# ELLIPAL Help Center ## Docs - [Basics](https://support.ellipal.com/basics.md): Learn the core concepts of ELLIPAL before setting up your wallet. This guide explains what an ELLIPAL cold wallet is, how it works with the ELLIPAL App, and which product may be right for you. - [Create a New Wallet](https://support.ellipal.com/titan-2.0/create-a-new-wallet.md): Learn how to create a new wallet on your ELLIPAL Titan 2.0 hardware wallet, back up your seed phrase, and connect your cold wallet to the ELLIPAL App — fully offline, in under 10 minutes. - [Recover an Existing Wallet](https://support.ellipal.com/titan-2.0/recover-an-existing-wallet.md): Learn how to recover an existing wallet on your ELLIPAL Titan 2.0 using a seed phrase, connect it to the ELLIPAL App, and confirm your balance—fully offline. - [View Receiving Addresses](https://support.ellipal.com/titan-2.0/view-receiving-addresses.md): Learn how to view and verify your receiving address on ELLIPAL Titan 2.0, switch BTC address types, and confirm the address before receiving crypto. - [Send Crypto with Titan](https://support.ellipal.com/titan-2.0/send-crypto.md): Learn how to send cryptocurrency with ELLIPAL Titan 2.0 using the ELLIPAL App and offline QR Code Signing and transaction verification before broadcast. - [Create a New Wallet](https://support.ellipal.com/x-card/create-a-new-wallet.md): This guide shows you how to create a new wallet on your ELLIPAL X Card and connect it to the ELLIPAL App. - [Recover an Existing Wallet](https://support.ellipal.com/x-card/recover-an-existing-wallet.md): Learn how to recover a wallet on your ELLIPAL X Card using a seed phrase, connect it to the ELLIPAL App via NFC, and verify your wallet address—fully offline. - [View Receiving Addresses](https://support.ellipal.com/x-card/view-receiving-addresses.md): Learn how to view your receiving address on ELLIPAL X Card in the ELLIPAL App, switch BTC address types, and confirm the correct network before receiving crypto. - [Send Crypto with X Card](https://support.ellipal.com/x-card/send-crypto.md): Learn how to send cryptocurrency with ELLIPAL X Card using the ELLIPAL App and NFC signing — with transaction verification before broadcast. - [Create a New Wallet](https://support.ellipal.com/titan-mini/create-a-new-wallet.md): This guide shows you how to create a new wallet on your ELLIPAL Titan Mini and connect it to the ELLIPAL App. - [Recover an Existing Wallet](https://support.ellipal.com/titan-mini/recover-an-existing-wallet.md): This guide shows you how to recover an existing wallet on your ELLIPAL Titan Mini using a seed phrase and connect it to the ELLIPAL App. - [View Receiving Addresses](https://support.ellipal.com/titan-mini/view-receiving-addresses.md): This guide shows you how to view, verify, and switch receiving addresses in the ELLIPAL App when using Titan Mini. You can use the address or QR code to receive crypto. - [Send Cryptocurrency](https://support.ellipal.com/titan-mini/send-cryptocurrency.md): This guide shows you how to send cryptocurrency with ELLIPAL Titan Mini using the ELLIPAL App and QR Code Signing. * [What are Seed Phrase, Passphrase, Password, and Card-PIN?](https://support.ellipal.com/docs/features-and-advanced-usage/security-and-backup/what-are-seed-phrase-passphrase-password-and-card-pin.md): Seed Phrase, Passphrase, Password, and Card-PIN are common security terms in ELLIPAL wallets, but they have different meanings and uses. * [How to Verify Your Seed Phrase on ELLIPAL Titan 2.0?](https://support.ellipal.com/docs/features-and-advanced-usage/security-and-backup/how-to-verify-your-seed-phrase-on-ellipal-titan-2.0.md): Learn how to verify your seed phrase on ELLIPAL Titan 2.0 to confirm your backup is correct — without changing your wallet or exposing your keys. * [How to Enable Passphrase on ELLIPAL Titan and X Card?](https://support.ellipal.com/docs/features-and-advanced-usage/security-and-backup/how-to-enable-passphrase-on-ellipal-titan-and-x-card.md): This guide shows you how to enable Passphrase on your ELLIPAL device. Passphrase adds an extra layer of security to your wallet. After