# ELLIPAL ## Docs - [Help Center](https://support.ellipal.com/readme.md) - [Getting started checklist](https://support.ellipal.com/getting-started/getting-started-checklist.md): Everything you need to do to go from sign-up to a published site. - [What's the difference between a workspace and a project?](https://support.ellipal.com/getting-started/whats-the-difference-between-a-workspace-and-a-project.md): Understand the difference between workspaces and projects, and when to use each. - [Setting up a custom domain](https://support.ellipal.com/getting-started/setting-up-a-custom-domain.md): Point your own domain or subdomain at your published site. - [How do I change my plan?](https://support.ellipal.com/plans-billing/how-do-i-change-my-plan.md): Upgrade, downgrade, or switch between billing cycles at any time. - [Billing FAQ](https://support.ellipal.com/plans-billing/billing-faq.md): Answers to the most common billing questions. - [Inviting team members to your workspace](https://support.ellipal.com/admin/inviting-team-members-to-your-workspace.md): Add team members to your workspace and assign them the right roles. - [SSO configuration guide](https://support.ellipal.com/admin/sso-configuration-guide.md): Configure single sign-on so your team can log in with your existing identity provider. - [Managing API keys](https://support.ellipal.com/admin/managing-api-keys.md): Manage API keys and monitor usage across your workspace. - [Connecting a third-party app](https://support.ellipal.com/integrations/connecting-a-third-party-app.md): Connect external tools to bring your content and workflows together. - [Why isn't my integration syncing?](https://support.ellipal.com/integrations/why-isnt-my-integration-syncing.md): Common reasons your integration stops syncing, and how to fix them. - [API rate limits and quotas](https://support.ellipal.com/integrations/api-rate-limits-and-quotas.md): Understand the API rate limits that apply to your plan, and what to do if you hit them. - [Contributing to the platform](https://support.ellipal.com/community/contributing-to-the-platform.md): Help improve the platform by contributing feedback, bug reports, and ideas. * [Basics](https://support.ellipal.com/getting-started/basics.md): Learn the core concepts of ELLIPAL before setting up your wallet. This guide explains what an ELLIPAL cold wallet is, how it works with the ELLIPAL App, and which product may be right for you. * [Create a New Wallet](https://support.ellipal.com/getting-started/titan-2.0/create-a-new-wallet.md): Learn how to create a new wallet on your ELLIPAL Titan 2.0 hardware wallet, back up your seed phrase, and connect your cold wallet to the ELLIPAL App — fully offline, in under 10 minutes. * [Recover an Existing Wallet](https://support.ellipal.com/getting-started/titan-2.0/recover-an-existing-wallet.md): Learn how to recover an existing wallet on your ELLIPAL Titan 2.0 using a seed phrase, connect it to the ELLIPAL App, and confirm your balance—fully offline. * [View Receiving Addresses](https://support.ellipal.com/getting-started/titan-2.0/view-receiving-addresses.md): Learn how to view and verify your receiving address on ELLIPAL Titan 2.0, switch BTC address types, and confirm the address before receiving crypto. * [Send Crypto](https://support.ellipal.com/getting-started/titan-2.0/send-crypto.md): Learn how to send cryptocurrency with ELLIPAL Titan 2.0 using the ELLIPAL App and offline QR-code signing and transaction verification before broadcast. * [Create a New Wallet](https://support.ellipal.com/getting-started/x-card/create-a-new-wallet.md): This guide shows you how to create a new wallet on your ELLIPAL X Card and connect it to the ELLIPAL App. * [Recover an Existing Wallet](https://support.ellipal.com/getting-started/x-card/recover-an-existing-wallet.md): Learn how to recover a wallet on your ELLIPAL X Card using a seed phrase, connect it to the ELLIPAL App via NFC, and verify your wallet address—fully offline. * [View Receiving Addresses](https://support.ellipal.com/getting-started/x-card/view-receiving-addresses.md): Learn how to view your receiving address on ELLIPAL X Card in the ELLIPAL App, switch BTC address