC, UNI, LINK | Fees paid in the network's native coin |
| Network | The specific blockchain where an asset exists | Ethereum, Tron, BNB Chain, Solana, Polygon | — |
{% hint style="warning" %}
The same token can exist on multiple networks. USDT is available on Ethereum, Tron, BNB Chain, and Polygon. Always confirm the network before sending — assets sent on the wrong network may not be recoverable.
{% endhint %}
***
### Network-specific features
#### Bitcoin (BTC)
Bitcoin supports multiple address formats:
* `bc1q…` — Native SegWit, recommended, lowest fees
* `3…` — Nested SegWit
* `1…` — Legacy
ELLIPAL displays the most current format by default.
#### EVM-compatible networks
EVM-compatible networks include Ethereum, BNB Chain, Polygon, Base, and many others. These networks support ERC-20, BEP-20, and similar token standards.
All transactions require gas paid in the network's native coin:
* **ETH** on Ethereum
* **BNB** on BNB Chain
* **POL** on Polygon
Gas limit for a standard token transfer is typically around `150,000`.
#### XRP Ledger (XRPL)
XRP addresses start with `r`. ELLIPAL supports BIP44 format (recommended) and legacy format.
Two things to know about XRP accounts:
* A minimum reserve of approximately **1 XRP** is required to keep the account active — this amount cannot be sent
* Adding most XRP tokens requires creating a **Trust Line** on-chain, which reserves approximately 0.2 XRP as an owner reserve
#### Stellar (XLM)
XLM accounts require a minimum reserve of approximately **1 XLM** to remain active.
#### Cardano (ADA)
Cardano has two address formats:
* `addr1…` — Shelley format, current standard, supports staking
* `Ddz…` / `Ae2…` — Byron format, older, does not support staking
#### XDC Network
XDC addresses come in two formats:
* `xdc…` — Native format, recommended by ELLIPAL
* `0x…` — EVM-compatible format
You can switch between formats by replacing the prefix. Only do this when a platform requires a specific format.
***
### Memo and Destination Tag
Some networks — most commonly XRP and XLM — use a Memo or Destination Tag to identify the recipient when multiple users share the same deposit address. This is mainly required by exchanges. Personal wallet-to-wallet transfers usually do not need one.
If you are sending to an exchange and the platform asks for a Memo or Destination Tag, always include it. Missing a required Memo may result in funds that confirm on-chain but are not credited to your exchange account automatically.
***
### FAQ
What is the difference between a native coin and a token?
A native coin has its own blockchain — Bitcoin runs on the Bitcoin network, ETH runs on Ethereum. A token is built on top of an existing blockchain and depends on that network's native coin to pay transaction fees. USDT on Ethereum is a token; its fees are paid in ETH.
Why do I need ETH to send USDT on Ethereum?
USDT on Ethereum is a token — it does not have its own network. All transactions on the Ethereum network, including token transfers, require ETH to pay the gas fee. Make sure your wallet holds enough ETH before sending any ERC-20 token.
Why can't I send all my XRP or XLM?
XRP and XLM require a minimum reserve balance to keep the account active. Approximately 1 XRP must remain in an XRP account, and approximately 1 XLM must remain in an XLM account. This reserve cannot be sent or withdrawn.
Why does adding an XRP token trigger a transaction?
Adding a token on the XRP Ledger creates a Trust Line, an on-chain record that allows your account to hold that token. Creating a Trust Line reserves approximately 0.2 XRP as an owner reserve, which is returned if you later remove the Trust Line.
What happens if I send crypto on the wrong network?
The transaction may confirm on-chain but the recipient will not see the funds if they are looking at a different network. In some cases the funds can be recovered; in others they cannot. Always verify the network on both the sending and receiving side before signing a transaction.
***
### Related Guides
{% content-ref url="/pages/8FlQcLKMsFkfWPCeqGNd" %}
[How to Add Networks to Your ELLIPAL Titan 2.0 and X Card?](/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-add-networks-to-your-ellipal-titan-2.0-and-x-card)
{% endcontent-ref %}
{% content-ref url="/pages/od2V1RgMvPvimN01BOiA" %}
[How to Add or Remove Tokens in the ELLIPAL App?](/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-add-or-remove-tokens-in-the-ellipal-app)
{% endcontent-ref %}
# How to Activate HBAR Account on Titan?
Your HBAR shows "Unactivated"? Complete this one-time activation on ELLIPAL Titan 2.0 to generate your Hedera Account ID and start sending or receiving funds in under two minutes.
Your HBAR account needs a one-time activation before you can send or receive funds. This generates your Hedera Account ID — a unique identifier in the format 0.0.xxxxx — and takes under two minutes using your ELLIPAL Titan 2.0 and the ELLIPAL App.
***
### Before You Start
* ELLIPAL Titan 2.0 with HBAR added to your account
* ELLIPAL App installed on your iOS or Android phone
* Your Titan device password
***
### How to Activate Your HBAR Account
1. In the ELLIPAL App, tap **HBAR**.
2. Tap **Activate new account**.
3. Enter the captcha code, then tap **Next**.
4. The app displays your **Account Sync QR Code** — keep this screen open.
5. On your ELLIPAL Titan 2.0, tap **Inactivated** next to HBAR.
6. Tap **Scan "Account Sync QR Code"**.
7. Enter your Titan device password, then tap **Confirm**.
8. Use your Titan to scan the **Account Sync QR Code** shown in the app. Keep the code inside the scanning box.
9. When your Titan displays **Activated successfully**, your HBAR account is live.
> Your Titan communicates with the app through QR codes only — no internet connection is involved at any point during activation.
***
### How to Confirm It Worked
Open the ELLIPAL App and tap **HBAR** — the "Unactivated" label should be replaced by your Hedera Account ID (format: 0.0.xxxxx). If the ID appears, activation is complete and you can send and receive HBAR immediately.
***
### FAQ
Why does my HBAR show "Unactivated"?
Hedera requires a one-time on-chain activation before any account can send or receive HBAR. Until you complete this step, your Titan holds the keys but no Hedera Account ID exists on the network. Follow the steps above to activate.
What is a Hedera Account ID?
A Hedera Account ID (e.g., 0.0.xxxxx) is the unique address that identifies your HBAR account on the Hedera network. It is generated automatically during activation and is what others use to send HBAR to you.
Do I need to activate HBAR again if I restore my wallet?
No — activation is tied to your Hedera Account ID on-chain, not to the device. If you restore your wallet using the same seed phrase, your existing Account ID and balance will appear automatically once HBAR is synced in the app.
Can I send HBAR before activating my account?
No — you must activate your HBAR account before you can send or receive any funds. Until activation is complete, your Hedera Account ID does not exist on the network and transactions cannot be processed. Follow the steps above to activate in under two minutes.
# How to Rent TRON Energy When Sending USDT on ELLIPAL?
How to reduce USDT (TRC20) transfer fees using TRON energy rental in the ELLIPAL App. Covers Save mode signing steps for ELLIPAL Titan 2.0 and ELLIPAL X Card.
When you send USDT (TRC20) in the ELLIPAL App, you can reduce the transaction fee by selecting the Save option, which uses your TRX to rent energy from a third-party provider instead of burning TRX directly. Here is how to do it step by step.
***
### Before You Start
* USDT (TRC20) balance in your ELLIPAL wallet
* At least 10–20 TRX to cover the energy rental fee
* ELLIPAL App (iOS or Android)
* ELLIPAL Titan 2.0 or X Card
***
### Steps
{% tabs %}
{% tab title="Titan 2.0 — sending to address without USDT" %}
1. In the ELLIPAL App, select your USDT(TRX) balance, tap **Send**, enter the recipient address and amount
2. Tap **Suggested >** next to the estimated network fee to open the Network Fee screen
3. Tap **Save**. The fee drops immediately
4. Read both confirmation boxes carefully, then check them and tap **Confirm**
5. Review the details for Sign 1 and tap **I understand**. You have 6 minutes to complete Sign 1
6. On your Titan 2.0, scan the Unsigned Data QR code shown on your phone. Review the transaction details on the device screen, then confirm to generate a Signed Data QR code
7. Use your phone to scan the Signed Data QR code on your Titan 2.0. Sign 1 is complete
8. Review the details for Sign 2 and tap **I understand**. You have 8 minutes to complete Sign 2
9. Repeat the same process: Titan 2.0 scans the Unsigned Data QR code on your phone, review and sign on the device to generate a Signed Data QR code, then use your phone to scan it
10. Tap **Complete** on the "Transaction submitted" screen
{% hint style="warning" %}
The rental fee is non-refundable once Sign 1 is complete. Make sure your recipient address is correct before proceeding.
{% endhint %}
{% endtab %}
{% tab title="X Card — sending to address with USDT" %}
1. In the ELLIPAL App, select your USDT(TRX) balance, tap **Send**, enter the recipient address and amount
2. Tap **Suggested >** next to the estimated network fee to open the Network Fee screen
3. Tap **Save**. The fee drops immediately
4. Read both confirmation boxes carefully, then check them and tap **Confirm**
5. Review the details for the signing and tap **I understand**
6. Tap **Next**. An 8-minute countdown starts immediately; complete the signing before it reaches zero
7. Enter your Card-PIN and tap **Submit**
8. Hold your X Card to the NFC area on the back of your phone and keep it steady until signing completes
9. Tap **Complete** on the "Transaction submitted" screen
{% hint style="warning" %}
The rental fee is non-refundable once the signing begins. Make sure your recipient address is correct before proceeding.
{% endhint %}
{% endtab %}
{% endtabs %}
***
### How to Confirm It Worked
After tapping Complete, the app shows "Transaction submitted," which means the transaction has been broadcast. Your USDT balance updates once the transaction is confirmed on-chain, usually within a minute.
***
### FAQ
Why does Titan 2.0 require two signings while X Card only requires one?
Both devices process two transactions: the energy rental and the USDT transfer. The X Card combines the two signings into a single NFC tap, so you only interact with the card once. On Titan 2.0, the QR code flow requires each transaction to be signed separately.
What happens if I exit the app after completing Sign 1?
The rented energy remains valid for 10 minutes. Return to the USDT transfer screen within that window and initiate the transfer again. Since the energy rental is already complete, only one signing is required to send the USDT.
What happens if I don't complete the signing within the time limit?
The rented energy expires and the TRX paid for the rental is not refunded. Your USDT is not affected and stays in your wallet. You can start the process again, but you will need to pay the rental fee a second time.
***
### Related Guides
{% content-ref url="/spaces/gvuKn3cqyEbasFpMIrmp/pages/ZA1qQB5ut39UrrovUiF0" %}
[Send Crypto with Titan](/titan-2.0/send-crypto)
{% endcontent-ref %}
{% content-ref url="/spaces/gvuKn3cqyEbasFpMIrmp/pages/SSItPzEPN7DAmwAz5vgs" %}
[Send Crypto with X Card](/x-card/send-crypto)
{% endcontent-ref %}
# How to Manage Networks and Privacy Settings in the ELLIPAL App?
This guide helps users manage their asset display and improve privacy in the ELLIPAL App. You will learn how to add/remove networks and control what is visible on your asset page.
The ELLIPAL App lets you control which networks appear in your asset list and how your balance is displayed. This guide covers adding and removing networks on ELLIPAL Titan 2.0 and ELLIPAL X Card, and adjusting privacy settings — no device reconnection required for most steps.
***
### How to Remove a Network
1. In the ELLIPAL App, go to your **Networks** asset list.
2. Find the network you want to hide.
3. Swipe left on the coin name, then tap the red minus **(—)** button.
The network is removed from your display list. Your funds are not affected — the network can be added back at any time.
***
### How to Add a Network
The steps differ depending on your device.
**On Titan 2.0**
1. On your Titan 2.0, find the network you want to add.
2. Tap **Connect to App** to display the QR code.
3. In the ELLIPAL App, tap the **Scan** icon in the top-right corner.
4. Scan the QR code shown on your Titan 2.0.
The network will appear in your app after synchronization.
**On X Card**
1. In the ELLIPAL App, tap **+** in the top-right corner of the asset homepage.
2. Go to **Manage Network**.
3. Find the network you want to add.
4. Tap the **+** icon next to the coin.
The network is added to your asset list immediately — no need to reconnect your X Card.
***
### How to Adjust Privacy Settings
**Hide your total balance**
On the asset homepage, tap the **Eye** icon next to your total balance. Your balance will be hidden from view. Tap the icon again to reveal it.