enabling it, you must enter both your seed phrase and passphrase * [How to Set a Secondary Wallet on ELLIPAL Titan 2.0?](https://support.ellipal.com/docs/features-and-advanced-usage/security-and-backup/how-to-set-a-secondary-wallet-on-ellipal-titan-2.0.md): Learn how to set a secondary wallet on ELLIPAL Titan 2.0 using an alternate screen lock pattern. Selected accounts stay visible; others stay hidden. Your keys and assets are never affected. * [Common Crypto Scams Targeting Hardware Wallet Users](https://support.ellipal.com/docs/features-and-advanced-usage/security-and-backup/common-crypto-scams-targeting-hardware-wallet-users.md): Learn how to identify and avoid common crypto scams targeting ELLIPAL users, including fake support, phishing emails, fake apps, and seed phrase scams. * [How to Add Networks to Your ELLIPAL Titan 2.0 and X Card?](https://support.ellipal.com/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-add-networks-to-your-ellipal-titan-2.0-and-x-card.md): Learn how to add networks and coins to your ELLIPAL Titan 2.0 or X Card and sync them to the ELLIPAL App. Supports all major blockchains including Bitcoin, Ethereum, and more. * [How to Add or Remove Tokens in the ELLIPAL App?](https://support.ellipal.com/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-add-or-remove-tokens-in-the-ellipal-app.md): Learn how to add and remove tokens in the ELLIPAL App. Tokens are managed in the app by network — add by name or contract address, remove anytime without affecting your assets. * [How to Change Your Account Name on ELLIPAL Titan 2.0 and X Card?](https://support.ellipal.com/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-change-your-account-name-on-ellipal-titan-2.0-and-x-card.md): Learn how to change your account name on ELLIPAL Titan 2.0 and X Card. Renaming an account is a display change only — your assets, wallet address, and seed phrase are never affected. * [How to Delete an Account on ELLIPAL Titan 2.0?](https://support.ellipal.com/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-delete-an-account-on-ellipal-titan-2.0.md): Learn how to delete an account on ELLIPAL Titan 2.0. Deleting an account removes it from the device only — your assets stay on the blockchain and can be recovered with your seed phrase. * [How to Delete an Account in the ELLIPAL App?](https://support.ellipal.com/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-delete-an-account-in-the-ellipal-app.md): This guide shows how to remove an account from the ELLIPAL App. * [How to Update the Firmware on ELLIPAL Titan?](https://support.ellipal.com/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-update-the-firmware-on-ellipal-titan.md): How to update firmware on ELLIPAL Titan series hardware wallets using a microSD card. Covers Titan 2.0, Titan, and Titan Mini, from version check to installation in under 10 minutes. * [How to Download the Firmware Update File to a microSD Card on Your Phone?](https://support.ellipal.com/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-download-the-firmware-update-file-to-a-microsd-card-on-your-phone.md): Learn how to use a Type-C adapter to save the ELLIPAL firmware update file to an SD card using an Android phone. In this guide, we use a Google Pixel 5 as an example. * [Sign function & QR Codes](https://support.ellipal.com/docs/features-and-advanced-usage/device-usage-and-maintenance/sign-function-and-qr-codes.md): Learn how QR Code Signing works on ELLIPAL Titan 2.0, how transaction data moves between the app and device, and how to tell each QR code type apart. * [How to Connect ELLIPAL to MetaMask?](https://support.ellipal.com/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-connect-ellipal-to-metamask.md): Learn how to connect an ELLIPAL Titan Series wallet to MetaMask for Web3 and dApp use. Your private keys stay offline, and all transactions must be signed on your ELLIPAL device. * [How to Use ELLIPAL as a Signer in Safe Multisig?](https://support.ellipal.com/docs/features-and-advanced-usage/device-usage-and-maintenance/how-to-use-ellipal-as-a-signer-in-safe-multisig.md): Learn how to use