types, and confirm the correct network before receiving crypto. * [Send Crypto](https://support.ellipal.com/getting-started/x-card/send-crypto.md): Learn how to send cryptocurrency with ELLIPAL X Card using the ELLIPAL App and NFC signing — with transaction verification before broadcast. * [Create a New Wallet](https://support.ellipal.com/getting-started/titan-mini/create-a-new-wallet.md): This guide shows you how to create a new wallet on your ELLIPAL Titan Mini and connect it to the ELLIPAL App. * [Recover an Existing Wallet](https://support.ellipal.com/getting-started/titan-mini/recover-an-existing-wallet.md): This guide shows you how to recover an existing wallet on your ELLIPAL Titan Mini using a seed phrase and connect it to the ELLIPAL App. * [View Receiving Addresses](https://support.ellipal.com/getting-started/titan-mini/view-receiving-addresses.md): This guide shows you how to view, verify, and switch receiving addresses in the ELLIPAL App when using Titan Mini. You can use the address or QR code to receive crypto. * [Send Cryptocurrency](https://support.ellipal.com/getting-started/titan-mini/send-cryptocurrency.md): This guide shows you how to send cryptocurrency with ELLIPAL Titan Mini using the ELLIPAL App and QR-code signing. - [What are Seed Phrase, Passphrase, Password, and Card-PIN?](https://support.ellipal.com/features-and-advanced-usage/security-and-backup/what-are-seed-phrase-passphrase-password-and-card-pin.md): Seed Phrase, Passphrase, Password, and Card-PIN are common security terms in ELLIPAL wallets, but they have different meanings and uses. - [How to Verify Your Seed Phrase on ELLIPAL Titan 2.0?](https://support.ellipal.com/features-and-advanced-usage/security-and-backup/how-to-verify-your-seed-phrase-on-ellipal-titan-2.0.md): Learn how to verify your seed phrase on ELLIPAL Titan 2.0 to confirm your backup is correct — without changing your wallet or exposing your keys. - [How to Enable Passphrase on ELLIPAL Titan and X Card?](https://support.ellipal.com/features-and-advanced-usage/security-and-backup/how-to-enable-passphrase-on-ellipal-titan-and-x-card.md): This guide shows you how to enable Passphrase on your ELLIPAL device. Passphrase adds an extra layer of security to your wallet. After enabling it, you must enter both your seed phrase and passphrase - [How to Set a Secondary Wallet on ELLIPAL Titan 2.0?](https://support.ellipal.com/features-and-advanced-usage/security-and-backup/how-to-set-a-secondary-wallet-on-ellipal-titan-2.0.md): Learn how to set a secondary wallet on ELLIPAL Titan 2.0 using an alternate screen lock pattern. Selected accounts stay visible; others stay hidden. Your keys and assets are never affected. - [Common Crypto Scams Targeting Hardware Wallet Users](https://support.ellipal.com/features-and-advanced-usage/security-and-backup/common-crypto-scams-targeting-hardware-wallet-users.md): Learn how to identify and avoid common crypto scams targeting ELLIPAL users, including fake support, phishing emails, fake apps, and seed phrase scams. - [How to Add Networks to Your ELLIPAL Titan 2.0 and X Card？](https://support.ellipal.com/features-and-advanced-usage/device-usage-and-maintenance/how-to-add-networks-to-your-ellipal-titan-2.0-and-x-card.md): Learn how to add networks and coins to your ELLIPAL Titan 2.0 or X Card and sync them to the ELLIPAL App. Supports all major blockchains including Bitcoin, Ethereum, and more. - [How to Add or Remove Tokens in the ELLIPAL App?](https://support.ellipal.com/features-and-advanced-usage/device-usage-and-maintenance/how-to-add-or-remove-tokens-in-the-ellipal-app.md): Learn how to add and remove tokens in the ELLIPAL App. Tokens are managed in the app by network — add by name or contract address, remove anytime without affecting your assets. - [How to Change Your Account Name on ELLIPAL Titan 2.0 and X Card?](https://support.ellipal.com/features-and-advanced-usage/device-usage-and-maintenance/how-to-change-your-account-name-on-ellipal-titan-2.0-and-x-card.md): Learn how to change your account name on ELLIPAL Titan 2.0 and X Card. Renaming an account is a display change only — your assets, wallet address, and seed phrase are never