**Hide zero-balance assets**
1. Tap the **Filter** icon (three lines) above your asset list.
2. In **Filter and Sort**, enable **Hide 0 balance**.
Only assets with a balance will be displayed. If all your assets have zero balance, the list will show **No Data** — this is expected behaviour. Disable the filter to view all added networks again.
***
### FAQ
Will removing a network delete my funds?
No — removing a network only hides it from your display list in the app. Your funds remain on-chain and are not affected. You can add the network back at any time to see your balance again.
How do I add networks to ELLIPAL X Card?
In the ELLIPAL App, tap **+** in the top-right corner of the asset homepage, go to **Manage Network**, find the network, and tap **+** next to the coin. No reconnection to your X Card is needed.
Why does my asset list show "No Data" after I enable Hide 0 balance?
This means all networks currently in your list have a zero balance. It is not an error. Disable the **Hide 0 balance** filter in **Filter and Sort** to view all your added networks again.
How do I hide my balance in the ELLIPAL App?
On the asset homepage, tap the **Eye** icon next to your total balance. Your balance will be hidden immediately. Tap the icon again to reveal it.
***
### Related Guides
{% content-ref url="/pages/8FlQcLKMsFkfWPCeqGNd" %}
[How to Add Networks to Your ELLIPAL Titan 2.0 and X Card?](/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-add-networks-to-your-ellipal-titan-2.0-and-x-card)
{% endcontent-ref %}
{% content-ref url="/pages/od2V1RgMvPvimN01BOiA" %}
[How to Add or Remove Tokens in the ELLIPAL App?](/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-add-or-remove-tokens-in-the-ellipal-app)
{% endcontent-ref %}
# How to Buy Crypto with ELLIPAL?
This guide shows you how to buy cryptocurrency in the ELLIPAL App through supported third-party payment providers.
You can buy cryptocurrency — including Bitcoin, Ethereum, and other major cryptocurrencies — directly in the ELLIPAL App through supported third-party payment providers. The crypto is sent straight to your wallet — no separate exchange account needed. Make sure your ELLIPAL App is updated to the latest version before you start.
***
### How to Buy Crypto
1. Tap **Buy** in the ELLIPAL App.
2. Enter the amount you want to pay.
3. Tap **Provider** and choose a payment provider.
4. Tap **Buy Now**.
5. Read the disclaimer, check the agreement box, then tap **Next**.
6. You will be redirected to the provider's page — follow their instructions to complete the payment.
Once payment is confirmed, the crypto will be sent to your wallet. Arrival time depends on the provider and the blockchain network.
***
### Supported Providers
Available providers may vary depending on your country, payment currency, selected cryptocurrency, and order amount. Fees, exchange rates, limits, and verification requirements are set by each provider — not by ELLIPAL.
Detailed guides are available on each provider's website:
* **MoonPay:** [How do I buy cryptocurrency with MoonPay](https://support.moonpay.com/en/articles/380500-how-do-i-buy-cryptocurrency-with-moonpay)
* **Simplex:** [Buying cryptocurrency through Simplex](https://www.simplex.com/kb/buying-cryptocurrency-through-simplex)
***
### FAQ
How long does it take to receive crypto after buying?
Arrival time depends on the provider and the blockchain network. Some orders complete quickly; others may take longer due to payment review or network confirmation. Check your provider's support page if your order is delayed.
What should I do if my buy order fails or is delayed?
Contact the provider you used — they process the payment, not ELLIPAL.
* **MoonPay:** use the live chat on the MoonPay website, or email ****
* **Simplex:** use the live chat on the Simplex website, or email ****
Does ELLIPAL process my payment directly?
No — ELLIPAL does not process bank card payments. All payments are handled by the selected third-party provider. The final amount of crypto you receive may vary because crypto prices change dynamically.
How do I make sure I receive crypto in the right wallet?
Always verify the receiving address before confirming your order to make sure the crypto arrives in the right wallet.
***
### Related Guides
{% content-ref url="/spaces/gvuKn3cqyEbasFpMIrmp/pages/oxxjitJQH0ocu0sdhz30" %}
[View Receiving Addresses](/titan-2.0/view-receiving-addresses)
{% endcontent-ref %}
# How to Swap Crypto with ELLIPAL?
Learn how to swap cryptocurrency in the ELLIPAL App using your ELLIPAL Titan 2.0 or ELLIPAL X Card. Includes how to check your swap order status and understand swap fees.
You can swap or exchange one cryptocurrency for another directly in the ELLIPAL App — no separate exchange account needed. The swap is signed offline by your ELLIPAL Titan 2.0 or ELLIPAL X Card, and the transaction is submitted through the app. Select your device below to get started.
***
### How to Swap Crypto
{% tabs %}
{% tab title="Titan 2.0" %}
1. Go to the **Swap** page and select the asset you want to swap.
2. Enter the amount, then tap **Swap**.
3. Review the swap details, then tap **Next**.
4. Read the transaction details, then tap **I Understand**.
5. Use your ELLIPAL Titan 2.0 to scan the QR code and sign the transaction.
6. Use the ELLIPAL App to scan the signed QR code from your Titan 2.0.
7. After the transaction is submitted, tap **Back**.
The swap is now submitted on-chain. Your new asset will appear in your wallet once the transaction is confirmed.
{% endtab %}
{% tab title="X Card" %}
1. Go to the **Swap** page and select the asset you want to swap.
2. Enter the amount, then tap **Swap**.
3. Review the swap details, then tap **Next**.
4. Read the transaction details, then tap **I Understand**.
5. Enter your **Card-PIN**, then tap **Submit**.
6. Hold your X Card near your phone's NFC area to complete signing.
7. After the transaction is submitted, tap **Back**.
The swap is now submitted on-chain. Your new asset will appear in your wallet once the transaction is confirmed.
{% endtab %}
{% endtabs %}
> Make sure you have enough native coin (such as ETH or BNB) to cover network fees before swapping. The final received amount may vary due to market price changes.
***
### How to Check Your Swap Order Status
1. On the **Swap** page, tap the **Records** icon in the top-right corner.
2. Select the order you want to check.
3. View the order details and current status.
| Status | Meaning |
| ----------- | --------------------------- |
| In Progress | The swap is being processed |
| Successful | The swap is complete |
| Failed | The swap did not complete |
***
### FAQ
How are swap fees calculated?
The total cost may include network gas fees, cross-chain fees (if applicable), and liquidity provider fees. Price fluctuations between the time you confirm and when the swap settles also affect the final amount you receive.
Which network is used for signing during a swap?
Signing always happens on the sending asset's network. For example, if you are swapping USDT (ETH) to BTC, the transaction is signed on the Ethereum network.
Why does my swap appear as a transfer in transaction history?
This is expected. A swap begins with a transfer — your asset is sent to a swap service or smart contract first, and the new asset is returned once the swap completes.
Why is my swap still showing "In Progress"?
This can be caused by network congestion, cross-chain processing delays, or liquidity issues. Wait a few minutes and check the Records page again for an updated status.
What happens if my swap fails?
In most cases your original assets will be returned. Network fees are paid to the blockchain and are not refunded.
Why can't I find a specific token in the Swap interface?
Swap services are provided by third-party providers. If a token or trading pair is not shown, the provider does not currently support it.
***
### Related Guides
{% content-ref url="/spaces/gvuKn3cqyEbasFpMIrmp/pages/ZA1qQB5ut39UrrovUiF0" %}
[Send Crypto with Titan](/titan-2.0/send-crypto)
{% endcontent-ref %}
# How to Stake Crypto with ELLIPAL?
Learn how to stake crypto with the ELLIPAL App using your ELLIPAL Titan 2.0 or ELLIPAL X Card. Covers supported assets, minimum requirements, unstaking periods, and ADA reward timing.
You can stake cryptocurrency directly in the ELLIPAL App and earn on-chain rewards — no separate staking platform needed. Staking is supported on ELLIPAL Titan 2.0 and ELLIPAL X Card, with the only difference being the signing method. This guide uses ADA as an example, but the steps are the same for all supported assets.
**Supported staking assets:** ATOM, XTZ, DOT, KSM, ADA
***
### How to Stake Crypto
1. Open the ELLIPAL App, tap **Trade**, then tap **Staking**.
2. Select the asset you want to stake (e.g. ADA).
3. Tap **Delegate**, select a staking pool, then tap **Delegate** again.
4. Review the delegation details, tap **Delegate**, then sign the transaction.
5. Sign the transaction using your device:
* **X Card:** Enter your Card-PIN, then hold your X Card near your phone's NFC area.
* **Titan 2.0:** Scan the QR code with your Titan 2.0 to complete signing.
6. Wait for the transaction to be processed — delegation will be completed on-chain.
Your assets are now staked. Rewards will accrue based on the network rules for each asset.
***
### ADA Staking Rewards — Timing
The first time you stake ADA, it takes at least 20 days to receive your first reward. Cardano operates in 5-day cycles called epochs:
| Epoch | Days | What happens |
| ------- | ---------- | ------------------------- |
| Epoch 1 | Days 1–5 | Delegation submitted |
| Epoch 2 | Days 6–10 | Delegation becomes active |
| Epoch 3 | Days 11–15 | Rewards are calculated |
| Epoch 4 | Days 16–20 | Rewards are distributed |
After the first reward, rewards are paid at the end of every epoch. If the staking pool does not generate rewards in a given epoch, distribution may take longer.
***
### Staking Requirements and Unstaking Periods
| Asset | Minimum to stake | Unstaking / unlock time |
| ----- | ------------------------------------------------------------ | ----------------------- |
| ATOM | ≥ 0.000001 ATOM | \~21 days |
| XTZ | Balance ≥ 100.5 XTZ · delegation = full balance | \~2 hours |
| DOT | ≥ 250 DOT (also required after full unstake) | 28 days |
| KSM | ≥ 0.1 KSM (also required after full unstake) | 7 days |
| ADA | Balance ≥ 4 ADA · delegation = balance − fee − 2 ADA deposit | \~2 hours |
> Staking rules are defined by each blockchain and may change based on their official protocols. Actual rewards and timing depend on network conditions and validator performance. Always check the latest rules from official project sources.
***
### FAQ
Why am I not receiving ADA rewards yet?
The first ADA reward takes at least 20 days due to the epoch mechanism. Delegation must pass through four 5-day epochs before the first reward is distributed. After that, rewards are paid at the end of every epoch.
Why can't I claim ADA rewards and am asked to re-delegate?
Recent updates to the ADA staking protocol may have introduced additional requirements that affect your current delegation. To resolve this, re-delegate your ADA to another staking pool — once the new delegation takes effect, rewards can be claimed normally. Any pending rewards will still be distributed in future epochs.
How long does it take to unstake?
Unstaking periods vary by asset: ATOM takes approximately 21 days, DOT takes 28 days, KSM takes 7 days, and both XTZ and ADA typically complete within 2 hours. Your assets cannot be used during the unbonding period.
Which assets can I stake with ELLIPAL?
ELLIPAL currently supports staking for ATOM, XTZ, DOT, KSM, and ADA. The steps are the same across all supported assets — only the minimum requirements and reward timing differ.
Can I stake crypto with ELLIPAL X Card?
Yes — staking is supported on both Titan 2.0 and X Card. The steps are the same; the only difference is the signing method. On X Card, enter your Card-PIN and hold the card near your phone's NFC area to sign the transaction.
# How to Stake ETH with ELLIPAL Titan 2.0 and X Card?
Learn how to stake ETH with your ELLIPAL Titan 2.0 or X Card hardware wallet: minimum amount, signing steps, reward timing, and how unstaking works.
You can stake ETH directly in the ELLIPAL App and sign the transaction with your Titan 2.0 or X Card. The minimum staking amount is 0.01 ETH, rewards start accruing the day after your stake is confirmed, and your private keys stay offline in your cold wallet the entire time.
***
### Before You Start
Make sure you have the following ready:
* ELLIPAL App installed, with your Titan 2.0 or X Card wallet already connected
* At least 0.01 ETH to stake (the minimum amount), plus a small extra ETH balance to cover network fees
* Your Titan 2.0 powered on, or your X Card and its Card-PIN at hand
> **Good to know:** Staking, unstaking, and withdrawing each incur an ETH network fee, so keep some ETH available in your wallet. Your ETH is delegated to an on-chain smart contract managed by Kiln, a staking provider. Always check the contract address shown in the transaction details before signing, and cancel if it does not match.