ELLIPAL Titan 2.0 or X Card as a signer in a Safe multisig wallet — connect via WalletConnect, create a Safe account, and sign transactions securely with your hardware wallet. * [Common Receiving Issues and Solutions](https://support.ellipal.com/docs/features-and-advanced-usage/common-receiving-issues-and-solutions.md): Troubleshoot the most common receiving issues with ELLIPAL — address rejected, funds not showing, wrong network, and more. Includes step-by-step solutions for each problem. * [Common Sending Issues and Solutions](https://support.ellipal.com/docs/features-and-advanced-usage/common-sending-issues-and-solutions.md): Troubleshoot the most common sending issues with ELLIPAL — invalid address, insufficient funds, missing memo, wrong network, signing failed, and more. Includes solutions for each problem. * [Token & Network Basics](https://support.ellipal.com/docs/features-and-advanced-usage/token-and-network-basics.md): Understand the difference between tokens, native coins, and networks — and why choosing the right network matters every time you send or receive crypto on ELLIPAL. * [How to Activate HBAR Account on Titan?](https://support.ellipal.com/docs/features-and-advanced-usage/how-to-activate-hbar-account-on-titan.md): Your HBAR shows "Unactivated"? Complete this one-time activation on ELLIPAL Titan 2.0 to generate your Hedera Account ID and start sending or receiving funds in under two minutes. * [How to Rent TRON Energy When Sending USDT on ELLIPAL?](https://support.ellipal.com/docs/features-and-advanced-usage/how-to-rent-tron-energy-when-sending-usdt-on-ellipal.md): How to reduce USDT (TRC20) transfer fees using TRON energy rental in the ELLIPAL App. Covers Save mode signing steps for ELLIPAL Titan 2.0 and ELLIPAL X Card. * [How to Manage Networks and Privacy Settings in the ELLIPAL App?](https://support.ellipal.com/docs/features-and-advanced-usage/how-to-manage-networks-and-privacy-settings-in-the-ellipal-app.md): This guide helps users manage their asset display and improve privacy in the ELLIPAL App. You will learn how to add/remove networks and control what is visible on your asset page. * [How to Buy Crypto with ELLIPAL?](https://support.ellipal.com/docs/features-and-advanced-usage/service-features/how-to-buy-crypto-with-ellipal.md): This guide shows you how to buy cryptocurrency in the ELLIPAL App through supported third-party payment providers. * [How to Swap Crypto with ELLIPAL?](https://support.ellipal.com/docs/features-and-advanced-usage/service-features/how-to-swap-crypto-with-ellipal.md): Learn how to swap cryptocurrency in the ELLIPAL App using your ELLIPAL Titan 2.0 or ELLIPAL X Card. Includes how to check your swap order status and understand swap fees. * [How to Stake Crypto with ELLIPAL?](https://support.ellipal.com/docs/features-and-advanced-usage/service-features/how-to-stake-crypto-with-ellipal.md): Learn how to stake crypto with the ELLIPAL App using your ELLIPAL Titan 2.0 or ELLIPAL X Card. Covers supported assets, minimum requirements, unstaking periods, and ADA reward timing. * [How to Stake ETH with ELLIPAL Titan 2.0 and X Card?](https://support.ellipal.com/docs/features-and-advanced-usage/service-features/how-to-stake-eth-with-ellipal-titan-2.0-and-x-card.md): Learn how to stake ETH with your ELLIPAL Titan 2.0 or X Card hardware wallet: minimum amount, signing steps, reward timing, and how unstaking works. * [How to View and Manage Your NFTs in the ELLIPAL App?](https://support.ellipal.com/docs/features-and-advanced-usage/service-features/how-to-view-and-manage-your-nfts-in-the-ellipal-app.md): Learn how to view and manage your NFTs in the ELLIPAL App. Covers supported networks, why NFTs may not appear, and how to fix missing NFT display issues in under two minutes. * [Which Regions Support ELLIPAL Predict?](https://support.ellipal.com/docs/features-and-advanced-usage/predict/which-regions-support-ellipal-predict.md): ELLIPAL Predict is available in selected countries and regions. Check which regions are supported and what to do if trading is restricted in your area. * [How to Enable Trading in