affected. - [How to Delete an Account on ELLIPAL Titan 2.0?](https://support.ellipal.com/features-and-advanced-usage/device-usage-and-maintenance/how-to-delete-an-account-on-ellipal-titan-2.0.md): Learn how to delete an account on ELLIPAL Titan 2.0. Deleting an account removes it from the device only — your assets stay on the blockchain and can be recovered with your seed phrase. - [How to Delete an Account in the ELLIPAL App?](https://support.ellipal.com/features-and-advanced-usage/device-usage-and-maintenance/how-to-delete-an-account-in-the-ellipal-app.md): This guide shows how to remove an account from the ELLIPAL App. - [Firmware Upgrade Guide (Titan Series)](https://support.ellipal.com/features-and-advanced-usage/device-usage-and-maintenance/firmware-upgrade-guide-titan-series.md): This guide explains how to update the firmware on your ELLIPAL Titan 2.0 / Titan / Titan Mini. - [How to Download the Firmware Update File to a microSD Card on Your Phone?](https://support.ellipal.com/features-and-advanced-usage/device-usage-and-maintenance/how-to-download-the-firmware-update-file-to-a-microsd-card-on-your-phone.md): This guide shows you how to use a Type-C adapter to save the ELLIPAL firmware update file to an SD card using an Android phone. In this guide, we use a Google Pixel 5 as an example. - [Sign function & QR Codes](https://support.ellipal.com/features-and-advanced-usage/device-usage-and-maintenance/sign-function-and-qr-codes.md): This guide explains how the QR-code signing function works on ELLIPAL Titan and how to identify different QR codes used in the App and on the device. - [How to Connect ELLIPAL to MetaMask](https://support.ellipal.com/features-and-advanced-usage/device-usage-and-maintenance/how-to-connect-ellipal-to-metamask.md): This guide explains how to connect an ELLIPAL Titan Series wallet to MetaMask for Web3 and DApp use. Your private keys stay offline, and all transactions must be signed on your ELLIPAL device. - [How to Use ELLIPAL as a Signer in Safe Multisig?](https://support.ellipal.com/features-and-advanced-usage/device-usage-and-maintenance/how-to-use-ellipal-as-a-signer-in-safe-multisig.md) - [Common Receiving Issues and Solutions](https://support.ellipal.com/features-and-advanced-usage/common-receiving-issues-and-solutions.md): This guide explains how to receive cryptocurrency in ELLIPAL and helps troubleshoot the most common receiving issues. - [Common Sending Issues and Solutions](https://support.ellipal.com/features-and-advanced-usage/common-sending-issues-and-solutions.md): This guide explains the general process for sending cryptocurrency in ELLIPAL and focuses on the most common sending issues. - [Token & Network Basics](https://support.ellipal.com/features-and-advanced-usage/token-and-network-basics.md): This guide explains tokens, native coins, networks, and address formats to help you avoid common mistakes when managing assets on ELLIPAL. - [How to Activate HBAR Account on Titan?](https://support.ellipal.com/features-and-advanced-usage/how-to-activate-hbar-account-on-titan.md): If your HBAR shows “Unactivated,” your Hedera account has not been created yet. You must activate it to generate a Hedera Account ID, such as 0.0.xxxxx, before sending or receiving HBAR. - [Manage Networks and Privacy Settings](https://support.ellipal.com/features-and-advanced-usage/manage-networks-and-privacy-settings.md): This guide helps users manage their asset display and improve privacy in the ELLIPAL App. You will learn how to add/remove networks and control what is visible on your asset page. - [Buy](https://support.ellipal.com/features-and-advanced-usage/service-features/buy.md): This guide shows you how to buy cryptocurrency in the ELLIPAL App through supported third-party payment providers. - [Swap](https://support.ellipal.com/features-and-advanced-usage/service-features/swap.md): This guide explains how to swap cryptocurrencies in the ELLIPAL App and how to check your swap order status. - [Staking & Earning Rewards](https://support.ellipal.com/features-and-advanced-usage/service-features/staking-and-earning-rewards.md): This guide shows you how to stake crypto using the ELLIPAL App. - [How to View