***
### How to Stake ETH in the ELLIPAL App
The staking flow starts in the app and ends with your cold wallet signing the transaction. Titan 2.0 signs through two rounds of QR codes; X Card signs with a Card-PIN and an NFC tap.
{% tabs %}
{% tab title="Titan 2.0" %}
1. Open the ELLIPAL App and tap **ETH** in your asset list
2. Tap the **Earn APY** banner labeled **Stake ETH and earn daily rewards**
3. On the staking overview page, tap **Staking**
4. Enter the amount you want to stake (0.01 ETH minimum), then tap **Staking**
5. Read the security notice, then tap **Next**
6. Review the transaction details, including the payment amount, delegator, and contract address, then tap **I understand**. The app displays an unsigned QR code
7. On your Titan 2.0, open **Sign** and scan the unsigned QR code shown in the app. The device signs the transaction offline and displays a signed QR code
8. In the app, scan the signed QR code shown on your Titan 2.0 screen
9. Tap **Complete** when the app shows **Transaction submitted**
> **Note:** If your Titan firmware is below v4.14, the signing screen may show "Function: unknown" during ETH staking or unstaking. This is expected and does not affect the transaction. Updating to firmware v4.14 or later lets the device display full transaction details.
> {% endtab %}
{% tab title="X Card" %}
1. Open the ELLIPAL App and tap **ETH** in your asset list
2. Tap the **Earn APY** banner labeled **Stake ETH and earn daily rewards**
3. On the staking overview page, tap **Staking**
4. Enter the amount you want to stake (0.01 ETH minimum), then tap **Staking**
5. Review the transaction details, including the payment amount, delegator, and contract address, then tap **I understand**
6. Enter your Card-PIN and tap **Submit**
7. Hold your X Card flat against your phone's NFC area until the app confirms the signature
8. Tap **Complete** when the app shows **Transaction submitted**
{% endtab %}
{% endtabs %}
***
### How to Confirm It Worked
After the transaction is submitted, return to the Staking page in the app. Your position appears under **My Staking** with the provider, APR, and staked amount, and the status changes to **Earning** once the stake is confirmed on-chain. Rewards begin accruing the day after confirmation, so a zero earnings figure on day one is normal.
***
### FAQ
What is ETH staking?
Staking puts your ETH to work on the Ethereum network, helping keep it secure while earning rewards in return. Think of it like depositing money in a bank to earn interest, except the rewards come from the network itself rather than a bank.
How are staking rewards calculated?
Rewards begin accruing the day after your staking transaction is confirmed. The APR shown in the app is an estimate that fluctuates with network conditions, so it is not a guaranteed return.
How do I unstake my ETH?
You can request to unstake at any time, and the unstaked ETH stops earning rewards once the request is submitted. Unstaking usually takes about 7 days, though it may take longer during peak periods. When the waiting period ends, your assets become withdrawable, and you need to withdraw them manually in the app to complete the process.
What are the risks and fees of ETH staking?
ETH staking carries certain risks: returns are variable, funds cannot be withdrawn instantly, and on-chain smart contracts carry inherent technical risk. The contracts used have been audited by multiple independent security firms, but please assess your own situation before participating. Fees are taken from rewards only, never from your principal. Keep a small amount of ETH in your wallet to cover gas fees when staking or unstaking.
Why does my Titan show "Function: unknown" when signing?
On Titan firmware below version 4.14, the signing screen may display "Function: unknown" during staking or unstaking. This is expected and does not affect the transaction. Updating to firmware version 4.14 or later enables full transaction details on the device, and you should always verify the contract address in the app before confirming.
***
### Related Guides
{% content-ref url="/pages/V97Ah8KxYj9VWynJPVTk" %}
[How to Update the Firmware on ELLIPAL Titan?](/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-update-the-firmware-on-ellipal-titan)
{% endcontent-ref %}
{% content-ref url="/pages/8FlQcLKMsFkfWPCeqGNd" %}
[How to Add Networks to Your ELLIPAL Titan 2.0 and X Card?](/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-add-networks-to-your-ellipal-titan-2.0-and-x-card)
{% endcontent-ref %}
# How to View and Manage Your NFTs in the ELLIPAL App?
Learn how to view and manage your NFTs in the ELLIPAL App. Covers supported networks, why NFTs may not appear, and how to fix missing NFT display issues in under two minutes.
The ELLIPAL App displays your NFTs by syncing directly with OpenSea — no manual import needed. This guide shows you how to access your NFT collection and what to do if an NFT is not showing up.
***
### How to View Your NFTs
1. Open the ELLIPAL App and select your account.
2. On the asset homepage, locate the tab below your total balance.
3. Tap **NFTs**.
4. Tap the **NFT asset aggregator** icon to open the NFT display page.
5. Use the top-right icon to switch between addresses or networks.
Your NFTs will appear automatically if they are visible on OpenSea.
***
### Supported Networks
ELLIPAL syncs NFT data directly from OpenSea. Currently supported:
* **Ethereum** — ERC-721 and ERC-1155 NFTs indexed by OpenSea
* **Polygon** — NFTs indexed by OpenSea
NFTs on other networks, or NFT standards not supported by OpenSea, will not appear in the ELLIPAL NFT aggregator.
> ELLIPAL does not store NFTs — it only displays on-chain data synced from OpenSea. Make sure you have selected the correct network and address if an NFT is missing.
***
### Why Are My NFTs Not Showing in the ELLIPAL App?
**The NFT is hidden on OpenSea**
OpenSea automatically hides NFTs it suspects may be spam. Hidden NFTs will not appear in the ELLIPAL App.
To unhide an NFT:
1. Open your OpenSea profile.
2. Go to the **Hidden** section.
3. Find the NFT and tap **Unhide**.
Once unhidden on OpenSea, the NFT will automatically reappear in the ELLIPAL App.
**The NFT is on an unsupported network**
If your NFT is not on Ethereum or Polygon, or uses a standard not supported by OpenSea, it will not be displayed in the ELLIPAL NFT aggregator. No action can be taken from within the app.
***
### FAQ
Why is my NFT not showing in the ELLIPAL App?
The most common reason is that the NFT is hidden on OpenSea. Go to your OpenSea profile, open the Hidden section, and unhide the NFT — it will reappear in the ELLIPAL App automatically. If the NFT is on an unsupported network, it will not be displayed.
Which NFT networks does ELLIPAL support?
ELLIPAL currently supports Ethereum and Polygon NFTs through OpenSea. NFTs on other networks are not displayed in the app.
Does ELLIPAL store my NFTs?
No — ELLIPAL does not store NFTs. The app displays on-chain data synced directly from OpenSea. Your NFTs remain on the blockchain at all times.
Can I view NFTs on ELLIPAL X Card?
Yes — the NFT display feature is available in the ELLIPAL App and works with both ELLIPAL Titan 2.0 and ELLIPAL X Card. The app syncs NFT data from OpenSea regardless of which device you use to manage your wallet.
# Which Regions Support ELLIPAL Predict?
ELLIPAL Predict is available in selected countries and regions. Check which regions are supported and what to do if trading is restricted in your area.
ELLIPAL Predict is available in selected countries and regions. If your region is supported, you can access all trading features. If your region is restricted, you can still view market information, but trading will not be available.
ELLIPAL Predict follows the same regional restriction rules as Polymarket. The final result is determined by a real-time IP and region check shown on the page — the list below reflects commonly supported regions and may not be exhaustive.
***
### Supported Regions
**Latin America** \
Brazil, Mexico, Colombia, Argentina, Peru, Chile, Ecuador, Guatemala, Bolivia, Dominican Republic
**Asia** \
India, Indonesia, Pakistan, Bangladesh, Philippines, Vietnam, South Korea, Malaysia, Nepal, Kazakhstan
**Middle East / Gulf** \
Türkiye, Saudi Arabia, United Arab Emirates, Israel, Jordan, Kuwait, Oman, Qatar, Bahrain
**Africa** \
Nigeria, Egypt, South Africa, Tanzania, Kenya, Uganda, Algeria, Morocco, Ghana, Angola
**Europe** \
Spain, Ukraine, Romania, Portugal, Greece, Czechia, Sweden, Hungary, Austria, Switzerland, Bulgaria
**North America / Oceania** \
Canada (excluding Ontario), New Zealand
> If the page still shows a restriction notice after checking the list above, refer to the real-time result displayed on the ELLIPAL Predict page — that is the definitive check.
***
### FAQ
Where is ELLIPAL Predict available?
ELLIPAL Predict is available in selected regions across Latin America, Asia, the Middle East, Africa, Europe, and parts of North America and Oceania. The list above reflects commonly supported regions. The final availability check is based on your real-time IP and region, as shown on the page.
What happens if my region is not supported?
If your region is restricted, you can still view market information on ELLIPAL Predict, but trading features will not be available. ELLIPAL Predict follows the same regional restriction rules as Polymarket.
Is ELLIPAL Predict available in the United States?
The United States is not listed as a supported region. Availability is determined by a real-time IP and region check on the page.
Is ELLIPAL Predict available in Canada?
ELLIPAL Predict is available in most of Canada, with the exception of Ontario. If you are in Ontario, trading features will not be available. As with all regions, the final result is determined by the real-time IP and region check shown on the page.
# How to Enable Trading in Predict?
Enable trading in ELLIPAL Predict using ELLIPAL Titan 2.0 or ELLIPAL X Card. The setup requires 3 signing rounds. Add the POL network before starting.
To enable trading in ELLIPAL Predict, tap Continue, review and sign the transaction, and repeat for 3 signing rounds in total. When no more pop-up appears, the authorization is complete and your account is ready to trade.
***
### Before You Start
* ELLIPAL App installed on iOS or Android
* **POL / Polygon** network already added in the app — this is required before you can begin
* Your ELLIPAL Titan 2.0 (firmware **V4.12 or later**) or ELLIPAL X Card, powered on and connected to the app
* A small amount of **POL** in your wallet to cover network fees
{% hint style="warning" %}
**Titan 2.0 firmware requirement:** Your Titan must be on version 4.12 or later to complete the Enable Trading process. To check, open your Titan and go to **Settings (top-left) → About** to confirm the version shown (for example, V4.12).
{% endhint %}
***
### How to Enable Trading in Predict
{% tabs %}
{% tab title="Titan 2.0" %}
1. On the Predict page, tap **Continue** to start the trading authorization process.
2. Review the transaction details, then tap **I Understand** — the app displays an unsigned QR code for your Titan 2.0 to scan.
3. Use your **Titan 2.0** to scan the unsigned QR code shown on the app screen. On the device, tap **Sign** to sign the transaction — the Titan then displays a signed QR code.
4. Use the **ELLIPAL App** to scan the signed QR code shown on your Titan 2.0 screen. The app confirms this round is complete and the next pop-up appears.
5. Repeat Steps 2–4 until all **3 signing rounds** are complete. When no more pop-up appears, the authorization binding is complete.
{% endtab %}
{% tab title="X Card" %}
1. On the Predict page, tap **Continue** to start the trading authorization process.
2. Review the transaction details, then tap **I Understand**.
3. Enter your **Card-PIN** (the PIN you set during X Card setup), then tap **Submit**.
4. Hold your **X Card** against your phone's NFC area to complete signing — the app confirms when the signature is received and the next pop-up appears.
5. Repeat Steps 2–4 until all **3 signing rounds** are complete. When no more pop-up appears, the authorization binding is complete.
{% endtab %}
{% endtabs %}
{% hint style="info" %}
After enabling trading, you still need to deposit assets into your Predict account before placing orders. If your POL address has no funds, deposit to your POL address first, then deposit from your POL address into your Predict account.
{% endhint %}
***
### How to Confirm It Worked
When the final signing round is complete, no more pop-up appears and the Predict page loads normally. You can now deposit funds and start placing orders. Supported assets are **USDT, USDC, WETH**, and **POL**.
***
### FAQ
Why do I need to enable trading first?
You need to complete the authorization process before using Predict.
Why do I need to sign 3 times?
The 3 signing steps correspond to the 3 actions shown in the app.
How do I know the binding is complete?
When you finish the required signing steps and no more pop-up appears, the binding is complete.
What should I do if the pop-up still appears?
It means you have not completed all 3 signing steps yet. Please continue until you finish all 3 rounds.