Predict?](https://support.ellipal.com/docs/features-and-advanced-usage/predict/how-to-enable-trading-in-predict.md): Enable trading in ELLIPAL Predict using ELLIPAL Titan 2.0 or ELLIPAL X Card. The setup requires 3 signing rounds. Add the POL network before starting. * [How to Deposit Funds into Your Predict Account?](https://support.ellipal.com/docs/features-and-advanced-usage/predict/how-to-deposit-funds-into-your-predict-account.md): Deposit funds into ELLIPAL Predict using ELLIPAL Titan 2.0 or ELLIPAL X Card. Use the Polygon network and keep POL for gas fees. * [How to Place a Market Buy Order in Predict?](https://support.ellipal.com/docs/features-and-advanced-usage/predict/how-to-place-a-market-buy-order-in-predict.md): Place a market buy order in ELLIPAL Predict with ELLIPAL Titan 2.0 or ELLIPAL X Card — enter a USD value, sign the transaction, and check your position in My Positions. * [How to Place a Limit Buy Order in Predict?](https://support.ellipal.com/docs/features-and-advanced-usage/predict/how-to-place-a-limit-buy-order-in-predict.md): Place ELLIPAL Predict limit orders with ELLIPAL Titan 2.0 or ELLIPAL X Card. Set your price and shares until the market reaches your target. * [How to Sell a Position in Predict?](https://support.ellipal.com/docs/features-and-advanced-usage/predict/how-to-sell-a-position-in-predict.md): Sell a position in ELLIPAL Predict with ELLIPAL Titan 2.0 or ELLIPAL X Card — tap Market Sell, sign the transaction, and the funds return to your available balance. * [How to Cancel an Open Order in Predict?](https://support.ellipal.com/docs/features-and-advanced-usage/predict/how-to-cancel-an-open-order-in-predict.md): This guide shows you how to cancel an open order in the Predict section of the ELLIPAL App. If your order has not been filled yet, you can cancel it directly from the order details page. * [How to Withdraw Funds from Your Predict Account?](https://support.ellipal.com/docs/features-and-advanced-usage/predict/how-to-withdraw-funds-from-your-predict-account.md): This guide shows you how to withdraw funds from your Predict account in the ELLIPAL App. - [How to Fix NFC Connection Issues with the ELLIPAL X Card?](https://support.ellipal.com/docs/troubleshooting-and-support/device-and-connection-issues/how-to-fix-nfc-connection-issues-with-the-ellipal-x-card.md): Fix ELLIPAL X Card NFC connection issues with quick checks for phone case interference, correct NFC placement, and card reset steps if scanning still fails. - [Why Is the App Scan Page Black?](https://support.ellipal.com/docs/troubleshooting-and-support/device-and-connection-issues/why-is-the-app-scan-page-black.md): The ELLIPAL App scan page shows a black screen because of a camera permission issue or a glitched app cache, and reinstalling the app usually fixes it. - [What Should I Do If My ELLIPAL Titan Won't Turn On?](https://support.ellipal.com/docs/troubleshooting-and-support/device-and-connection-issues/what-should-i-do-if-my-ellipal-titan-wont-turn-on.md): An ELLIPAL Titan device that won't turn on is usually caused by dirty charging contacts, the wrong adapter, or too little charging time. - [What Should I Do If the Firmware Update Fails?](https://support.ellipal.com/docs/troubleshooting-and-support/device-and-connection-issues/what-should-i-do-if-the-firmware-update-fails.md): If your device fails to update its firmware, follow this guide to fix common causes like SD card, adapter, and power connection issues. - [How Do I Factory Reset My ELLIPAL Titan?](https://support.ellipal.com/docs/troubleshooting-and-support/device-and-connection-issues/how-do-i-factory-reset-my-ellipal-titan.md): Learn how to factory reset your ELLIPAL Titan safely, including important backup reminders and two methods to remove account data from your device. - [How to Add BTC Taproot Address on Titan?](https://support.ellipal.com/docs/troubleshooting-and-support/device-and-connection-issues/how-to-add-btc-taproot-address-on-titan.md): After updating to firmware version 4.12.0 or later, you can enable and use BTC Taproot addresses on ELLIPAL Titan Series devices. - [What Should I Do If