and Manage Your NFTs?](https://support.ellipal.com/features-and-advanced-usage/service-features/how-to-view-and-manage-your-nfts.md): This guide helps users quickly locate and view their NFT assets and resolve issues where NFTs are not displayed. - [ELLIPAL Predict Supported Regions](https://support.ellipal.com/features-and-advanced-usage/predict/ellipal-predict-supported-regions.md) - [How to Enable Trading in Predict?](https://support.ellipal.com/features-and-advanced-usage/predict/how-to-enable-trading-in-predict.md): This guide shows you how to enable trading in Predict in the ELLIPAL App. Before you can use Predict, you need to complete the trading authorization process. - [How to Deposit Funds into Your Predict Account?](https://support.ellipal.com/features-and-advanced-usage/predict/how-to-deposit-funds-into-your-predict-account.md): This guide explains how to deposit funds into your Predict account in the ELLIPAL App. - [How to Place a Market Buy Order in Predict?](https://support.ellipal.com/features-and-advanced-usage/predict/how-to-place-a-market-buy-order-in-predict.md): This guide explains how to place a Market Buy order in Predict in the ELLIPAL App. A Market Buy order lets you buy shares at the current market price, which usually makes the order easier to fill. - [How to Place a Limit Buy Order in Predict?](https://support.ellipal.com/features-and-advanced-usage/predict/how-to-place-a-limit-buy-order-in-predict.md): This guide shows you how to place a Limit Buy order in Predict in the ELLIPAL App. - [How to Sell a Position in Predict?](https://support.ellipal.com/features-and-advanced-usage/predict/how-to-sell-a-position-in-predict.md): This guide shows you how to sell a position in Predict in the ELLIPAL App. - [How to Cancel an Open Order in Predict?](https://support.ellipal.com/features-and-advanced-usage/predict/how-to-cancel-an-open-order-in-predict.md): This guide shows you how to cancel an open order in the Predict section of the ELLIPAL App. If your order has not been filled yet, you can cancel it directly from the order details page. - [How to Withdraw Funds from Your Predict Account?](https://support.ellipal.com/features-and-advanced-usage/predict/how-to-withdraw-funds-from-your-predict-account.md): This guide shows you how to withdraw funds from your Predict account in the ELLIPAL App. * [How to fix NFC connection issues with the ELLIPAL X Card?](https://support.ellipal.com/troubleshooting-and-support/device-and-connection-issues/how-to-fix-nfc-connection-issues-with-the-ellipal-x-card.md): This guide helps resolve NFC connection issues when using the ELLIPAL X Card with the ELLIPAL App. Most NFC issues are caused by phone cases, incorrect card placement, or movement during scanning. * [Why is the App scan page black?](https://support.ellipal.com/troubleshooting-and-support/device-and-connection-issues/why-is-the-app-scan-page-black.md): The ELLIPAL App scan page shows a black screen or an error message after opening the scanner. * [What should I do if my ELLIPAL device won’t turn on?](https://support.ellipal.com/troubleshooting-and-support/device-and-connection-issues/what-should-i-do-if-my-ellipal-device-wont-turn-on.md): If your ELLIPAL Titan device won’t turn on or appears not to be charging, follow this guide to troubleshoot and restore normal operation. * [What should I do if the firmware update fails?](https://support.ellipal.com/troubleshooting-and-support/device-and-connection-issues/what-should-i-do-if-the-firmware-update-fails.md) * [How do I factory reset my ELLIPAL Titan?](https://support.ellipal.com/troubleshooting-and-support/device-and-connection-issues/how-do-i-factory-reset-my-ellipal-titan.md): Learn how to factory reset your ELLIPAL Titan safely, including important backup reminders and two methods to remove account data from your device. * [How to add BTC Taproot address on Titan?](https://support.ellipal.com/troubleshooting-and-support/device-and-connection-issues/how-to-add-btc-taproot-address-on-titan.md): After upgrading to version 4.12.0 or later, you can enable and use BTC Taproot addresses on TITAN Series devices. * [Why is my balance not