# How to Deposit Funds into Your Predict Account?
Deposit funds into ELLIPAL Predict using ELLIPAL Titan 2.0 or ELLIPAL X Card. Use the Polygon network and keep POL for gas fees.
To deposit funds into your ELLIPAL Predict account, tap Available Balance, tap Deposit, select your token, and sign the transaction with your ELLIPAL Titan 2.0 or ELLIPAL X Card. Your Predict account runs on the Polygon network — you need a small amount of POL in your wallet to pay gas fees.
***
### Before You Start
* ELLIPAL App installed on iOS or Android
* An active Predict account linked to your Polygon address
* Funds on the **Polygon** network in your wallet (USDT, USDC, WETH, or POL)
* A small amount of **POL** kept in your wallet to cover network fees
* Your ELLIPAL Titan 2.0 or ELLIPAL X Card, powered on and connected to the app
***
### How to Deposit into Your Predict Account
{% tabs %}
{% tab title="Titan 2.0" %}
1. On the Predict page, tap **Available Balance**, then tap **Deposit** — the deposit screen opens showing supported tokens.
2. Select the token you want to deposit. Make sure you keep some POL in your wallet to cover network fees.
3. Enter the amount, then tap **Deposit**.
4. Review the transaction details, then tap **I Understand** — the app displays an unsigned QR code for your Titan 2.0 to scan.
5. Use your **Titan 2.0** to scan the unsigned QR code shown on the app screen. On the device, tap **Sign** next to the POL network to sign the transaction — the Titan then displays a signed QR code.
6. Use the **ELLIPAL App** to scan the signed QR code shown on your Titan 2.0 screen. The app confirms the transaction has been submitted.
7. Return to the Predict page and pull down to refresh — your updated Available Balance appears once the transaction confirms.
{% endtab %}
{% tab title="X Card" %}
1. On the Predict page, tap **Available Balance**, then tap **Deposit** — the deposit screen opens showing supported tokens.
2. Select the token you want to deposit. Make sure you keep some POL in your wallet to cover network fees.
3. Enter the amount, then tap **Deposit**.
4. Review the transaction details, then tap **I Understand**.
5. Enter your **Card-PIN** (the PIN you set during X Card setup), then tap **Submit**.
6. Hold your **X Card** against your phone's NFC area to complete signing — the app confirms when the signature is received.
7. Return to the Predict page and pull down to refresh — your updated Available Balance appears once the transaction confirms.
{% endtab %}
{% endtabs %}
{% hint style="info" %}
If your balance does not update after refreshing, the transaction may still be processing on the Polygon network. Wait a moment and pull down again to reload.
{% endhint %}
***
### How to Confirm It Worked
After the transaction confirms, your Available Balance in the Predict account increases by the deposited amount. Tap **Available Balance** on the Predict page to verify — if the new balance appears, your deposit is complete and you can start placing orders.
***
### FAQ
Why do I need to deposit funds first?
Predict uses the balance in your Predict account for trading, so you need to deposit funds into your Predict account before placing orders.
Which tokens can I deposit?
Currently, the supported deposit tokens shown on the page include **USDT, USDC, WETH**, and **POL**.
Which network should I use?
Please use the **POL / Polygon** network.
Why is my deposit not showing up?
The transaction may still be processing. Please wait a moment and refresh the page a few times to check your updated balance.
# How to Place a Market Buy Order in Predict?
Place a market buy order in ELLIPAL Predict with ELLIPAL Titan 2.0 or ELLIPAL X Card — enter a USD value, sign the transaction, and check your position in My Positions.
A market buy order in ELLIPAL Predict purchases shares at the current market price, which makes it easier to fill than a limit order. Enter a USD value, sign the transaction with your ELLIPAL Titan 2.0 or ELLIPAL X Card, and your new position appears in My Positions once the order is placed.
***
### Before You Start
* ELLIPAL App installed on iOS or Android
* Trading already enabled in Predict (see [How to Enable Trading in Predict](https://app.gitbook.com/s/rfIWENBmR9S66qnWd68o/features/predict/how-to-enable-trading-in-predict))
* Sufficient available balance in your Predict account
* Your ELLIPAL Titan 2.0 or ELLIPAL X Card, powered on and connected to the app
***
### How to Place a Market Buy Order
{% tabs %}
{% tab title="Titan 2.0" %}
1. Select the event you want to trade, then tap **Yes** or **No** to choose your outcome.
2. Enter the **USD value**, then tap **Place Order**.
3. Review the transaction details, then tap **I Understand** — the app displays an unsigned QR code for your Titan 2.0 to scan.
4. Use your **Titan 2.0** to scan the unsigned QR code shown on the app screen. On the device, tap **Sign** to sign the transaction — the Titan then displays a signed QR code.
5. Use the **ELLIPAL App** to scan the signed QR code shown on your Titan 2.0 screen. Wait until the page shows **Order placed**.
6. Tap **Available Balance**, then tap **My Positions** to confirm your new position is listed.
{% endtab %}
{% tab title="X Card" %}
1. Select the event you want to trade, then tap **Yes** or **No** to choose your outcome.
2. Enter the **USD value**, then tap **Place Order**.
3. Review the transaction details, then tap **I Understand**.
4. Enter your **Card-PIN** (the PIN you set during X Card setup), then tap **Submit**.
5. Hold your **X Card** against your phone's NFC area to complete signing — wait until the page shows **Order placed**.
6. Tap **Available Balance**, then tap **My Positions** to confirm your new position is listed.
{% endtab %}
{% endtabs %}
{% hint style="info" %}
A market buy order fills at the current market price — the final execution price may differ slightly due to market movement. If your position does not appear immediately, pull down to refresh and check My Positions again.
{% endhint %}
***
### How to Confirm It Worked
After the order is placed, the page shows **Order placed**. Tap **Available Balance** and open the **My Positions** tab — if your new position appears with the correct event and outcome, the order has been filled successfully.
***
### FAQ
What is a market buy order in ELLIPAL Predict?
A market buy order purchases shares at the current market price. Unlike a limit order, it does not let you set a specific price — the order fills immediately at whatever the market price is at the time.
Why can't I see my position after placing the order?
The order may still be processing. If you do not see it in **My Positions**, pull down to refresh. If it still does not appear, tap **Open Orders** — unfilled orders will be listed there.
Why did my final price change slightly?
Market orders are executed at the live market price, so the final filled price may differ slightly from the price displayed when you placed the order.
Why did my market order fail?
Market orders can fail when the event has low liquidity, high slippage, or fast price changes. If your buy market order fails multiple times, try switching to a **Limit** order, adjusting your price based on market conditions, or trying again when liquidity improves. For sell orders, ELLIPAL currently supports full market sell only — if the sell order fails repeatedly, try again later or use Polymarket directly.
# How to Place a Limit Buy Order in Predict?
Place ELLIPAL Predict limit orders with ELLIPAL Titan 2.0 or ELLIPAL X Card. Set your price and shares until the market reaches your target.
A limit buy order in ELLIPAL Predict lets you set your own shares and price — the order stays open until the market reaches your target price and the order is filled. Select an event, enter your shares and price, sign the transaction with your ELLIPAL Titan 2.0 or ELLIPAL X Card, and check the result in Open Orders.
***
### Before You Start
* ELLIPAL App installed on iOS or Android
* Trading already enabled in Predict (see [How to Enable Trading in Predict](https://app.gitbook.com/s/rfIWENBmR9S66qnWd68o/features/predict/how-to-enable-trading-in-predict))
* Sufficient available balance in your Predict account
* Your ELLIPAL Titan 2.0 or ELLIPAL X Card, powered on and connected to the app
***
### How to Place a Limit Buy Order
{% tabs %}
{% tab title="Titan 2.0" %}
1. Select the event you want to trade, then tap **Yes** or **No** to choose your outcome.
2. Enter the **shares** and **price**, then tap **Place Order**.
3. Review the transaction details, then tap **I Understand** — the app displays an unsigned QR code for your Titan 2.0 to scan.
4. Use your **Titan 2.0** to scan the unsigned QR code shown on the app screen. On the device, tap **Sign** to sign the transaction — the Titan then displays a signed QR code.
5. Use the **ELLIPAL App** to scan the signed QR code shown on your Titan 2.0 screen. Wait until the page shows **Order placed**.
6. Tap **Available Balance**, then tap **Open Orders** to confirm your order is listed.
{% endtab %}
{% tab title="X Card" %}
1. Select the event you want to trade, then tap **Yes** or **No** to choose your outcome.
2. Enter the **shares** and **price**, then tap **Place Order**.
3. Review the transaction details, then tap **I Understand**.
4. Enter your **Card-PIN** (the PIN you set during X Card setup), then tap **Submit**.
5. Hold your **X Card** against your phone's NFC area to complete signing — wait until the page shows **Order placed**.
6. Tap **Available Balance**, then tap **Open Orders** to confirm your order is listed.
{% endtab %}
{% endtabs %}
{% hint style="info" %}
A limit buy order is only filled when the market reaches your selected price. If the price is not reached, the order remains in Open Orders. You can check the status or cancel an open order at any time.
{% endhint %}
***
### How to Confirm It Worked
After placing the order, the page shows **Order placed**. Tap **Available Balance** and open the **Open Orders** tab — if your order appears with the correct shares and price, it has been placed successfully and is waiting to be filled.
***
### FAQ
What is a limit buy order in ELLIPAL Predict?
A limit buy order lets you set the price you want to pay for shares. The order stays open until the market reaches your chosen price — unlike a market order, which fills immediately at the current price.
Why is my order shown in Open Orders?
This means your order has been placed, but it has not been filled yet. A limit buy order only executes when the market reaches your selected price.
Why wasn't my order filled immediately?
A limit buy order is only filled when the market reaches your selected price. If the price is not reached, the order will stay open until it is filled or canceled.
Where can I check my limit buy order in ELLIPAL Predict?
Tap **Available Balance** on the Predict page, then go to **Open Orders** to view your current order status.
Can I cancel a limit buy order in ELLIPAL Predict?
Yes. If the order is still open, go to **Open Orders**, select the order, and tap **Cancel Order**. See [How to Cancel an Open Order in Predict](https://app.gitbook.com/s/rfIWENBmR9S66qnWd68o/features/predict/how-to-cancel-an-open-order-in-predict) for the full steps.
# How to Sell a Position in Predict?
Sell a position in ELLIPAL Predict with ELLIPAL Titan 2.0 or ELLIPAL X Card — tap Market Sell, sign the transaction, and the funds return to your available balance.
To sell a position in ELLIPAL Predict, tap Available Balance, select the position you want to sell, tap Market Sell, and sign the transaction with your ELLIPAL Titan 2.0 or ELLIPAL X Card. ELLIPAL currently supports full market sell only — your position sells at the current market price.
***
### Before You Start
* ELLIPAL App installed on iOS or Android
* An active Predict account with at least one open position
* Your ELLIPAL Titan 2.0 or ELLIPAL X Card, powered on and connected to the app
***
### How to Sell a Position
{% tabs %}
{% tab title="Titan 2.0" %}
1. Tap **Available Balance**, then select the position you want to sell and tap **Market Sell**.
2. Review the transaction details, then tap **I Understand** — the app displays an unsigned QR code for your Titan 2.0 to scan.
3. Use your **Titan 2.0** to scan the unsigned QR code shown on the app screen. On the device, tap **Sign** to sign the transaction — the Titan then displays a signed QR code.
4. Use the **ELLIPAL App** to scan the signed QR code shown on your Titan 2.0 screen. Wait until the page shows **Order placed**.
5. Pull down to refresh and check your **Available Balance** — the proceeds from the sale appear once the transaction confirms.
{% endtab %}
{% tab title="X Card" %}
1. Tap **Available Balance**, then select the position you want to sell and tap **Market Sell**.
2. Review the transaction details, then tap **I Understand**.
3. Enter your **Card-PIN** (the PIN you set during X Card setup), then tap **Submit**.
4. Hold your **X Card** against your phone's NFC area to complete signing — wait until the page shows **Order placed**.
5. Pull down to refresh and check your **Available Balance** — the proceeds from the sale appear once the transaction confirms.
{% endtab %}
{% endtabs %}
{% hint style="info" %}
The final execution price may differ slightly from the displayed price due to market movement. If your balance does not update immediately, pull down to refresh and check again.
{% endhint %}
***
### How to Confirm It Worked
After the order is placed, the page shows **Order placed**. Pull down to refresh — if your Available Balance increases and the sold position no longer appears in My Positions, the sale is complete.