I Used the Wrong Memo or Tag When Sending to an Exchange?](https://support.ellipal.com/docs/troubleshooting-and-support/what-should-i-do-if-i-used-the-wrong-memo-or-tag-when-sending-to-an-exchange.md): Sent crypto from your ELLIPAL wallet to an exchange with a wrong or missing Memo/Tag? The funds are not lost. Contact the exchange with the transaction hash. - [Why Is My Balance Not Showing?](https://support.ellipal.com/docs/troubleshooting-and-support/why-is-my-balance-not-showing.md): Learn why your balance is not showing in the ELLIPAL App, from network delays to missing tokens, and how to verify your crypto is safe on a Block Explorer. - [Why Do I See Signature Verification Errors Like 50300 or 40000?](https://support.ellipal.com/docs/troubleshooting-and-support/why-do-i-see-signature-verification-errors-like-50300-or-40000.md): Signature verification errors 50300 or 40000 usually mean the private key information on the ELLIPAL App and ELLIPAL Titan 2.0 is not properly synced. - [What Should I Do If I Sent Assets to the Wrong Network?](https://support.ellipal.com/docs/troubleshooting-and-support/what-should-i-do-if-i-sent-assets-to-the-wrong-network.md): This guide helps you understand what to do if you sent assets to the wrong network. Use the flowchart below to identify your situation and choose the correct recovery method. - [Why Does the App Say "Insufficient Balance" When I Send ERC20 Tokens?](https://support.ellipal.com/docs/troubleshooting-and-support/why-does-the-app-say-insufficient-balance-when-i-send-erc20-tokens.md): The App shows "Insufficient balance" when sending ERC20 tokens like USDT because you don't have enough ETH in your wallet to cover the gas fee. - [Why Did My Transaction Fail with an "Out of Gas" Error?](https://support.ellipal.com/docs/troubleshooting-and-support/why-did-my-transaction-fail-with-an-out-of-gas-error.md): An out of gas error means the gas limit set for a transaction was too low to complete it, most often with ERC20 or BEP20 token transfers. - [What Should I Do If I Lose My Seed Phrase?](https://support.ellipal.com/docs/troubleshooting-and-support/loss-security-and-support/what-should-i-do-if-i-lose-my-seed-phrase.md) - [What Should I Do If My ELLIPAL Device Is Lost or Stolen?](https://support.ellipal.com/docs/troubleshooting-and-support/loss-security-and-support/what-should-i-do-if-my-ellipal-device-is-lost-or-stolen.md): Lost or stolen ELLIPAL device? Your crypto stays safe on the blockchain as long as your Seed Phrase is secure. Follow these three steps to protect your assets. - [Can I Recover My Assets Without an ELLIPAL Device?](https://support.ellipal.com/docs/troubleshooting-and-support/loss-security-and-support/can-i-recover-my-assets-without-an-ellipal-device.md): Yes, you can recover your crypto without an ELLIPAL device. Your Seed Phrase restores the wallet on any BIP39-compatible hardware wallet or app. - [What Should I Do If My Seed Phrase Is Compromised?](https://support.ellipal.com/docs/troubleshooting-and-support/loss-security-and-support/what-should-i-do-if-my-seed-phrase-is-compromised.md): If your ELLIPAL Seed Phrase has been exposed or leaked, your assets are at risk. Learn the steps to take immediately to protect them. - [Why Is My Seed Phrase Invalid When I Import It?](https://support.ellipal.com/docs/troubleshooting-and-support/loss-security-and-support/why-is-my-seed-phrase-invalid-when-i-import-it.md): Getting an invalid seed phrase error on import usually means a typo, a wrong word, or a formatting issue. Here's how to find and fix it. - [Why Are My Addresses Different After Recovering with a Seed Phrase?](https://support.ellipal.com/docs/troubleshooting-and-support/loss-security-and-support/why-are-my-addresses-different-after-recovering-with-a-seed-phrase.md): If the wallet address shown after restoring your wallet is different from the address you used before, it usually means that one of the recovery details is different. - [How Do I Contact ELLIPAL Support?](https://support.ellipal.com/docs/troubleshooting-and-support/loss-security-and-support/how-do-i-contact-ellipal-support.md)