showing?](https://support.ellipal.com/troubleshooting-and-support/why-is-my-balance-not-showing.md): This guide explains why your balance may not show in the ELLIPAL App and how to check whether your assets arrived. If you made a transfer, check it on the correct blockchain explorer. * [Where is My Money?](https://support.ellipal.com/troubleshooting-and-support/where-is-my-money.md): Learn why a successful crypto transfer may not appear immediately, what can cause delays or missing funds, and what steps you can take to check the transaction safely. * [Can my transaction be canceled or reversed?](https://support.ellipal.com/troubleshooting-and-support/can-my-transaction-be-canceled-or-reversed.md) * [Why do I see signature verification errors 50300 or 40000?](https://support.ellipal.com/troubleshooting-and-support/why-do-i-see-signature-verification-errors-50300-or-40000.md): This guide explains why signing may fail with errors like 50300 or 40000. This usually happens when the ELLIPAL App and cold wallet are not fully synchronized. * [What should I do if I sent assets to the wrong network?](https://support.ellipal.com/troubleshooting-and-support/what-should-i-do-if-i-sent-assets-to-the-wrong-network.md): This guide helps you understand what to do if you sent assets to the wrong network. Use the flowchart below to identify your situation and choose the correct recovery method. * [Why does the App say “Insufficient balance” when I send ERC20 tokens?](https://support.ellipal.com/troubleshooting-and-support/why-does-the-app-say-insufficient-balance-when-i-send-erc20-tokens.md): If you’re trying to send ERC20 tokens and app is displaying a message saying "Insufficient balance," it’s important to understand how transaction fees work on the Ethereum network and other blockchain * [Why did my transaction fail with an “Out of Gas” error?](https://support.ellipal.com/troubleshooting-and-support/why-did-my-transaction-fail-with-an-out-of-gas-error.md): The "Out of Gas" error occurs when the assigned Gas Limit for a transaction is not enough to complete the operation on the Ethereum Virtual Machine (EVM). * [Do I need a Memo or Tag when sending coins?](https://support.ellipal.com/troubleshooting-and-support/do-i-need-a-memo-or-tag-when-sending-coins.md) * [Why do XRP and XLM require a minimum balance?](https://support.ellipal.com/troubleshooting-and-support/why-do-xrp-and-xlm-require-a-minimum-balance.md) * [What should I do if my ELLIPAL device is lost or stolen?](https://support.ellipal.com/troubleshooting-and-support/loss-security-and-support/what-should-i-do-if-my-ellipal-device-is-lost-or-stolen.md): If your ELLIPAL device is lost or stolen, you may worry about losing your assets. This article explains why your funds are still safe and what you should do next. * [What should I do if my seed phrase is compromised?](https://support.ellipal.com/troubleshooting-and-support/loss-security-and-support/what-should-i-do-if-my-seed-phrase-is-compromised.md): If your seed phrase is exposed, leaked, or accessed by someone else, your assets are at serious risk. This article explains what it means and what actions you must take immediately. * [What should I do if I lose my seed phrase?](https://support.ellipal.com/troubleshooting-and-support/loss-security-and-support/what-should-i-do-if-i-lose-my-seed-phrase.md) * [Why is my seed phrase invalid when I import it?](https://support.ellipal.com/troubleshooting-and-support/loss-security-and-support/why-is-my-seed-phrase-invalid-when-i-import-it.md) * [Why are my addresses different after recovering with a seed phrase?](https://support.ellipal.com/troubleshooting-and-support/loss-security-and-support/why-are-my-addresses-different-after-recovering-with-a-seed-phrase.md): If the wallet address shown after restoring your wallet is different from the address you used before, it usually means that one of the recovery details is different. * [What is a passphrase and how does it affect wallet recovery?](https://support.ellipal.com/troubleshooting-and-support/loss-security-and-support/what-is-a-passphrase-and-how-does-it-affect-wallet-recovery.md): A Passphrase adds an extra layer of protection to your wallet. Using the same