***
### FAQ
What does Market Sell mean in ELLIPAL Predict?
Market Sell means your position is sold at the current market price. ELLIPAL currently supports full market sell only — the entire position is sold in one order.
Why did my final sale price change slightly?
The market price can move during order execution, so the final filled price may be slightly different from the price shown when you tapped Market Sell.
Why is my available balance not updated yet?
The transaction may still be processing. Pull down to refresh and check your Available Balance again after a moment.
Why can't I sell my position?
This can happen when the event has low liquidity, the price moves too quickly, or there is a network issue. For Titan 2.0 users, signing takes a moment — if the price changes significantly during the signing process, the order may fail. Try refreshing the page and submitting again, or try later when market conditions improve. If the issue continues, you can sell directly on Polymarket.
# How to Cancel an Open Order in Predict?
This guide shows you how to cancel an open order in the Predict section of the ELLIPAL App. If your order has not been filled yet, you can cancel it directly from the order details page.
To cancel an open order in ELLIPAL Predict, go to Available Balance, find your order under Open Orders, and tap **Cancel Order** — the whole process takes under a minute. You can only cancel orders that have not yet been filled.
***
### Before You Start
* ELLIPAL App installed on iOS or Android
* An active Predict account with at least one open order
* The order must still be in **open** status — filled or closed orders cannot be canceled
***
### How to Cancel an Open Order
1. On the Predict page, tap **Available Balance** — your account overview opens, showing your balance, positions, and open orders.
2. Tap the **Open Orders** tab, then select the order you want to cancel.
3. Tap **Cancel Order** at the bottom of the order details. The order is removed from your list immediately, and the reserved funds are returned to your Available Balance.
{% hint style="info" %}
If the page does not refresh right away, pull down to reload. You can only cancel orders that are still open — once an order is filled, the Cancel Order button will not appear.
{% endhint %}
***
### How to Confirm It Worked
After canceling, the order disappears from the Open Orders tab and your Available Balance increases by the amount that was reserved. If both changes appear, the cancellation is complete.
***
### FAQ
How do I cancel a limit order in ELLIPAL Predict?
Tap **Available Balance** on the Predict page, then open the **Open Orders** tab. Find the limit order and tap **Cancel Order**. Limit orders can only be canceled before they are filled — once matched, the order cannot be reversed.
Where can I find my open orders in ELLIPAL Predict?
On the Predict page, tap **Available Balance**, then select the **Open Orders** tab. Only orders that have not yet been filled are listed here.
What happens to my funds after I cancel an order?
The funds reserved for the canceled order are returned to your Available Balance in ELLIPAL Predict. Pull down to refresh if the balance does not update immediately.
Can I cancel a market order in ELLIPAL Predict?
Market orders execute immediately at the best available price and are typically filled before you can cancel them. If a market order still shows as open, tap Cancel Order — otherwise, it has already been filled and cannot be reversed.
# How to Withdraw Funds from Your Predict Account?
This guide shows you how to withdraw funds from your Predict account in the ELLIPAL App.
To withdraw funds from your ELLIPAL Predict account, tap Available Balance, tap Withdraw, enter the amount, and sign the transaction with your ELLIPAL Titan 2.0 or ELLIPAL X Card. Predict currently supports withdrawing as **USDC.e** only — the funds are sent back to your Polygon wallet address.
***
### Before You Start
* ELLIPAL App installed on iOS or Android
* An active Predict account with available balance to withdraw
* Your ELLIPAL Titan 2.0 or ELLIPAL X Card, powered on and connected to the app
***
### How to Withdraw from Your Predict Account
{% tabs %}
{% tab title="Titan 2.0" %}
1. Tap **Available Balance**, then tap **Withdraw** — the withdrawal screen opens showing your available USDC.e balance.
2. Enter the amount, then tap **Withdraw USDC.e**.
3. Review the transaction details, then tap **I Understand** — the app displays an unsigned QR code for your Titan 2.0 to scan.
4. Use your **Titan 2.0** to scan the unsigned QR code shown on the app screen. On the device, tap **Sign** to sign the transaction — the Titan then displays a signed QR code.
5. Use the **ELLIPAL App** to scan the signed QR code shown on your Titan 2.0 screen. Wait until the page shows **Withdrawal successful**.
6. Pull down to refresh and check your **Available Balance** — then go to the **Assets** page to confirm the USDC.e has arrived at your Polygon address.
{% endtab %}
{% tab title="X Card" %}
1. Tap **Available Balance**, then tap **Withdraw** — the withdrawal screen opens showing your available USDC.e balance.
2. Enter the amount, then tap **Withdraw USDC.e**.
3. Review the transaction details, then tap **I Understand**.
4. Enter your **Card-PIN** (the PIN you set during X Card setup), then tap **Submit**.
5. Hold your **X Card** against your phone's NFC area to complete signing — wait until the page shows **Withdrawal successful**.
6. Pull down to refresh and check your **Available Balance** — then go to the **Assets** page to confirm the USDC.e has arrived at your Polygon address.
{% endtab %}
{% endtabs %}
{% hint style="info" %}
Predict currently supports withdrawing as **USDC.e** only. If you need a different token, withdraw as USDC.e first, then use the Swap feature in the ELLIPAL App to exchange it for your preferred token. Keep some POL in your wallet to cover network fees.
{% endhint %}
***
### How to Confirm It Worked
After the withdrawal is complete, the page shows **Withdrawal successful**. Go to the **Assets** page in the ELLIPAL App and check your Polygon address — if the USDC.e balance has increased by the withdrawn amount, the withdrawal is complete.
***
### FAQ
Where will the withdrawn funds go?
The funds are sent from your Predict account back to your **Polygon wallet address**. Go to the Assets page in the ELLIPAL App to confirm the USDC.e has arrived.
Which token can I withdraw from ELLIPAL Predict?
Predict currently only supports withdrawing as **USDC.e**. If you need a different token, withdraw as USDC.e first, then use the Swap feature in the ELLIPAL App to exchange it for your preferred token.
Why is my available balance not updated yet?
The transaction may still be processing on the Polygon network. Pull down to refresh and check your Available Balance again after a moment.
# How to Fix NFC Connection Issues with the ELLIPAL X Card?
Fix ELLIPAL X Card NFC connection issues with quick checks for phone case interference, correct NFC placement, and card reset steps if scanning still fails.
Most X Card NFC connection issues are caused by a phone case blocking the signal or the card being placed in the wrong spot on your phone. Removing the case and holding the card steady over your phone's NFC area for 5 to 10 seconds resolves the issue in most cases.
***
### Fix NFC connection issues
1. Remove your phone case, then try scanning again. Thick, metal, or magnetic cases are the most common cause of failed NFC reads.
2. Place the X Card against your phone's NFC area and hold it steady for 5 to 10 seconds. Tapping the card quickly will not work. It needs to sit still while the phone reads it.
3. Keep the card flat against the phone with no gap, and avoid moving it during the read.
4. If scanning still fails, set up the X Card again using the ELLIPAL X Card Starter, then reconnect it in the ELLIPAL App.
{% hint style="warning" %}
Before resetting the X Card, make sure your seed phrase is backed up. Resetting clears the card's current session, and you'll need your seed phrase to restore access to your wallet.
{% endhint %}
***
### Where is the NFC area on my phone?
NFC antenna placement varies by phone model, so if your first attempt fails, try a few positions.
**iPhone**
* The NFC area is usually at the top back of the phone, near the camera.
* Place the X Card against the top back of the phone.
**Android**
Common NFC locations include:
* Back center
* Upper-middle back
* Near the camera area
For your exact model, check [Samsung's NFC detection guide](https://www.samsung.com/hk_en/nfc-support/#devicelist) or the [Google Pixel hardware diagram](https://support.google.com/pixelphone/answer/7157629).
{% hint style="info" %}
Small position changes can affect detection. If the card isn't reading, shift it slightly and hold again rather than tapping repeatedly.
{% endhint %}
***
### If the issue continues
If none of the steps above work, send a short video of the NFC reading process to so the support team can take a closer look.
***
### FAQ
Why is my X Card not detected?
This is usually caused by a phone case blocking the NFC signal, incorrect card placement, or movement during scanning. Removing the case and holding the card steady over the NFC area resolves most cases.
How long should I hold the X Card against my phone?
Hold it steady for 5 to 10 seconds. Tapping the card briefly is not enough time for the phone to complete the read.
Should I tap or hold the X Card?
Place and hold the card against the NFC area. Do not tap it quickly, since NFC reading needs sustained contact.
Do I need to back up my seed phrase before resetting the X Card?
Yes. Resetting the X Card clears its current session, so back up your seed phrase first to make sure you can restore your wallet afterward.
Can a phone case really block NFC on the X Card?
Yes. Thick, metal, or magnetic phone cases commonly interfere with NFC signals. Removing the case before scanning is the first troubleshooting step to try.
***
### Related Guides
{% content-ref url="/spaces/gvuKn3cqyEbasFpMIrmp/pages/TN2qCv0Ct1wzT4hiCXiz" %}
[Recover an Existing Wallet](/x-card/recover-an-existing-wallet)
{% endcontent-ref %}
# Why Is the App Scan Page Black?
The ELLIPAL App scan page shows a black screen because of a camera permission issue or a glitched app cache, and reinstalling the app usually fixes it.
### Fix the black scan page
1. Check that the ELLIPAL App has camera permission in your phone's system settings. If permission is off, the scan page loads black even though the camera works fine elsewhere.
2. If permission is already on, uninstall the ELLIPAL App from your phone.
3. Download and install the ELLIPAL App again from the **App Store** or **Google Play**.
4. Open the App and reconnect your cold wallet.
5. Open the scan page again to confirm the camera view now loads normally.
{% hint style="info" %}
Reinstalling the app does not affect your wallet. Your ELLIPAL Titan 2.0 still holds your private keys offline, so reconnecting through the app restores your existing wallet and balance without any risk to your funds.
{% endhint %}
***
### If the issue continues
If the scan page is still black after reinstalling, send a short screen recording of the issue to so the support team can check further.
***
### FAQ
Will reinstalling the ELLIPAL App delete my wallet?
No. Your wallet and private keys are stored on your Titan 2.0, not in the app. Reinstalling only removes the app itself, and reconnecting your device restores your wallet in the app.
How do I check camera permission for the ELLIPAL App?
Go to your phone's system settings, find the ELLIPAL App in your app list, and make sure camera access is turned on.
# What Should I Do If My ELLIPAL Titan Won't Turn On?
An ELLIPAL Titan device that won't turn on is usually caused by dirty charging contacts, the wrong adapter, or too little charging time.
### Fix a device that won't turn on
1. Clean the charging contacts. Wipe the metal contact points on the bottom of the device, since dirt or residue here is the most common cause of a failed charge.
2. Use a 5V power adapter only. Fast chargers can cause charging issues, so avoid them even if they're what you normally use for your phone.
3. Charge the device continuously for at least 24 hours. Devices left unused for a long time often need longer than usual to power back on.
4. Check the indicator light while charging. The adapter should show a green light. If an SD card is inserted, the light should turn blue instead.
5. Press and hold the power button for 5 seconds to turn the device on.
{% hint style="info" %}
If the device still doesn't turn on after 24 hours of charging, record a short video of the charging process and send it to so the support team can check further.
{% endhint %}
***
### FAQ
Does a device that won't turn on put my assets at risk?
No. Your assets live on the blockchain, not inside the device. As long as you have your seed phrase, you can restore your wallet on another compatible device at any time.
Can ELLIPAL recover my device or funds for me?
No. ELLIPAL is a self-custody solution, so ELLIPAL cannot access or recover your assets. Only your seed phrase can restore your wallet.
# What Should I Do If the Firmware Update Fails?
If your device fails to update its firmware, follow this guide to fix common causes like SD card, adapter, and power connection issues.
If this is your first time updating your device, please follow the full firmware update guide first:
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/V97Ah8KxYj9VWynJPVTk" %}
[How to Update the Firmware on ELLIPAL Titan?](/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-update-the-firmware-on-ellipal-titan)
{% endcontent-ref %}
***
### Fix a failed or interrupted update
#### Check your items
Confirm you have the following and that they're working properly:
* A Titan adapter
* An original charging cable
* A card reader (prepared by yourself)
* A microSD card (≤32GB) formatted to FAT32
{% hint style="info" %}
If you're using the original SD card that came with your device, it's already formatted correctly. If you're using your own SD card instead, format it to FAT32 first. See [how to format your SD card to FAT32](https://www.ellipal.com/pages/fat32-format-windows-mac).
{% endhint %}
***
#### Check your device model and firmware version
Confirm your device model and version, then download the correct firmware file from the unified firmware update guide above, which lists the latest version and download link for Titan 2.0, Titan (EC02), and Titan Mini. Make sure the installation version is newer than your current version.
The latest installation package can be downloaded from the links below:
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/V97Ah8KxYj9VWynJPVTk" %}
[How to Update the Firmware on ELLIPAL Titan?](/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-update-the-firmware-on-ellipal-titan)
{% endcontent-ref %}
***
#### Check the SD card
* It contains only one installation package file
* The installation package must be in ZIP format. On Mac, use Chrome to download it, since Safari may unzip the file automatically
* The installation package name does not contain suffixes like "(1)"
* After downloading the package, safely eject the SD card from your computer
***
#### Check the adapter
* The SD card is inserted into the adapter before plugging in the original power cable
* The adapter is connected to a power socket, not a computer USB port
* The indicator light is blue after plugging the original power cable into the adapter
***
#### If power was interrupted during the update
* Repeat the upgrade attempt on the Titan series
* If the upgrade fails but the device shows the latest version, increase the last digit of the installation package file name by one (for example, 4.14.0.zip to 4.14.1.zip)
***
### If the issue continues
If your issue is still not resolved, contact for prompt assistance.
# How Do I Factory Reset My ELLIPAL Titan?
Learn how to factory reset your ELLIPAL Titan safely, including important backup reminders and two methods to remove account data from your device.
{% hint style="info" %}
Before resetting your ELLIPAL Titan, make sure your **seed phrase is correctly backed up**. If you use a passphrase, please also back it up.
{% endhint %}
### Method 1: Enter the wrong device password or pattern 10 times
Enter the wrong password or pattern 10 times on your ELLIPAL Titan. The device will then automatically wipe all account data.
### Method 2: Delete the account from both the ELLIPAL App and the Titan device
{% tabs %}
{% tab title="ELLIPAL App" %}
Delete the account from the **ELLIPAL App**
{% endtab %}
{% tab title="Titan device" %}
Delete the account from the **ELLIPAL Titan device**
{% endtab %}
{% endtabs %}
{% hint style="info" %}
### Notes
* Resetting or deleting an account only removes local account data from your ELLIPAL Titan or ELLIPAL App. It does not affect your assets on the blockchain.
* As long as you have your seed phrase and passphrase (if set), you can recover your account at any time.
{% endhint %}
# How to Add BTC Taproot Address on Titan?
After updating to firmware version 4.12.0 or later, you can enable and use BTC Taproot addresses on ELLIPAL Titan Series devices.
BTC Taproot addresses are supported on ELLIPAL Titan Series devices running firmware version 4.12.0 or later. Enabling Taproot takes four steps: updating your app and firmware, re-importing your wallet, reconnecting to the app, and switching to the new address.
{% hint style="warning" %}
Taproot is supported on Titan Series only. It is not available on ELLIPAL X Card.
{% endhint %}
***
{% stepper %}
{% step %}
#### Update your app and device
Make sure both the ELLIPAL App and your Titan firmware are updated to version 4.12.0 or later.
{% content-ref url="/spaces/rfIWENBmR9S66qnWd68o/pages/V97Ah8KxYj9VWynJPVTk" %}
[How to Update the Firmware on ELLIPAL Titan?](/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-update-the-firmware-on-ellipal-titan)
{% endcontent-ref %}
{% endstep %}
{% step %}
#### Re-import your wallet
Re-import your wallet using your Seed Phrase and passphrase, if you use one.
{% hint style="warning" %}
Do not delete your existing account before re-importing. Import the wallet directly instead, and make sure your Seed Phrase and passphrase (if used) are backed up correctly before proceeding. If you see "Address already existed in 'ELLIPAL'. Do you want to overwrite?", the recovery was successful. Tap **OK** to continue.
{% endhint %}
{% content-ref url="/spaces/gvuKn3cqyEbasFpMIrmp/pages/W92qH5U2tkiXIiWbq1WY" %}
[Recover an Existing Wallet](/titan-2.0/recover-an-existing-wallet)
{% endcontent-ref %}
{% endstep %}
{% step %}
#### Reconnect to the app
Reconnect your Titan to the ELLIPAL App via QR code.
{% endstep %}
{% step %}
#### Switch to the Taproot address
On the Titan device, tap the "<" or ">" arrows to switch addresses.
In the app, tap the icon in the top right corner of the account page.
{% hint style="info" %}
Taproot addresses start with **bc1p**. If you don't see one, double-check your firmware and app version, and confirm the re-import in Step 2 completed successfully.
{% endhint %}
{% endstep %}
{% endstepper %}
# What Should I Do If I Used the Wrong Memo or Tag When Sending to an Exchange?
Sent crypto from your ELLIPAL wallet to an exchange with a wrong or missing Memo/Tag? The funds are not lost. Contact the exchange with the transaction hash.
If you sent assets from your ELLIPAL wallet to an exchange with a wrong or missing Memo / Destination Tag, the funds are not lost. They arrived safely at the exchange's deposit address. The exchange just cannot credit them to your account automatically, because the memo is what tells it which user the deposit belongs to. The solution is to contact the exchange's support team with your transaction hash and ask for a manual credit.
***
### Why the Exchange Needs the Memo
Exchanges give many users the same deposit address for assets such as XRP and XLM, and use the memo/tag assigned to each user to tell the deposits apart. When the memo is wrong or missing, the transaction still confirms on the blockchain and the funds reach the exchange's address. The exchange's system, however, cannot match the deposit to your account, so your balance stays unchanged.
***
### Step 1: Get the Transaction Hash
Open the transaction record in the ELLIPAL App and copy the transaction hash (TXID). Look it up on the Block Explorer for that network and confirm two things: the transaction shows as confirmed, and the receiving address matches the exchange's deposit address. This confirms the funds are sitting at the exchange, which is exactly what the exchange's support team needs to see.
***
### Step 2: Contact the Exchange's Support Team
Only the exchange can locate and credit a deposit on its own address; ELLIPAL has no access to funds held at an exchange. Open a support ticket with the exchange and provide:
* The transaction hash (TXID)
* The asset and amount sent
* The memo/tag you should have used, and what was actually entered (or that it was left blank)
* Your exchange account information, as requested by their support team
***
### Step 3: Wait for the Manual Credit
Most exchanges can recover deposits with a wrong or missing memo through a manual review. Processing times vary from days to several weeks depending on the exchange, and some charge a recovery fee. Once the review is complete, the funds appear in your exchange account.
{% hint style="warning" %}
**Before your next transfer to an exchange:** copy both the deposit address and the memo/tag directly from the exchange's deposit page, and, if you use a Titan, double-check them on the device screen before signing; if you use an X Card, review the transaction details in the ELLIPAL App before tapping your X Card. The memo requirement applies per exchange and per asset: when the deposit page shows a memo, it is mandatory.
{% endhint %}
***
### How to Confirm It Worked
Once the exchange completes the manual review, the deposit appears in your exchange account balance and the support ticket is marked resolved. On the blockchain side, nothing changes. The transaction was always successful; only the exchange's internal crediting was pending.
***
### FAQ
Are my funds lost if I forgot the memo?
No. The funds arrived at the exchange's deposit address and are held there. They are recoverable through the exchange's support team. Provide the transaction hash and ask for a manual credit.
Can ELLIPAL retrieve the funds for me?
No. Once a blockchain transaction is confirmed, it cannot be reversed, and the funds now sit at an address controlled by the exchange. Only the exchange can locate the deposit and credit it to your account.
Do I need a memo or tag when sending coins to my ELLIPAL wallet?
No. Your ELLIPAL wallet address is yours alone, so incoming transfers are credited by address. A memo is not required, and a wrong or empty memo on a withdrawal to your ELLIPAL address has no effect.
Which assets usually require a memo or tag?
XRP (Destination Tag) and XLM (Memo) are the most common, and some exchanges require memos for other assets too. Always follow what the exchange's deposit page shows for that specific asset.
# Why Is My Balance Not Showing?
Learn why your balance is not showing in the ELLIPAL App, from network delays to missing tokens, and how to verify your crypto is safe on a Block Explorer.
A missing balance in the ELLIPAL App almost never means your crypto is lost. In most cases, your assets are safe on the blockchain and the App simply cannot display them yet. Work through the checks below in order, from the most common cause to the least common.
***
### 1. Check for Network or Data Delay
The ELLIPAL App reads balance data from the blockchain network, so a slow connection, blockchain congestion, or a temporary service delay can make an updated balance appear later than expected.
1. Check your internet connection
2. Pull down on the **Assets** page to refresh
3. Wait a few minutes and check again
4. If the balance still does not appear, look up the transaction on a Block Explorer
If the explorer shows the transaction as confirmed, the funds are on your address and the App will catch up shortly.
***
### 2. Wait for Transaction Confirmations
A transaction can show as successful on the sending platform while the receiving wallet or exchange still needs more confirmations before crediting the balance. Each network and platform sets its own confirmation requirement.
1. Look up the transaction hash on the correct Block Explorer
2. Check whether the status is pending, confirmed, failed, or dropped
3. If you sent assets to an exchange, check that exchange's required confirmation number
4. Wait until the required confirmations are reached. The balance then updates automatically
***
### 3. The Assets Arrived on a Different EVM Network
EVM-compatible networks such as Ethereum, Base, Polygon, Arbitrum, and BNB Smart Chain all share the same 0x address format. If the sender used a different EVM network than you expected, the assets sit at your same address on that other network, and the App will not show them until the network is added.
1. Look up your address on the Block Explorer of the network the sender actually used
2. If the assets appear there, add that network on your ELLIPAL cold wallet
3. Sync with the ELLIPAL App and check the **Assets** page. The balance appears under the added network
For the full recovery flow when assets were sent on an unintended network, see:
***
### 4. Add the Token Manually
On networks such as Arbitrum (ARB), BNB Smart Chain (BSC), and Polygon (MATIC), tokens do not appear automatically and must be added manually. If the network shows in the App but a specific token does not, add the token by hand.
1. Confirm the token contract address on the correct network
2. Add the token in the ELLIPAL App, following the guide below
3. Refresh the **Assets** page. The token and its balance appear in the list
{% embed url="" %}
Always use the token contract address from the correct network, because the same token has different contract addresses on different chains.
***
### 5. Check the App, Not the Cold Wallet Screen
Your cold wallet does not display balances. The ELLIPAL Titan 2.0 stays offline and never fetches balance data from the blockchain, and the ELLIPAL X Card has no screen at all. Balance display is the ELLIPAL App's job. Once your wallet has been connected to the App, your accounts and balances appear on the App's **Assets** page, and that is the only place to check them.
***
### 6. Confirm You Restored the Same Wallet
If you restored a wallet and the balance does not show, you may be looking at a different wallet. There are generally two causes: the Seed Phrase is not the same one, or the passphrase is missing or different.
1. Compare the receiving address in the App with the address you used before
2. Check every Seed Phrase word and its order against your original backup
3. If you used a passphrase originally, enter the exact same passphrase. It is case-sensitive
4. Use a Block Explorer to confirm the assets sit on your original address
***
### 7. Check Whether the Asset or Network Is Supported
If ELLIPAL does not support the asset or network, it will not appear in the App even though the funds exist on-chain. Check the latest supported assets and networks here:
{% embed url="" %}
***
### 8. Check Whether the Transaction Failed
A transaction can fail if the network fee is not enough, for example when an Ethereum transaction runs out of gas. When a transaction fails, the assets usually remain at the sending address, although the network fee may still be charged.
1. Check the transaction status on a Block Explorer
2. If it shows **Failed**, confirm the assets are still at the sending address
3. Make sure you have enough network fee before sending again
{% hint style="info" %}
**Notes**
* A balance display issue does not mean your assets are lost. Always verify on the correct Block Explorer first.
* Make sure the network selected when sending matches the receiving network.
* If a token does not show on ARB, BSC, or MATIC, it likely needs to be added manually.
* If you restored a wallet, confirm the address is the same as before.
* Never share your Seed Phrase, private key, PIN, or passphrase with anyone.