seed phrase with a different or missing Passphrase may prevent you from restoring the original account. * [Can I recover my assets without an ELLIPAL device?](https://support.ellipal.com/troubleshooting-and-support/loss-security-and-support/can-i-recover-my-assets-without-an-ellipal-device.md) * [How do I contact ELLIPAL Support?](https://support.ellipal.com/troubleshooting-and-support/loss-security-and-support/how-do-i-contact-ellipal-support.md) * [How do warranty and returns work?](https://support.ellipal.com/troubleshooting-and-support/loss-security-and-support/how-do-warranty-and-returns-work.md): Learn about ELLIPAL’s warranty coverage, return and replacement policy, and refund process. Please contact ELLIPAL Support before sending any item back. - [How to order a free ELLIPAL Pay card](https://support.ellipal.com/ellipal-pay/how-to-order-a-free-ellipal-pay-card.md) - [Eligible Countries for ELLIPAL Pay](https://support.ellipal.com/ellipal-pay/eligible-countries-for-ellipal-pay.md): ELLIPAL Pay Card is available to legal residents of selected countries in Europe and Latin America. Availability is expanding — users can join the waitlist to be notified when their country is added. - [ELLIPAL Pay Card Fees and Limits](https://support.ellipal.com/ellipal-pay/ellipal-pay-card-fees-and-limits.md): ELLIPAL Pay keeps card fees and limits clear. This guide explains the main fees, spending limits, FX rates, and when gas fees may apply. - [Why Was My Transaction Declined? Common Reasons](https://support.ellipal.com/ellipal-pay/why-was-my-transaction-declined-common-reasons.md): A declined payment can happen for a few common reasons. Use this checklist to find the issue and what to do next. - [Handling Duplicate or Unrecognised Transactions](https://support.ellipal.com/ellipal-pay/handling-duplicate-or-unrecognised-transactions.md): Unexpected charges on your Card can be stressful—but most cases are easily resolved. This guide breaks down two types of issues: - [How to Fund Your ELLIPAL Pay Card](https://support.ellipal.com/ellipal-pay/how-to-fund-your-ellipal-pay-card.md): Your ELLIPAL Pay card does not spend directly from your main wallet balance. To use the card, you need to add funds to your ELLIPAL Pay balance first. - [How to Freeze and Unfreeze Your ELLIPAL Pay Card](https://support.ellipal.com/ellipal-pay/how-to-freeze-and-unfreeze-your-ellipal-pay-card.md): The freeze feature lets you temporarily stop payments on your ELLIPAL Pay virtual card. You can use it anytime if you are not using the card or notice something suspicious. - [Do I Need to Pay Gas Fees with ELLIPAL Pay?](https://support.ellipal.com/ellipal-pay/do-i-need-to-pay-gas-fees-with-ellipal-pay.md): Whether or not you need to pay gas fees depends on what you're doing. With ELLIPAL Pay, card spending is entirely gas-free, while certain crypto actions still require a small fee. * [Offers and Price](https://support.ellipal.com/order-and-shipping/order/offers-and-price.md) * [Payment Methods](https://support.ellipal.com/order-and-shipping/order/payment-methods.md) * [Status of my order](https://support.ellipal.com/order-and-shipping/order/status-of-my-order.md) * [My delivered package was open!](https://support.ellipal.com/order-and-shipping/order/my-delivered-package-was-open.md) * [Delivery time](https://support.ellipal.com/order-and-shipping/order/delivery-time.md) * [Parcels Lost and Damaged](https://support.ellipal.com/order-and-shipping/shipping-policy/parcels-lost-and-damaged.md) * [Shipping Methods & Costs](https://support.ellipal.com/order-and-shipping/shipping-policy/shipping-methods-and-costs.md) * [Duties & Taxes](https://support.ellipal.com/order-and-shipping/shipping-policy/duties-and-taxes.md) * [Tracking Notifications](https://support.ellipal.com/order-and-shipping/shipping-policy/tracking-notifications.md) * [Delivery Terms](https://support.ellipal.com/order-and-shipping/shipping-policy/delivery-terms.md) * [Special Case Existing](https://support.ellipal.com/order-and-shipping/shipping-policy/special-case-existing.md) --- # Agent Instructions This documentation is published with GitBook. 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