{% endhint %}
***
### How to Confirm Your Assets Are Safe
You can open the Block Explorer directly from the ELLIPAL App: open the transaction or receiving address and tap through to view it on the explorer for that network. If the balance and transaction history appear on your address, your assets are on-chain and under your control. The App only needs the right network and token settings to display them.
***
### FAQ
My transfer shows as successful, so where is the money?
Most "missing" transfers are simply waiting for confirmations or arrived on a network or token the App is not yet displaying. Check the transaction hash on a Block Explorer: if it is confirmed on your address, add the correct network and token in the App. If it went to an exchange, contact the exchange with the transaction hash.
Why can I see the asset on a Block Explorer but not in the App?
The network or token has not been added to the App. Add the correct network first; if the token still does not show (common on ARB, BSC, and MATIC), manually add the token contract for that network.
Why doesn't my Titan 2.0 show my balance on the device screen?
That is by design. The cold wallet stays offline and never fetches balance data. It only stores your keys and signs transactions. Your balance is always shown in the ELLIPAL App.
Why is my balance missing after restoring my wallet?
You most likely restored with a different Seed Phrase or a different passphrase. Check the Seed Phrase words and order against your backup, and if you used a passphrase before, enter exactly the same one, because a different passphrase opens a different wallet.
Can ELLIPAL recover assets that are not showing?
ELLIPAL cannot move or recover assets for users. ELLIPAL is a self-custody wallet, and only you control your Seed Phrase and private keys. If the assets are on your address, you can access them by using the correct wallet, network, and token settings.
# Why Do I See Signature Verification Errors Like 50300 or 40000?
Signature verification errors 50300 or 40000 usually mean the private key information on the ELLIPAL App and ELLIPAL Titan 2.0 is not properly synced.
### Fix signature verification errors
1. Delete the account from the ELLIPAL App. Your assets stay safe on the blockchain during this step, since the app only stores account data locally.
2. Re-import the account on your ELLIPAL Titan 2.0 using your Seed Phrase.
3. Reconnect the cold wallet to the ELLIPAL App and re-sync the wallet by scanning the QR codes.
4. Try the transaction again.
{% hint style="info" %}
If errors 50300 or 40000 continue after re-syncing, contact for further help.
{% endhint %}
***
### FAQ
Will deleting my account from the ELLIPAL App affect my assets?
No. Deleting the account only removes local data from the app. Your assets remain on the blockchain, and re-importing with your Seed Phrase restores full access.
What causes signature verification errors 50300 or 40000?
These errors usually happen when the private key information on the ELLIPAL App and your Titan 2.0 is not properly synced. Re-importing the account and reconnecting via QR code re-syncs this data and resolves the mismatch.
# What Should I Do If I Sent Assets to the Wrong Network?
This guide helps you understand what to do if you sent assets to the wrong network. Use the flowchart below to identify your situation and choose the correct recovery method.
***
### Check ELLIPAL Supported Networks
Before recovering or sending assets, check whether ELLIPAL supports the target network.
You can view the latest supported assets and networks here:
{% embed url="" %}
To avoid sending assets to the wrong network, always confirm the following before each transfer:
* The sending network matches the receiving network.
* The receiving address is correct.
* The asset is supported on the selected network.
* ELLIPAL supports the network you are using.
***
### Why Private Key Export May Be Needed
A wallet address is controlled by a private key.
For similar 0x address cases, the asset may exist on another network under the same-looking address. To access the asset, you need a wallet that supports that network and can use the private key for that address.
This is why private key export may be required.
***
{% hint style="warning" %}
### Notes
Importing your Seed Phrase i
nto another wallet or using third-party tools may expose your private keys.
Only proceed if necessary.
Please remember:
* Only use trusted wallets or tools.
* Never share your Seed Phrase or private key with anyone.
* ELLIPAL Support will never ask for your Seed Phrase or private key.
* After recovery, move your assets to a new secure wallet immediately.
* Do not continue using a wallet if its Seed Phrase or private key has been exposed.
{% endhint %}
***
### FAQ
Can ELLIPAL recover the assets for me?
No. ELLIPAL cannot move, freeze, or recover assets for users.
ELLIPAL is a self-custody wallet. Only you control your Seed Phrase and private keys.
Why can wrong EVM network cases often be recovered?
Many EVM-compatible networks use the same 0x address format.
If the receiving address belongs to your wallet, the assets may still be controlled by the same wallet on another EVM network.
What should I do if the token does not appear after adding the network?
Manually add the token contract in the ELLIPAL App.\
Make sure you use the token contract from the correct network.
Is it safe to import my Seed Phrase into another wallet?
It has a risk.\
Importing your Seed Phrase into another wallet may expose your private keys. Only do this if necessary.\
After recovery, move the assets to a new wallet created on your ELLIPAL device.
# Why Does the App Say "Insufficient Balance" When I Send ERC20 Tokens?
The App shows "Insufficient balance" when sending ERC20 tokens like USDT because you don't have enough ETH in your wallet to cover the gas fee.
ERC20 tokens such as USDT run on the Ethereum network, so sending one is actually processed as an Ethereum transaction. That transaction needs a gas fee paid in ETH, not in the token you're sending. If your wallet holds enough USDT but not enough ETH, the app shows "Insufficient balance" because it can't cover the gas.
***
### Fix insufficient balance for ERC20 transfers
1. Check your ETH balance in the ELLIPAL App alongside your token balance. Even a large USDT balance won't help if there's no ETH to pay the gas fee.
2. Add ETH to your wallet. You'll only need a small amount, since gas fees are typically a fraction of an ETH.
3. Try the transaction again once ETH is in your wallet.
***
### FAQ
Why do I need ETH to send USDT or other ERC20 tokens?
ERC20 tokens are built on the Ethereum blockchain, so every transfer runs as an Ethereum transaction under the hood. Ethereum transactions always require a gas fee paid in ETH, regardless of which token you're actually sending. The same principle applies on other networks: a token on Polygon needs POL for gas, and a token on BNB Smart Chain needs BNB, even if the token itself isn't POL or BNB.
How much ETH do I need to cover gas fees?
The exact amount depends on current network activity, but a typical ERC20 transfer uses about 65,000 gas, which usually costs somewhere between 0.0005 and 0.002 ETH. During periods of high network congestion, this can run higher. Keeping a small ETH balance, enough to cover a few transfers, ensures you can always cover the fee.
# Why Did My Transaction Fail with an "Out of Gas" Error?
An out of gas error means the gas limit set for a transaction was too low to complete it, most often with ERC20 or BEP20 token transfers.
An out of gas error means the gas limit assigned to your transaction ran out before the Ethereum Virtual Machine (EVM) could finish processing it. This happens more often with token transfers like ERC20 or BEP20 than with a plain ETH transfer, since token transfers run through a smart contract and require more computational steps.
{% hint style="info" %}
The EVM is the core computation engine for Ethereum and other Ethereum-compatible blockchains. It processes smart contracts and transactions.
{% endhint %}
***
### Fix an out of gas error
1. Increase the gas limit for your transaction. The default limit for token transactions in the ELLIPAL App is 150000. If you see an out of gas error, try setting it to 200000 or higher.
2. Try the transaction again with the higher gas limit.
{% hint style="warning" %}
Gas already spent on a failed transaction is not refunded, even if the transaction runs out of gas partway through. This is a characteristic of the Ethereum blockchain itself, not specific to any wallet.
{% endhint %}
***
### FAQ
Why do ERC20 and BEP20 transfers need more gas than a plain ETH transfer?
ERC20 and BEP20 tokens run through smart contract code every time you send them, which requires more computational steps than a simple ETH transfer. This is why token transfers typically need a higher gas limit.
Is setting a higher gas limit riskier or more expensive?
No. The gas limit is only the maximum amount you're willing to allow, not the amount you'll actually be charged. Only the gas actually used is spent, so setting it higher just gives the transaction more room to complete.
# What Should I Do If I Lose My Seed Phrase?
What happens next depends on one question: can you still access your wallet? If your ELLIPAL device or connected App still works, move your assets to a new wallet with a fresh backup as soon as possible. If you have lost both the Seed Phrase and access to the wallet, the assets cannot be recovered.
***
### If You Can Still Access Your Wallet
Your wallet works for now, but without the Seed Phrase there is no backup. A lost, damaged, or reset device would lock you out permanently. Move your funds to a newly backed-up wallet right away.
1. Create a new account on your ELLIPAL device, which generates a new Seed Phrase
2. Write down every word of the new Seed Phrase in order and complete the on-device verification
3. Transfer all assets from the old account to the new account's addresses
4. Once the transfers confirm on-chain, stop using the old account
After the last transfer confirms, your assets are protected by the new Seed Phrase, and losing the old one no longer matters.
***
### If You Lost Both the Seed Phrase and Wallet Access
Unfortunately, there is no way to recover the assets. ELLIPAL is a self-custody wallet: your Seed Phrase and private keys exist only with you, and ELLIPAL keeps no copy. This limit is intentional: if ELLIPAL could restore wallets without a Seed Phrase, it could also access customer funds, which would defeat the purpose of self-custody.
{% hint style="warning" %}
**Protect your next backup:** write the Seed Phrase on paper or an ELLIPAL Seed Phrase Steel, store it in a secure offline location, and never keep it as a photo, screenshot, cloud note, or email. Anyone who sees it can take your assets.
{% endhint %}
***
### How to Confirm It Worked
Open the new account and check that the full balance appears on its addresses, then verify the same on a Block Explorer. Your new Seed Phrase backup, stored offline and verified on the device, is now the only backup that matters.
***
### FAQ
Can ELLIPAL recover my wallet without the Seed Phrase?
No. ELLIPAL does not store your Seed Phrase or private keys and has no way to retrieve them on your behalf. Only your Seed Phrase can restore a wallet.
My device still works. Can I just keep using it without a backup?
It is risky. The device can be lost, damaged, or reset at any time, and without the Seed Phrase there would be no way back in. Transfer your assets to a newly backed-up wallet as soon as possible.
Does my device password or passphrase replace the Seed Phrase?
No. The device password **authorizes key operations on your Titan (such as signing)**, and a passphrase modifies which wallet the Seed Phrase opens. Neither can restore a wallet on its own. Recovery always requires the Seed Phrase itself.
# What Should I Do If My ELLIPAL Device Is Lost or Stolen?
Lost or stolen ELLIPAL device? Your crypto stays safe on the blockchain as long as your Seed Phrase is secure. Follow these three steps to protect your assets.
Losing your ELLIPAL device does not mean losing your crypto. Your assets live on the blockchain, not inside the device, and your Seed Phrase (the 12 or 24 recovery words you backed up at setup) can restore full access on any compatible wallet. Follow the three steps below to secure your funds.
***
### Why Your Assets Are Still Safe
The device only stores the private keys that control your assets, and those keys are generated from your Seed Phrase. Whoever finds the device cannot transfer your funds without your device password (ELLIPAL Titan 2.0) or Card-PIN (ELLIPAL X Card). On Titan 2.0, ten incorrect password or pattern attempts automatically wipe all account data from the device.
***
### Step 1: Check Your Seed Phrase Backup
Your Seed Phrase is now the only path back to your wallet, so confirm it first. Locate your written backup and check that it is complete, legible, and has not been seen by anyone else. If the backup is safe, your assets remain secure and you can recover at your own pace.
***
### Step 2: Recover Your Wallet
Restore your wallet on a trusted device using the Seed Phrase. This can be a replacement ELLIPAL device or any wallet that supports the BIP39 standard. Enter the words in the exact original order, along with your passphrase if you set one. Once restored, the wallet shows your original receiving addresses and, after networks are added, your balances.
***
### Step 3: Move Your Assets to a New Wallet (Recommended)
If there is any chance the lost device or your Seed Phrase backup was exposed, create a brand-new wallet with a freshly generated Seed Phrase and transfer all assets to it. You will see the outgoing transactions confirm on-chain, and the old wallet can then be retired safely. If you recovered into a third-party Hot Wallet (software wallet) in Step 2, treat this transfer as required, not optional.
{% hint style="info" %}
**Notes**
* If your Seed Phrase is safe, your assets remain safe even if the device is never found.
* If your Seed Phrase may be exposed, transfer your funds immediately.
* Never store your Seed Phrase digitally (photos, cloud, email, notes).
* If both the device and the Seed Phrase are lost, the assets cannot be recovered.
* Enable the lock screen on your Titan 2.0 so a found device cannot be opened.
{% endhint %}
***
### How to Confirm Your Funds Are Secure
Look up your receiving address on a Block Explorer. If the balance is unchanged and every transaction in the history is one you made, no one has accessed your wallet. After moving assets to a new wallet, confirm the full balance now sits on the new address.
***
### FAQ
Can someone access my funds if they find my device?
No. Without your password (Titan 2.0) or Card-PIN (X Card), they cannot sign or transfer your assets. They may still be able to view wallet addresses and transaction history on an unlocked Titan screen, which is why enabling the lock screen matters.
Can I recover my wallet without an ELLIPAL device?
Yes. Any wallet that supports the BIP39 standard can restore your accounts from the same Seed Phrase. See the dedicated guide linked below for details.
What should I do if I think my Seed Phrase is compromised?
Transfer your assets to a new wallet with a new Seed Phrase immediately, because an exposed Seed Phrase can never be trusted again. See the guide linked below for the full response steps.
Can ELLIPAL recover my wallet or freeze the thief's transactions?
No. ELLIPAL is a self-custody wallet and does not store your Seed Phrase or private keys, and blockchain transactions cannot be frozen or reversed. Only your Seed Phrase can restore access.
# Can I Recover My Assets Without an ELLIPAL Device?
Yes, you can recover your crypto without an ELLIPAL device. Your Seed Phrase restores the wallet on any BIP39-compatible hardware wallet or app.
Yes. Your crypto is stored on the blockchain, not inside the device, and your Seed Phrase (the 12 or 24 recovery words you wrote down at setup) can restore full access on any wallet that follows the BIP39 standard. You do not need the original ELLIPAL device, or any ELLIPAL device at all, to recover your assets.
***
### Why Recovery Works Without the Device
Your ELLIPAL hardware wallet stores the private keys that control your assets, and those private keys are generated from your Seed Phrase. Any BIP39-compatible wallet given the same Seed Phrase (and the same passphrase, if you set one) regenerates the same keys and addresses. Once restored, you regain access to all of your accounts, balances, and transaction history.
***
### How to Recover Your Wallet
1. Choose a trusted wallet that supports BIP39 recovery. This can be a new ELLIPAL device or another reputable hardware wallet or a third-party Hot Wallet (software wallet)
2. Select the recover or import option and enter your Seed Phrase word by word, in the exact original order
3. If you created the original account with a passphrase, enter the exact same passphrase. It is case-sensitive
4. Compare the restored receiving address with the address you used before. A matching address confirms you recovered the correct wallet
For step-by-step recovery on an ELLIPAL device, follow the guide for your model:
* [Recover an Existing Wallet on ELLIPAL Titan 2.0](https://support.ellipal.com/getting-started/titan-2.0/recover-an-existing-wallet)
* [Recover an Existing Wallet on ELLIPAL X Card](https://support.ellipal.com/getting-started/x-card/recover-an-existing-wallet)
{% hint style="warning" %}
**Important:** Only enter your Seed Phrase into a trusted device or app, never into a website or a link someone sent you. If you recover into a third-party Hot Wallet, treat it as a temporary measure: transfer your assets to a new wallet with a freshly generated Seed Phrase as soon as possible.
{% endhint %}
***
### How to Confirm It Worked
After recovery, the restored wallet shows the same receiving addresses you used before, and your balances appear once the correct networks and tokens are added. If an address looks different from your original one, stop and re-check your Seed Phrase order and passphrase before sending any funds.
***
### FAQ
Can ELLIPAL recover my wallet for me?
No. ELLIPAL is a self-custody wallet and does not store your Seed Phrase or private keys. Only your Seed Phrase can restore access. No one, including ELLIPAL, can recover it on your behalf.
Do I have to recover into another ELLIPAL device?
No. Any wallet that supports the BIP39 standard can restore your accounts from the same Seed Phrase. An ELLIPAL device keeps your keys offline, which is why we recommend recovering into a hardware wallet rather than a Hot Wallet.
What if I lost the device and the seed phrase?
Without the Seed Phrase, the wallet cannot be restored and the assets cannot be recovered. If either the device or the Seed Phrase is still available, recover the wallet and move the assets to a new wallet with a fresh backup as soon as possible.
Why are my addresses different after recovery?
A different address usually means one recovery detail is different, most often a missing or mismatched passphrase, a wrong word order, or a different address type. See the guide below for how to narrow it down.
# What Should I Do If My Seed Phrase Is Compromised?
If your ELLIPAL Seed Phrase has been exposed or leaked, your assets are at risk. Learn the steps to take immediately to protect them.
If your Seed Phrase has been exposed to anyone else, whether through phishing, a screenshot, or a leaked backup, you need to move your assets to a new wallet immediately. A compromised Seed Phrase can never be made safe again, even if nothing has been stolen yet.
***
### Why a Compromised Seed Phrase Is Dangerous
Your Seed Phrase is the master key to your wallet. Anyone who has it can restore your wallet on their own device and transfer out your assets, with no way for you to stop them. ELLIPAL is a decentralized, self-custody wallet: whoever holds the Seed Phrase controls the assets, and that holds true regardless of who it is. Once a Seed Phrase is exposed, it stays permanently unsafe. There is no way to patch or re-secure it.
***
### What to Do Immediately
1. Create a new wallet, which generates a brand-new Seed Phrase
2. Transfer all assets from the old wallet to the new one as soon as possible
3. Stop using the compromised Seed Phrase for good, and do not store it anywhere, even for reference
Every asset you move before anyone else acts is protected. Every asset left behind on the old Seed Phrase remains at risk until it is moved.
{% hint style="info" %}
**Good to know:**
* A compromised Seed Phrase can be exploited within seconds, so treat any exposure as urgent, even without signs of unauthorized activity yet.
* Seed Phrases cannot be changed or revoked. Moving to a new wallet is the only fix.
* Never enter your Seed Phrase into a website, app, or device you have not verified. Phishing is the most common cause of Seed Phrase leaks.
* ELLIPAL will never ask for your Seed Phrase under any circumstances.
{% endhint %}
***
### How to Confirm It Worked
Open your new wallet and check that the full balance appears on its addresses, then verify the same on a Block Explorer. Once every asset shows up under the new Seed Phrase and the old one is no longer in use, the migration is complete and you can continue using the new wallet as normal.
***
### FAQ
Can ELLIPAL help me recover my stolen assets?
No. ELLIPAL is a decentralized self-custody wallet, so once assets are transferred out, the transaction cannot be reversed or recovered by ELLIPAL or anyone else.
Can ELLIPAL freeze my assets to stop a theft?
No. Blockchain transactions are decentralized and irreversible. ELLIPAL has no control over your assets and cannot freeze or block a transaction once it's broadcast.
My cold wallet never left my possession. How were my assets transferred?
This happens when your Seed Phrase itself was exposed. Anyone with the Seed Phrase can import your wallet into another device or a third-party Hot Wallet (software wallet) and transfer assets without ever touching your ELLIPAL device.
# Why Is My Seed Phrase Invalid When I Import It?
Getting an invalid seed phrase error on import usually means a typo, a wrong word, or a formatting issue. Here's how to find and fix it.
An "invalid seed phrase" error means the ELLIPAL App or device cannot recognize one or more of the words you entered. This almost always comes down to a typo, a word that isn't part of the standard word list, a word out of order, or a stray extra space. Checking the four points below will usually find it.
***
### Common Causes of an Invalid Seed Phrase
1. **Incorrect spelling**: Check every word carefully for typos, and make sure all letters are lowercase.
2. **A word that isn't in the BIP39 list**: Your seed phrase is built entirely from a fixed list of 2,048 words defined by the BIP39 standard, the technical spec that hardware wallets use to generate and check seed phrases. If a word isn't on that list, the wallet will reject it. Compare each word against the [official BIP39 word list](https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt) to catch misspellings.
3. **Words entered in the wrong order**: Your seed phrase must be entered in the exact sequence it was originally generated in. Even correct words in the wrong order will fail.
4. **Extra spacing**: Remove any extra spaces before, between, or after the words. Each word should be separated by a single space, and there should be no trailing space after the last word.
Once you've corrected the phrase against all four points, try the import again.
***
### How to Confirm It Worked
After re-entering the corrected seed phrase, the ELLIPAL App or device should accept it without an error and load your wallet's accounts and balances. If the same error appears again, work through the four causes above one more time, word by word.
***
### FAQ
What is BIP39, and why does it matter for my seed phrase?
BIP39 is the technical standard that defines the 2,048-word list used to generate and check seed phrases across most hardware wallets. If a word you entered isn't part of that list, the wallet has no way to recognize it, which triggers the invalid seed phrase error.
I've checked every word and the phrase still won't import. What should I do?
Recheck the word order and spacing first, since those are the most commonly missed causes. If the phrase still fails after that, contact ELLIPAL support with the device model and app version so the team can help troubleshoot further.
Can capital letters or punctuation in my seed phrase cause this error?
Yes. Seed phrase words must be entered in lowercase, with no punctuation or extra characters. Any capitalization or added symbols will cause the word to not match the BIP39 list.
***
### Related Guides
# Why Are My Addresses Different After Recovering with a Seed Phrase?
If the wallet address shown after restoring your wallet is different from the address you used before, it usually means that one of the recovery details is different.
If the address in your restored wallet doesn't match the one you used before, one of your recovery inputs, the Seed Phrase, address type, derivation path, or passphrase, differs from what created the original wallet. Compare the receiving address in your restored wallet with the original address you used to receive crypto to confirm you're actually seeing a different address.
{% hint style="info" %}
**Quick check before you go further:** if the address is the same as before, this isn't an address mismatch. The issue is more likely balance display, network sync, token display, or transaction confirmation. See [Why Is My Balance Not Showing?](https://support.ellipal.com/docs/troubleshooting-and-support/why-is-my-balance-not-showing) instead. If the address is genuinely different, continue below.
{% endhint %}
***
### Common Reasons Your Recovered Address Is Different
1. **The Seed Phrase is different or entered incorrectly**: Check that every word is correct, in the right order, and from the same wallet account you're trying to recover.
2. **The wrong address type was selected during recovery**: Some recovery flows let you choose an address type, and picking a different one than the original wallet used will produce a different address.
3. **The derivation path is different**: ELLIPAL uses the standard derivation path `m/44'/coin_type'/0'/0/0`, a fixed formula that turns your Seed Phrase into wallet addresses. If your original wallet used a different derivation path, the recovered address won't match.
4. **The passphrase is missing or different**: If you set a passphrase on the original account, you must enter that exact same passphrase during recovery, since a passphrase creates an entirely separate wallet from the same Seed Phrase. Passphrases are case-sensitive, and spaces, symbols, and capital letters all matter.
***
### How to Check if a Passphrase Is the Cause
Compare an address type that a passphrase doesn't affect, such as the XRP non-BIP44 address, against one that it does, such as the ETH address. On ELLIPAL Titan 2.0, do this comparison in the ELLIPAL App; on ELLIPAL X Card, compare within the App only, since X Card has no screen for on-device address verification.
* If the XRP non-BIP44 address **matches** but the ETH address is **different**, a passphrase is the likely cause.
* Try recovering the wallet again with the exact passphrase used when the original account was created.
***
### How to Confirm It Worked
Once you've corrected the mismatched input and recovered the wallet again, the receiving address should match the one you originally used to receive crypto. Confirm your balance appears correctly on that address before resuming normal use.
***
### FAQ
Does a different address always mean my funds are lost?
No. In almost every case, the funds are still tied to your original Seed Phrase and address, they just haven't shown up yet because one recovery input didn't match. Correcting that input and recovering again will bring the correct address, and your balance, back.
How do I know if my original wallet used a passphrase?
If you don't remember setting one, try recovering without a passphrase first. If the address still doesn't match, a passphrase is the most likely explanation, especially if the XRP non-BIP44 address matches but the ETH address doesn't.
# How Do I Contact ELLIPAL Support?
If you need help, please contact the correct ELLIPAL support team based on your issue.
### Product Usage Issues
For ELLIPAL device, ELLIPAL App, wallet connection, transaction, or technical questions, contact:
[**cs@ellipal.com**](mailto:cs@ellipal.com)
### Order & Shipping Issues
For order, shipping, payment, refund, or delivery questions, contact:
[**support@ellipal.com**](mailto:support@ellipal.com)
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